Effective Date April 6, 2017
Agreement to Terms
IMPORTANT NOTICE: THESE TERMS REQUIRE BINDING ARBITRATION TO RESOLVE ANY DISPUTE OR CLAIM RELATING TO THESE TERMS, THE SERVICES OR PROPERTIES OR ANY RELATIONSHIP BETWEEN US. ANY SUCH DISPUTE OR CLAIM WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION OR ARBITRATION. THESE TERMS ALSO CONTAIN A DISCLAIMER OF WARRANTIES AND A DISCLAIMER OF LIABILITY, AS WELL AS A RELEASE AND INDEMNIFICATION BY YOU. PLEASE READ THEM CAREFULLY.
Changes to Terms. We may modify these Terms at any time by posting a revised version. Any changes to the Terms will be effective immediately upon posting. Please review the Terms each time you use the Services as your continued use of the Services after such changes will constitute acceptance of, and agreement to, such changes. You waive any right you may have to receive specific notice of such changes.
Consent. You affirm that you are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater, and are fully able and competent to enter into, and comply with, these Terms. If you are accessing and using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In that situation, "you" and "your" will refer to both you and that entity.
Other Program Terms. Certain programs offered by Streem through the Services may have additional terms and conditions (the “Additional Program Terms”). If you elect to participate in one of these programs, Streem will communicate the applicable Additional Program Terms to you. By participating in that program, you acknowledge that you have read, understood, and agree to be bound by, the Additional Program Terms, which will be deemed to be a part of these Terms.
Services We Provide. Streem connects homeowners, car owners, and other third parties (individually, "User," collectively, "Users") and home improvement, IoT, and Mechanic service providers (individually, a "Pro," collectively, "Pros"). We help Users connect to Professionals, use Augmented Reality to enhance the experience, Artificial Intelligence to learn about projects, products, and potential fixes and select a Pro based on characteristics that matter most to them. We help Pros increase their online presence, showcase their work, provide unique support with Augmented Reality and Artificial Intelligence tools and maintenance, and connect with Users, on-demand, in need of their services, through video streaming.
Using Pro Advice?
The on-demand Pro Advice feature of this application serves as a platform to connect you with a Pro who may provide Advice Services to you for a fee. The current fees are set forth within this application. Be advised that your oral and video communications with a Pro may be recorded for quality assurance and training purposes. If your audio and/or video communication is being recorded, the Pro and/or Streem Application will inform you of that fact at the beginning of your video call, and you will have to option to proceed, if you consent to being recorded, or to terminate the communication if you do not consent. You always have the option to terminate a streem/video and audio call at your discretion. Pros provide Advice Services directly and assume responsibility for all aspects of the Advice Services except as specified hereunder. STREEM, INC. (“STREEM”) does not provide, or exercise any control or oversight over, the Pros or the Advice Services provided. STREEM makes no representations and provides no warranties regarding the quality, legality, suitability, reliability, timeliness, or accuracy of any Advice Services or information provided through the Pro Advice Services. STREEM may screen the Pros, but all users should exercise caution and common sense to protect personal safety and property when interacting with the Pros. NEITHER STREEM NOR ITS AGENTS OR AFFILIATES ARE RESPONSIBLE FOR THE REPRESENTATIONS OR ACTIONS OR OMISSIONS OF ANY PRO, WHETHER ONLINE OR OFFLINE AND WHETHER WITHIN OR OUTSIDE OF THE ADVICE SERVICES. BECAUSE STREEM IS NOT THE PROVIDER OF THIRD PARTY SERVICES, IF A DISPUTE ARISES BETWEEN YOU AND A PRO, YOU HEREBY RELEASE STREEM (AND ITS AFFILIATES, AGENTS AND EMPLOYEES) FROM, AND SHALL INDEMNIFY STREEM AGAINST, ALL CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES. We do not expect that you will have a dispute with a Pro. However, if a dispute with any Pro should arise, STREEM reserves the right in its sole discretion to attempt to resolve any such dispute. You agree that prior to taking any legal action against a Pro, you will give STREEM 30 days’ written notice prior to doing so and you will participate in a resolution of any dispute in good faith. Notwithstanding the foregoing, you agree that STREEM shall not be liable for any actions or omissions in connection with its attempts to resolve any disputes. YOU ACKNOWLEDGE AND AGREE THAT STREEM ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, ARISING FROM YOUR USE OF THE ADVICE SERVICES. You acknowledge that STREEM cannot guarantee that there are or will be Pros who are capable of or willing to provide the requested Advice Services.
