Student Tech FAQ

Advocating & Promoting Privacy Digital Media & Technology Literacy

Keep Your District Laptop Properly Charged and Updated.

PLUG-IN & RESTART LAPTOP EVERY NIGHT

Adding personal email accounts to district devices is not recommended. Do not use your district email accounts as recovery emails. The message could be blocked by the district's filter.

Printing Instructions

Print Only 1-3 pages in Black & White.
Items will be Printed when Students Arrive
Combine Images & Photos on as Few Pages as Possible
Google Docs & Google Slides
- Email the link or share your document to whslibrary@stu.wisd.org
- Include your name & the name of your project in the subject line if emailing the link.
Computer File
- Attach the document to an email and send to whslibrary@stu.wisd.org
- Include your name & the name of your project in the subject line.
Canva
- In Canva, click the “Share” button and download your project to your device as a PDF.
- Attach your file to an email and send to whslibrary@stu.wisd.org
- Include your name & the name of your project in the subject line.

Before Bringing Device to the Library

PLUG IN AND CHARGE LAPTOP (EVERYDAY)

Plug laptop into wall outlet using provided or compatible power cord. EVERY DAY/EVERY NIGHT
Place Pointer over Battery icon bottom right > 10% or less plug-in immediately! Do Not Unplug.
Do Not Use on battery power if charge is less than 20%. Keep plugged in until properly charged.
Check charging light on side to make sure device is charging.
If laptop will not turn on, charge device for 15-30 minutes. Do Not Unplug.
If battery is severely depleted. Keep device plugged in for several hours.

RESTART LAPTOP (EVERYDAY)

Closing the lid/cover does not power off or shut down laptop
Tapping power button does not power off or shut down device
PREFERRED METHOD: Select Start > Power> Restart
IF LAPTOP IS NOT RESPONDING: Press & Hold power button > 15-20 seconds > Shuts Down Completely > Turn-On

CHECK STORAGE

Select Start > Settings> System > Storage > RED LINE BRING TO LIBRARY

UPDATE LAPTOP [Requires Time & Power]

Select Start > Settings > Windows Update > Check for updates > Follow instructions on screen
Make sure device stays plugged in before and during downloading and installing. This could take minutes or hours.
Several checks and restarts may be required to complete the update process.

Before Bringing Device to the Library

TRY THESE TROUBLESHOOTING STEPS FIRST

Find your concern(s) below. Follow all steps before bringing student device to the library for technical support. Please remember, some of the items below are not immediate fixes. Certain steps may need to be repeated and could take several hours to complete.

LOG IN ISSUES & CONCERNS

Select dropdown arrow for more information, instructions, directions and troubleshooting tips.

CANNOT LOG IN TO LAPTOP

Check for WiFi signal. Make sure you are using the correct login (NO @stu in email & NO wisd in password). Are you typing everything correctly, NO typos. CLICK ARROW FOR MORE

Check bottom right corner of login screen, make sure you are connected to WiFi [WISD_BYOT or WISD_TESTING]
High school students have a laptop and NOT a Chromebook. DO NOT LOGIN USING @stu.
Make sure you are using your Microsoft email and password [username: firstname.lastname@wisd.org password: studentID]
Double check to make sure you are typing your name, studentID and email address correctly.

CANNOT LOG IN TO CLASSLINK

Check for WiFi signal. Is the CLassLink login page correct for WISD? Are you using the correct login (NO @stu in email & NO wisd in password)? Are you typing everything correctly, NO typos? CLICK ARROW FOR MORE

Make sure you are connected to WiFi
- Look for Wifi signal icon in bottom right corner of screen
- Place Pointer over icon look for WISD_BYOT or WISD_TESTING Connected
- Restart device if no WiFi signal
Make sure you are using the correct ClassLink login page
- Waxahachie ISD with green background
- Click on the house in the top left corner of Chrome.
- Go to launchpad.classlink.com/wisd
Make sure you are using the correct login
- Use Microsoft email and password [username: firstname.lastname@wisd.org password: studentID]
- DO NOT LOGIN USING @stu & DO NOT ADD wisd to your password
Double check to make sure you are typing your name, studentID and email address correctly.

