Skills for Work Travel & Tourism

Travel and tourism is an important part of the Scottish and UK economy,  Hospitality, leisure, travel and tourism accounts for over 209,000 jobs in Scotland, around 10% of the jobs in this sector in the UK. It includes a wide range of jobs from tour guide and travel consultant to tourist information assistant and conference managers. And, of course, there are the staff who work overseas with Scottish and UK tourists travelling abroad for holidays and business trips.

This course is designed to give you a more in-depth  introductory qualification in travel and tourism which will cover the skills needed to work in the sector. You will also develop broad employability skills. 

Travel and tourism offers good opportunities if you enjoy:

• meeting new people 

• communicating with others

• problem-solving 

• providing information and advice

• planning and organising events and activities.

This is an introductory qualification for Travel and Tourism, and develops the skills, knowledge and attitudes needed for work in the Travel and Tourism Industry.

There are 4 units covered in the course:

1) Employability

2) Customer Service

3) UK and Worldwide

4) Scotland

You will learn about:

• careers in the travel and tourism industry and the skills you would need to work in them

• job seeking skills relevant to the industry   

• problem-solving and dealing with customer issues

• developing travel itineraries (planned routes or journeys)

• providing information on accommodation, activities, events and attractions

• communication skills, customer service and promoting products and services

• travel and tourism in Scotland, and meeting customer holiday needs

• travel and tourism in the in the UK and the rest of the world

The course is assessed by Unit Assessments, which correspond to the 4 units mentioned above to achieve the full award at either Level 4 or Level 5.Course.