Pros are not employees of STREEM, but are independent contractors that agree to provide Advice Services. Each Pro is responsible for its compliance with applicable federal, state and local laws.
You will only use the Advice Services for your own personal and non-commercial use, and only in a manner that complies with all laws that apply to you. If your use of the Advice Services is prohibited by applicable laws, then you are not authorized to use the Services. We are not responsible for your use of the Advice Services in a way that breaks the law.
No Responsibility, Endorsement or Guarantee for Pros; Estimates. Streem does not deliver, and is not responsible for, any Pro’s products, services or advice. The Pros are not employees, contractors or agents of Streem, and Streem is not an agent of any Pro. Streem does not sponsor, endorse, recommend or approve any Pro who offers products or services through the Services and/or through video streaming services. While we try to confirm that Pros meet certain requirements, we cannot and do not represent or warrant that any Pro is licensed, qualified, bonded, insured or capable of performing any service. We do not make any guarantees, warranties or representations of any kind regarding any Pro, any advice or other information that a Pro provides or the products or services that a Pro provides, and we are not responsible for any action or inaction of any Pro. Reference to any products, services or other information by trademark, manufacturer, supplier or otherwise does not constitute or imply an endorsement, sponsorship or recommendation by us. We do not guarantee that the Services can match a User’s service needs with a Pro or that there are Pros in a User’s area that are capable of and willing to meet a User’s service needs. Any quote or estimate provided in connection with the Services is only a guide, is not a contractually binding offer, and is not a guarantee of the actual cost of your specific project. When you work with a Pro, your rights will be governed by your contract with the Pro and by applicable federal, state and local laws. Streem is not responsible for Pro’s conduct, advice, or actions during the live video streaming.
Third Party Materials. The Services may contain links to third party websites, advertisements, services, offers, activities or other content (collectively, "Third Party Materials"). These Third Party Materials are not owned or controlled by Streem. These Third Party Materials are provided for your reference and convenience only, and do not imply any endorsement, sponsorship or recommendation by Streem.
Permissible Use and Streem Intellectual Property
Grant of Limited License to Users. Subject to your compliance with these Terms, we hereby grant you, as a User, a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to access and use the Services for your personal, non-commercial and informational use only.
Grant of Limited License to Pros. Subject to your compliance with these Terms, we hereby grant you, as a Pro acting in your professional capacity, a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to access and use the Services for the purpose of providing information, products and services as contemplated by the Services.
Streem Services are Protected. The Services, including all material and information, and the selection, arrangement and composition of such information ("Materials") are proprietary property of Streem, its suppliers, and licensors and are protected by United States and international intellectual property laws, including but not limited to trademark and copyright laws. You agree not to remove, alter or obscure any copyright, trademark or proprietary rights notice incorporated in or accompanying the Services. Except for the limited license explicitly granted to you under these Terms, no other license is granted to you, whether by implication, estoppel or otherwise and all rights are explicitly reserved.
No Reverse Engineering. You may not reverse engineer, decompile, disassemble or otherwise attempt to derive the source code or architectural framework for the Services (except to the extent specifically permitted by applicable law).
No Automated Queries; No Harvesting. You may not access, download, monitor, or copy any information or content contained on or in the Properties or the Services through automated or artificial means (including, but not limited to, screen and database scraping, spiders, robots, crawlers, deep-link, or any similar or equivalent automatic or manual process), or in any way obtain or attempt to obtain any content or information through any means that Streem does not intentionally made available through the Properties and the Services. However, general purpose Internet search engines and non-commercial public archives that use tools to gather information for the sole purpose of displaying hyperlinks to the Services are granted a limited exception from the foregoing exclusion, provided that they do so from a stable IP address or range of IP addresses using an easily-identifiable agent that adheres to all limitations set forth in any applicable robots.txt file. You may not harvest information about Users or Pros for any purpose.
No Improper Uses. You may not frame any part of our Services. You may not use, or attempt to use, the Services through any means not explicitly and intentionally made available, provided or intended with respect to the Services (including, but not limited to, attempting to gain unauthorized access to any portion of the Properties, the Services, or any other systems connected to the Properties and Services). You may not use or access the Properties or the Services in any manner that could damage, disable, overburden, or impair the Services or that could interfere with the rights of or otherwise harm Streem, its service providers, suppliers, other Users or any other person.
Accurate Information. If you are a User, you will be asked to disclose certain information about yourself and your service requirements when you submit a request for Pro services and when you open or confirm your account. You agree to provide us with accurate, complete and up to date information and to keep it updated, complete and correct.
