Customer Portal: Sun King - Power Play Pro

POWER PLAY PRO

Warranty Coverage

Our warranty covers manufacturing defects and damages caused directly by company operations. However, certain types of damage are not covered under our warranty.

Excluded Damages:

Natural Disasters: Earthquakes, floods, hurricanes, and other force majeure events.
Theft or Loss: Whether due to negligence or other circumstances.
Water Damage: Including submersion, moisture exposure, or any water-related incidents.
Fire Damage: Regardless of the cause.

Please review the warranty terms and conditions included with your product for full details on coverage and exclusions. If you have any questions, feel free to contact our Customer Support Team on 8001 for assistance.

Troubleshooting Error Codes

E00

USB short circuit protection

Remove the loads from the USB ports.
Wait for 15s and it will resume.
If it does not, Please contact the Customer Care Team on +260 971 243 303

E01

PCBA over temperature

This means that printed circuit board assembly (PCBA) is overheating.

Turn off the inverter and disconnect the connected appliances.
Check where your system has been installed, is it well ventilated?
Check if your fan covers are clogged with dust. If dust mats are present detach the cover, wash it and wait for it to dry before attaching it again.
Turn on the inverter and reconnect your appliances.
If the issue persists, Please contact the Customer Care Team on +260 971 243 303

E02

24V port output over current

Contact the Customer Care Team on +260 971 243 303

E03

24V output reverse polarity protection

Disconnect the charger from the 24V port and it will resume immediately.

E04

Battery tamper

Please contact the Customer Care Team on +260 971 243 303
Please note that opening the products makes the warranty void.

E05

Cover tamper

Please contact the Customer Care Team on +260 971 243 303
Please note that opening the products makes the warranty void.

E06

PV input protection

Check which battery source is being used i.e Solar panel, Utility(Zesco) or Generator
Disconnect the power source and shut down the system by long-pressing the power button until it turns off.
After 15s restart the system by pressing the power button again.
If the issue persists, please contact the Customer Care Team on +260 971 243 303

E07

Battery pack temperature protection

Disconect all appliances from the system.
Press and hold ON/OFF button to turn off the battery.
Wait for 1 hour before switching the system on.
The error will disappear automatically after the temperature drops to the normal level.
If the issue persists, please contact the Customer Care Team on +260 971 243 303

E08

12V short circuit protection

Disconnect all the appliances connected to the system.
Wait for 15s and the error will clear automatically
If the issue persists, please contact the Customer Care Team on +260 971 243 303

E09

PCM under voltage protection

Disconnect all appliances from the Inverter and Battery.
Charge the battery.
Wait for the error to clear automatically, this will take up to 15 minutes.
If the issue persists, please contact the Customer Care Team on +260 971 243 303

E10

PCM overcharge protection

Disconnect the charging sources i.e AC adapter or Solar panels
Discharge the battery by connecting 2 to 3 appliances until the error clears automatically.
If the issue persists, please contact the Customer Care Team on +260 971 243 303

E11

PCM short circuit protection

This means the temparature is too high even though the system is still functioning.

Check if the system is installed in a well ventilated place and that no objects are blocking the ventilation points on the inverter
Press and hold the ON/OFF button to turn off the battery.
If there are dust mats covering the fan cover detach the cover, wash it and wait for it to completely dry before reattaching it.
If the issue persists, please contact the Customer Care Team on +260 971 243 303

E12

PCM charging overcurrent protection

Disconnect the charging source i.e AC Adapter or Solar Panels
Connect 2 to 3 small appliances to the system until the error clears off automatically.
Please contact the Customer Care Team on +260 971 243 303

E13

DC Over Voltage: This means that the DC input voltage has exceeded the safe limit.

Disconnect the solar panel from its charging port on the control unit.
Wait for 1 hour and restart the system.
Reconnect the Solar panel to its charging port to see if the error has cleared automatically.
If the error persists, please contact the Customer Care Team on +260 971 243 303

E14

PCM communication error

Press and hold ON/OFF button to turn off the battery.
Please contact the Customer Care Team on +260 971 243 303.