CANNOT LOG IN TO CANVAS

Logout of all Google accounts. Login only with your WISD Google. Remove/delete all other Google Accounts. CLICK ARROW FOR MORE

It takes at least three school days before new WHS students can access their Canvas account.
Only access Canvas through your WISD ClassLink account.
Do Not create or use a personal Google Account
Make sure you are using only your WISD Google account [username: firstname.lastname@stu.wisd.org password: wisdstudentID]
Log out/remove all Google accounts except your WISD district Google account.
Log Out of ClassLink and close Chrome by clicking on "X" at the top right corner of screen.
Go to Start , select the Power button, and then select Restart. TRY AGAIN TO ACCESS CANVAS

LAPTOP WILL NOT TURN ON

Make sure laptop is not in sleep/hibernation mode
- First, quickly press the power button or close/open the laptop's lid
- Then, tap on a key on the keyboard or move finger around tracking pad
- Last, hold down the power button for 20 seconds to force a shutdown before restarting.
Make sure laptop is properly charged.
- Plug laptop into wall outlet using provided or compatible power cord.
- Check charging light on side to make sure device is charging. [TRY TURNING ON DEVICE]
If laptop still does not turn-on the battery may be severely depleted.
- Charging must be continuous and without interruption - Do Not Unplug
- After 15-30 minutes try turning the computer on.
- Keep device plugged in for several hours.

SUDDENLY TURNED-OFF/SHUT DOWN

Laptop may be in sleep or hibernation mode which takes a few seconds to a minute or more to wake.
- Close lid wait a few seconds then open lid again.
- Tap power button ( maybe located on side or center/right of keyboard)
- If laptop screen does not wake, press and hold power button for 20 seconds.
Laptop may have no battery power and needs to be charged.
- Plug laptop into wall outlet using provided or compatible power cord.
- Check charging light on side to make sure device is charging.
If laptop still does not turn-on the battery may be severely depleted.
- Charging must be continuous and without interruption - Do Not Unplug
- After 15-30 minutes try turning the computer on.
- Keep device plugged in for several hours.

SCREEN WENT BLANK/WILL NOT COME BACK ON

Laptop may be in sleep or hibernation mode which takes a few seconds to a minute or more to wake.
- Close lid wait a few seconds then open lid again.
- Tap power button ( maybe located on side or center/right of keyboard)
Laptop may have no battery power and needs to be charged.
- Plug laptop into wall outlet using provided or compatible power cord.
- Check charging light on side to make sure device is charging.
If laptop still does not turn-on the battery may be severely depleted.
- Charging must be continuous and without interruption - Do Not Unplug
- After 15-30 minutes try turning the computer on.
- Keep device plugged in for several hours.

LAPTOP/SCREEN IS FROZEN

Make sure laptop is unplugged from all power cords, headphones and other devices.
Press and hold the power button for at least 15 to 20 seconds. Turn on the computer. TRY LOGGING IN AGAIN
Plug laptop into wall outlet using provided or compatible power cord. Repeat the above steps.
You may need to repeat the above steps several times. TRY LOGGING IN AGAIN

BATTERY IS NOT CHARGING

Plug laptop into wall outlet using provided or compatible power cord.
- Check charging light on side to make sure device is charging.
- Place Pointer over Battery icon bottom right check that percentage is increasing.
Try a different wall outlet and power cord.
Charging must be continuous and without interruption - Do Not Unplug
Do Not Use Device - After 15-30 minutes try turning the computer on.
If battery still is not charging it may be severely depleted.
- Select Start > Power> Shutdown
- Do Not Use Device - Keep device plugged in for several hours.

TRACKING PAD/MOUSE STOPPED WORKING

Make sure touchpad has not been turned-off
- Students will need to have a touchscreen device or external mouse
- Settings > Bluetooth & Devices > Touchpad > On
Touchpad/Device May Need to be RESET
- Make sure laptop is unplugged from all power cords, headphones and other devices.
- Press and hold the power button for at least 15 to 20 seconds. Turn on the computer. TRY TRACKING PAD AGAIN
Device may need to be Restarted
- Plug laptop into wall outlet using provided or compatible power cord.
- Settings > Power > Restart
- Do Not close laptop cover or unplug while device is restarting
- You may need to repeat the above steps several times. TRY TRACKING PAD AGAIN
Make sure laptop does not need any updates
- Plug laptop into wall outlet using provided or compatible power cord.
- Use a touchscreen or an external mouse go to Settings > Update & Security > Windows Update > Check for updates
- Make sure device stays plugged in during downloading and installing. This could take minutes or hours.
- Several checks and restarts may be required to complete the update process.

WIFI IS SLOW or NOT AVAILABLE

HIGHLY RECOMMENDED: Plug laptop into wall outlet using provided or compatible power cord.
Close laptop lid, wait a few seconds. Open lid TRY WIFI AGAIN
Select Start > Power> Restart TRY WIFI AGAIN
Place Pointer over WiFi icon bottom right > Make sure WISD_BYOT or WISD_TESTING > Restart if no WiFi icon.
Several checks and restarts may be required.

IMPERO LOG IN BOX KEEPS APPEARING

Keep clicking on the "X." in the top right corner of the login box. This will need to be done many, many times. The Impero login box will eventually go away.

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