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Warranty Coverage
Warranty Coverage
Our warranty covers manufacturing defects and damages caused directly by company operations. However, certain types of damage are not covered under our warranty.
Excluded Damages:
Natural Disasters: Earthquakes, floods, hurricanes, and other force majeure events.
Theft or Loss: Whether due to negligence or other circumstances.
Water Damage: Including submersion, moisture exposure, or any water-related incidents.
Fire Damage: Regardless of the cause.
Please review the warranty terms and conditions included with your product for full details on coverage and exclusions. If you have any questions, feel free to contact our Customer Support Team on 8001 for assistance.
If your Radio is not working as expected, follow these steps to identify and resolve the issue.
Product Not Charged
Product Not Charged
Ensure the Radio is fully charged before use.
If after charging the radio still doesn't turn on, visit the Sun King store closest to your location.
Product not turning on
Product not turning on
Charge the radio and then attempt to turn it on
If it still does not turn on visit the sun king shop closest to your location.
No LED display
Do not attempt to open the radio
Visit the Sun King shop closest to your location.
NOTE
If you experience any additional issues visit the Sun King Shop closest to your location.
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