Return / Refund Policy

  • If the product is returned due to an error on our end, we will pay the return freight and reship the correct product.

  • Product must be returned unopened in the original condition.

  • Customer pays return shipping.

  • 10% restocking charge will be deducted from the purchase price. We will waive restock fee for product trades or an account credit.

  • We will issue final credit less restock fees when we receive the product in good condition.

  • If the product was a free shipping item, our cost of shipping will be deducted from the total amount paid and 10% restock fee taken from the balance.

  • Once we have shipped an order, there will be no credit for shipping fees paid by the customer.

  • Method of refund will be to the same form of payment used.

To initiate a refund, please fill out the form below. Please call (540) 375-8907 with any questions.