POWER PLAY PRO
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Warranty Coverage
Warranty Coverage
Our warranty covers manufacturing defects and damages caused directly by company operations. However, certain types of damage are not covered under our warranty.
Excluded Damages:
Natural Disasters: Earthquakes, floods, hurricanes, and other force majeure events.
Theft or Loss: Whether due to negligence or other circumstances.
Water Damage: Including submersion, moisture exposure, or any water-related incidents.
Fire Damage: Regardless of the cause.
Please review the warranty terms and conditions included with your product for full details on coverage and exclusions. If you have any questions, feel free to contact our Customer Support Team on 8001 for assistance.
Troubleshooting Error Codes
Troubleshooting Error Codes
E00
E00
USB short circuit protection
Remove the loads from the USB ports.
Wait for 15s and it will resume.
If it does not, Please contact Sun King.
E01
E01
PCBA over temperature
Please contact the Sun King Inverter Systems team by clicking Here
E02
E02
24V port output over current
Disconnect the load of the inverter to make sure the total output power rate is lower than 600W.
Wait for 15s and it will resume.
E03
E03
24V output reverse polarity protection
Disconnect the charger from the 24V port and it will resume immediately.
E04
E04
Battery tamper
Please contact the Sun King Inverter Systems team by clicking Here
Please note that opening the products makes the warranty void.
E05
E05
Cover tamper
Please contact the Sun King Inverter Systems team by clicking Here
Please note that opening the products makes the warranty void.
E06
E06
PV input protection
Disconnect the PV input.
Confirm whether the PV specifications are appropriate.
E07
E07
Battery pack temperature protection
Press and hold ON/OFF button to turn off the battery.
The error will disappear automatically after the temperature drops to the normal level.
E08
E08
12V short circuit protection
Remove the loads from the 12V ports.
Wait for 15s and it will resume.
E09
E09
PCM under voltage protection
Charge the battery to resume.
E10
E10
PCM overcharge protection
Discharge the battery to resume.
E11
E11
PCM short circuit protection
Press and hold the ON/OFF button to turn off the battery.
Please contact the Sun King Inverter Systems team by clicking Here
E12
E12
PCM charging overcurrent protection
Disconnect the charging to recover.
Please contact the Sun King Inverter Systems team by clicking Here.
E13
E13
PCM discharge overcurrent protection
Remove the loads.
Wait for 15s and it will resume.
Please contact the Sun King Inverter Systems team by clicking Here.
E14
E14
PCM communication error
Press and hold ON/OFF button to turn off the battery.
Please contact the Sun King Inverter Systems team by clicking Here.
E15
E15
PCM over temperature protection
Press and hold ON/OFF button to turn off the battery.
The error will disappear automatically after the temperature drops to the normal level.
E16
E16
PCM under temperature protection
Press and hold ON/OFF button to turn off the battery.
The error will disappear automatically after the ambient temperature rises to the normal level.
E17
E17
PCM chip system error
Press and hold ON/OFF button to turn off the battery.
Please contact the Sun King Inverter Systems team by clicking Here.
E18
E18
Adapter input protection
Disconnect the charger from the 24V port.
Please contact the Sun King Inverter Systems team by clicking Here.
E19
E19
Charging into protection mode (Charge overcurrent or trigger OVP protection)
Disconnect the PV input.
Please contact the Sun King Inverter Systems team by clicking Here.
E20
E20
Battery temperature is too low
Press and hold ON/OFF button to turn off the battery.
The error will disappear automatically after the ambient temperature rises to the normal level.
E21
E21
Hardware OVP
Disconnect the PV input.
Please contact the Sun King Inverter Systems team by clicking Here.
E30
E30
Inverter short circuit protection
Remove the load device from the 24V port.
Press and hold the “Inverter” button to turn off the inverter.
Press again the button to turn on the inverter.
E31
E31
Inverter output overload protection
Disconnect the AC load of the inverter to make sure the total output power rate is lower than 600W.
Wait for 15s and it will resume.
E32
E32
Inverter battery input overvoltage protection
Press and hold ON/OFF button to turn off the battery.
Please contact the Sun King Inverter Systems team by clicking Here.
E33
E33
Inverter battery input under voltage protection
Press and hold ON/OFF button to turn off the battery.
Please contact the Sun King Inverter Systems team by clicking Here.
E34
E34
Inverter over temperature protection
Turn off the inverter.
The error will disappear automatically after the inverter temperature drops to the normal level.
E35
E35
Inverter AC input overvoltage protection
Remove the AC charging on the inverter.
Please contact the Sun King Inverter Systems team by clicking Here.
NOTE
If you experience any additional issues request help from the Sun King Inverter Systems Technical Support Team by clicking the link Here or visit the Sun King Shop closest to you.
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