Home 200x & 500x

Warranty Coverage.

Our warranty covers manufacturing defects and damages caused directly by company operations. However, certain types of damage are not covered under our warranty.

Excluded Damages:

Natural Disasters: Earthquakes, floods, hurricanes, and other force majeure events.
Theft or Loss: Whether due to negligence or other circumstances.
Water Damage: Including submersion, moisture exposure, or any water-related incidents.
Fire Damage: Regardless of the cause.

Please review the warranty terms and conditions included with your product for full details on coverage and exclusions. If you have any questions, feel free to contact our Customer Support Team on 8001 for assistance.

Home 200x Error Codes

C1

Meaning: The control unit has been successfully expanded and is ready for operation

Troubleshooting:

Not Required

C2

Meaning: The control unit is expanded but has low power

Troubleshooting:

Charge the control unit using its solar panel.
Once fully charged, press and hold “2” for 3 seconds.
If sufficiently charged, the display should show C1 and is ready for use.

NOTE: If the issue persists, visit the nearest Sun King shop.

C3

Meaning: The expansion keycode has not been entered correctly.

Troubleshooting:

Enter the keycode correctly.

NOTE: If the issue persists, visit the nearest Sun King shop.

C4

Meaning: Period to expand your unit has elapsed.

Troubleshooting:

Expansion of the unit is only possible within 2 years of purchasing the base.

C5

Meaning: The system has detected an illegal expansion pack..

Troubleshooting:

Please use an expansion pack authorized by Sun King to avoid damaging your unit.

C6

Meaning: The expansion pack has not been detected.

Troubleshooting:

Remove the expansion pack from the base unit.
Check for physical damage on the connector ports.
Reattach the expansion pack securely to the base.

Note: If the issue persists, visit the nearest Sun King shop for further assistance.

E0

Meaning: Wrong load or short circuit on USB1.

Troubleshooting:

Check USB1 port for damage
Remove connected device and reconnect
If issue persists, visit the Sun King Shop.

E1

Meaning
Wrong load or short circuit on USB2.

Troubleshooting
1. Check USB2 port for damage.
2. Remove connected device and reconnect
3. If issue persists, visit the Sun King Shop.

E2

Meaning
Short or wrong loads on 12V ports.

Troubleshooting
1. Disconnect all devices.

2. Check each device separately for compatibility.

3. If issue persists, visit the Sun King Shop.

E3

Meaning
Charger connected to 12V output ports.

Troubleshooting
1. Remove any incorrect charger connections.

2. Ensure the charger is connected to the proper input port.
3. Restart the system and retry.

E4

Meaning
Product tampering detected, still ongoing – Must take back!

Troubleshooting

Inspect the product for tampering.
Verify warranty status.
Return the product if tampering is confirmed.

E5

Meaning
Product tampering detected – Alert!

Troubleshooting

Note that tampering with your product means it will be considered out of warranty.

E6

Meaning
Wrong solar panel or charger detected.

Troubleshooting
1. Verify the solar panel or charger specifications.

2. If issue persists, visit the Sun King Shop.

F0

Meaning
System is OFF.

Troubleshooting
1. Power on the system using the correct procedure.

2. Check for battery charge level.
3. Inspect power button functionality.

F1

Meaning
USB OFF may be caused by low battery or USB faults.

Troubleshooting
1. Ensure the system is fully charged.

2. Test the USB ports with different devices.
3. If issue persists, visit the Sun King Shop.

F2

Meaning
12V is OFF.

Troubleshooting
1. Verify if the system is powered on.

2. Check for low battery and charge if necessary.

3. If issue persists, visit the Sun King Shop.

F3

Meaning
No TV connection or unlocked TV connected.

Troubleshooting
1. Ensure the TV is properly connected.

2. Check if the TV is compatible with the system.

3. If issue persists, visit the Sun King Shop.

F4

Meaning
Charge is done.

Troubleshooting
1. No action required; the battery is fully charged.

F5

Meaning
Empty battery detected

Troubleshooting
1. Charge the battery using the correct power source.

2. If issue persists, visit the Sun King Shop.

F6

Meaning
Battery disconnection detected during charging.

Troubleshooting

Reconnect the Charging USB securely
If issue persists, visit the Sun King Shop.

F7

Meaning
PAYG Status - Disabled.

Troubleshooting
1. Verify if PAYG is activated.

2. Reactivate the PAYG service if necessary.
3. Contact service provider for assistance on 8001.

F8

Meaning
Dim sunlight or input power too low.

Troubleshooting
1. Ensure the solar panel is receiving direct sunlight.

2. Check the panel connection for loose wiring.

3. If issue persists, visit the Sun King Shop.

F9

Meaning
GSM could not connect to servers.

Troubleshooting
1. Ensure the device is in an area with strong network coverage.

2. Restart the system and try again.
3. Contact the service provider on 8001 for further assistance.

HOME 500X

TV Disabled Issue: How to Reset Your TV Settings

Press the menu button on the TV remote.
Use the arrow buttons to navigate to the TV setup menu.
Find and select the reset option.
Press enter to initiate the reset.
Wait for the TV to reset and restart.

NOTE: If the issue persists, visit the nearest Sun King shop.

NOTE

If you experience any additional issues visit the Sun King Shop closest to you.

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