E15

PCM over temperature protection

Press and hold ON/OFF button to turn off the battery.
Let the battery cool for 1 hour.
The error will disappear automatically after the temperature drops to the normal level.
If the issue persists, please contact the Customer Care Team on +260 971 243 303

E16

PCM under temperature protection

Press and hold ON/OFF button to turn off the battery.
Allow the battery to remain off for 1hour.
The error will disappear automatically after the ambient temperature rises to the normal level.
Turn on the system to confirm if the error has cleared automatically.
If the issue persists, please contact the Customer Care Team on +260 971 243 303

E17

PCM chip system error

Press and hold ON/OFF button to turn off the battery.
Please contact the Customer Care Team on +260 971 243 303.

E18

Battery Over Current: This means that the battery is drawing more current than expected.

Disconnect the charger from the 24V port.
Please contact the Customer Care Team on +260 971 243 303.

E19

Charging into protection mode This means that there is a charge overcurrent or trigger OVP protection

Disconnect the solar panel from the port.
Please contact the Customer Care Team on +260 971 243 303.

E20

Relay Error

Please contact the Customer Care Team on +260 971 243 303.

E21

Hardware Over Voltage Protection

Disconnect the Solar Panel from its port on the control unit.
Please contact the Customer Care Team on +260 971 243 303.

E22

Output Overload

Please disconnect all appliances that where not part of the Load assessment for the recommended system.
Wait for 15s for the error to clear off automatically
If the issue persists, please contact the Customer Care Team on +260 971 243 303

E30

Inverter short circuit protection

Please disconnect all appliances that where not part of the Load assessment for the recommended system.
Press and hold the “Inverter” button to turn off the inverter.
Press the button again to turn on the inverter.
If the issue persists, please contact the Customer Care Team on +260 971 243 303

E31

Inverter output overload protection

Please disconnect all appliances that where not part of the Load assessment for the recommended system.
Wait for 15s and it will resume
If the issue persists, please contact the Customer Care Team on +260 971 243 303

E32

Inverter battery input overvoltage protection

Press and hold ON/OFF button to turn off the battery.
Please contact the Customer Care Team on +260 971 243 303.

E33

Inverter battery input under voltage protection

Press and hold ON/OFF button to turn off the battery.
Please contact the Customer Care Team on +260 971 243 303.

E35

Inverter AC input overvoltage protection

Press and hold ON/OFF button to turn off the battery.
Please contact the Customer Care Team on +260 971 243 303.

E36

Inverter AC input under voltage protection

Press and hold ON/OFF button to turn off the battery.
Please contact the Customer Care Team on +260 971 243 303.

E37

Inverter fan abnormal protection

Press and hold ON/OFF button to turn off the battery.
Please contact the Customer Care Team on +260 971 243 303.

Inverter Goes Off While Battery Still Has Charge

Possible Cause: The battery is set to Default Mode instead of UPS Mode, causing the inverter to shut down even when charge is available.

Steps to Resolve:

Power on the inverter.
Press and hold the 0 (zero) button.
Continue holding until the battery screen changes and indicates UPS Mode.
Release the button once UPS Mode is confirmed.
If the issue persists please call the Sun King Inverter Customer Care team on +260 971 243 303

No Error Displayed and No AC Output to Loads

Possible Cause: AC output interruption or external wiring / adapter issue.

Steps to Resolve:

Remove the 3-pin UK top plug adapter from the inverter.
Switch the inverter OFF.
Wait 5 minutes.
Switch the inverter ON again.
Plug a small appliance (for example, a phone charger) directly into the inverter.
Check if the phone starts charging.

NOTE

If you experience any additional issues please call the Sun King Inverter Customer Care team on +260 971 243 303

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