POWER PLAY PRO
POWER PLAY PRO
Our warranty covers manufacturing defects and damages caused directly by company operations. However, certain types of damage are not covered under our warranty.
Excluded Damages:
Natural Disasters: Earthquakes, floods, hurricanes, and other force majeure events.
Theft or Loss: Whether due to negligence or other circumstances.
Water Damage: Including submersion, moisture exposure, or any water-related incidents.
Fire Damage: Regardless of the cause.
Please review the warranty terms and conditions included with your product for full details on coverage and exclusions. If you have any questions, feel free to contact our Customer Support Team on 8001 for assistance.
USB short circuit protection
Remove the loads from the USB ports.
Wait for 15s and it will resume.
If it does not, Please contact Sun King.
PCBA over temperature
Please contact the Sun King Inverter Systems team by clicking Here
24V port output over current
Disconnect the load of the inverter to make sure the total output power rate is lower than 600W.
Wait for 15s and it will resume.
24V output reverse polarity protection
Disconnect the charger from the 24V port and it will resume immediately.
Battery tamper
Please contact the Sun King Inverter Systems team by clicking Here
Please note that opening the products makes the warranty void.
Cover tamper
Please contact the Sun King Inverter Systems team by clicking Here
Please note that opening the products makes the warranty void.
PV input protection
Disconnect the PV input.
Confirm whether the PV specifications are appropriate.
Battery pack temperature protection
Press and hold ON/OFF button to turn off the battery.
The error will disappear automatically after the temperature drops to the normal level.
12V short circuit protection
Remove the loads from the 12V ports.
Wait for 15s and it will resume.
PCM under voltage protection
Charge the battery to resume.
PCM overcharge protection
Discharge the battery to resume.
PCM short circuit protection
Press and hold the ON/OFF button to turn off the battery.
Please contact the Sun King Inverter Systems team by clicking Here
PCM charging overcurrent protection
Disconnect the charging to recover.
Please contact the Sun King Inverter Systems team by clicking Here.
PCM discharge overcurrent protection
Remove the loads.
Wait for 15s and it will resume.
Please contact the Sun King Inverter Systems team by clicking Here.
PCM communication error
Press and hold ON/OFF button to turn off the battery.
Please contact the Sun King Inverter Systems team by clicking Here.
PCM over temperature protection
Press and hold ON/OFF button to turn off the battery.
The error will disappear automatically after the temperature drops to the normal level.
PCM under temperature protection
Press and hold ON/OFF button to turn off the battery.
The error will disappear automatically after the ambient temperature rises to the normal level.
PCM chip system error
Press and hold ON/OFF button to turn off the battery.
Please contact the Sun King Inverter Systems team by clicking Here.
Adapter input protection
Disconnect the charger from the 24V port.
Please contact the Sun King Inverter Systems team by clicking Here.
Charging into protection mode (Charge overcurrent or trigger OVP protection)
Disconnect the PV input.
Please contact the Sun King Inverter Systems team by clicking Here.
Battery temperature is too low
Press and hold ON/OFF button to turn off the battery.
The error will disappear automatically after the ambient temperature rises to the normal level.
Hardware OVP
Disconnect the PV input.
Please contact the Sun King Inverter Systems team by clicking Here.
Inverter short circuit protection
Remove the load device from the 24V port.
Press and hold the “Inverter” button to turn off the inverter.
Press again the button to turn on the inverter.
Inverter output overload protection
Disconnect the AC load of the inverter to make sure the total output power rate is lower than 600W.
Wait for 15s and it will resume.
Inverter battery input overvoltage protection
Press and hold ON/OFF button to turn off the battery.
Please contact the Sun King Inverter Systems team by clicking Here.
Inverter battery input under voltage protection
Press and hold ON/OFF button to turn off the battery.
Please contact the Sun King Inverter Systems team by clicking Here.
Inverter over temperature protection
Turn off the inverter.
The error will disappear automatically after the inverter temperature drops to the normal level.
Inverter AC input overvoltage protection
Remove the AC charging on the inverter.
Please contact the Sun King Inverter Systems team by clicking Here.
NOTE
If you experience any additional issues request help from the Sun King Inverter Systems Technical Support Team by clicking the link Here or visit the Sun King Shop closest to you.