Home 60 & 120
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Warranty Coverage.
Warranty Coverage.
Our warranty covers manufacturing defects and damages caused directly by company operations. However, certain types of damage are not covered under our warranty.
Excluded Damages:
Natural Disasters: Earthquakes, floods, hurricanes, and other force majeure events.
Theft or Loss: Whether due to negligence or other circumstances.
Water Damage: Including submersion, moisture exposure, or any water-related incidents.
Fire Damage: Regardless of the cause.
Please review the warranty terms and conditions included with your product for full details on coverage and exclusions. If you have any questions, feel free to contact our Customer Support Team on 8001 for assistance.
General Troubleshooting.
General Troubleshooting.
Tampering Check
Tampering Check
Begin by checking the product batch number as shown in the image. Batches 32237 and 32241 are identified by tamper seals on one of the screws; any remaining batches are presumed to lack such seals.
Check if your product has all 4 screws intact.
If your product does not have all 4 screws and is missing a tamper seal (applicable only to products with batch 32237 and 32241), then your product has been tampered with.
Please visit the Sun King Shop closest to you for a unit check.
Battery Draining Issue
Battery Draining Issue
If you suspect your Home 60/120 is experiencing a battery drain issue, follow these steps to accurately diagnose the problem:
Fully charge the unit using its solar panel.
Refer to the product manual for the expected runtime.
Use a stopwatch or timer to measure the exact runtime of the unit as it is in use.
If the issue persists, visit the nearest Sun King store for further assistance.
NOTE
If you experience any additional issues visit the Sun King Shop closest to you.
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