Higher Administration

Administration is a growing sector which cuts across the entire economy and offers wide-ranging employment opportunities. Moreover, administrative and IT skills have extensive application not only in employment but also in other walks of life.

This course is designed to help you to understand and take part in the business and information environment. You will gain skills in managing information, organising, planning, problem solving and decision making.

The skills that you develop in Administration and IT are useful in many career areas such as office work, economics, human resource management, management services and public services administration.

Administrative Practices

• • Knowledge and understanding of administration in the workplace and related aspects.

  • Knowledge and understanding of effective teams and time and task management.

  • Knowledge and understanding of the features of good customer care and the benefits of good, and consequences of poor, customer care.

IT Solutions for Administrators

• • Use of complex IT functions in word processing, spread-sheets, databases, desktop publishing, and presentation software to produce, process and manage information and solve problems in unfamiliar contexts.

Communication in Administration

• • Skills in electronic research to source complex information.

  • Skills in effective communication, taking account of its context, purpose and audience.

  • A wide range of administrative skills related to planning and organising,

There are 3 internal assessments covering the following topics:

Administrative Theory and Practice

IT Solutions for Administrators

Communication in Administration

External written exam, based on the theory element of the course worth 42%

External practical assignment based on IT and Communication skills worth 68%