If you are a Pro, you will be asked to open an account and may be asked to complete a profile in connection with the Services. You agree to promptly complete your profile and to provide us with such additional information as we reasonably request; to provide accurate, complete and up to date information in connection with the Services; and keep that information updated, complete and correct.
Security of Account. You agree you won't disclose your password to anyone and you'll notify us immediately of any unauthorized use of your account. You are responsible for all activities that occur in your account, whether or not you know about them.
Collected Data Definition. You agree and acknowledge that Streem and Pros may collect text, photos, videos, measurements, comments, reviews, feedback, notes, ideas, know-how, techniques, data or other information (individually and collectively, "Information") before, during, and after the provision of Services, or otherwise in connection with the Services, relating to you, your household, your business, your real or personal property or otherwise (individually and collectively, "Collected Information").
You Are Responsible for Video Streams. The Services may permit you and other Users and Pros to submit Information (individually and collectively, "User Submissions & Video Streams"). The person submitting a User Submission and video stream, and not Streem, is solely responsible for that person’s User Submission and participating in a video stream and the consequences of submitting it and streaming with a Pro. By way of example and not limitation, if a Pro provides you with advice or other information, the Pro (and not Streem) is solely responsible for that advice and information and video streaming interaction. You acknowledge and agree that Streem has no obligation to pre-screen your or any other person’s User Submissions or video streams (as they are live and real time).
Knowingly submitting false names or contact information not only wastes everybody’s time, it could result in harm to consumers (including violations of privacy) and significant legal and regulatory liability, damages, penalties and costs for Streem and its service providers and partners. ACCORDINGLY, IF YOU KNOWINGLY INPUT FALSE INFORMATION IN A SERVICE REQUEST, INCLUDING BUT NOT LIMITED TO ANY NAME OR CONTACT INFORMATION THAT IS NOT YOURS (WHETHER IT’S SOMEONE ELSE’S OR JUST MADE UP), YOU AGREE TO FULLY INDEMNIFY AND BE LIABLE TO STREEM AND EACH PRO OR OTHER PARTY WHO ACCEPTS THAT SERVICE REQUEST FOR ANY LOSSES, LIABILITIES, DAMAGES (DIRECT, PUNITIVE, CONSEQUENTIAL OR OTHER), FINES OR PENALTIES, AND COSTS AND EXPENSES (INCLUDING, BUT NOT LIMITED TO, REASONABLE ATTORNEYS’ FEES) INCURRED BY THE AFFECTED PARTIES IN CONNECTION WITH THE IMPROPER SUBMISSION OR ADVICE DURING THE VIDEO STREAM.
Confidentiality of User Submissions and Video Streams. Streem will not display the address of projects or precisely pinpoint the project location on a map to all Users. However, you acknowledge and agree that Streem and its licensees may display the address and other User Submissions associated with a given project to a limited audience, including the homeowner of that address, prospective buyers of a home that is for sale, and other third parties. You further acknowledge and agree that the description of the project for which you request Pro services, all information contained in any reviews of Pros that you submit and any photos or screenshots or recorded video’s that you upload may be viewed by the general public and will not be treated as proprietary or confidential. Please be careful what you post, to avoid inadvertently disclosing your address or any other personal information that you do not wish to be seen by the general public.
License to User Submissions and Video Streaming. With respect to User Submissions, Video Streaming, and Collected Information, you grant Streem a worldwide, non-exclusive, royalty-free, fully paid, perpetual, irrevocable, and fully sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, publish, broadcast, recorded streams, publicly perform and display, make, use, import, offer to sell, sell, and otherwise transfer and exploit all copyrights, inventions, and other intellectual property rights in the User Submissions, Video Streaming, and Collected Information in any form and any medium. We will not pay you or otherwise compensate you for User Submissions or Video Streaming or Collected Information.
Do Not Post, Record, or Live Video Stream Illegal or Harmful Content. You agree that you are the exclusive owner of all rights in the User Submissions or Recorded streams and such rights have not been assigned or encumbered. You agree not to post, submit or link to any User Submissions or material that infringes, misappropriates or violates the intellectual property or other rights of any third party, or that is in violation of any federal, state or local law, rule or regulation. Additionally, you agree not to post, submit or link to any User Submissions or Recorded or live video material that is deceptive, fraudulent, threatening, harassing, defamatory, obscene or otherwise objectionable as determined by Streem.
Do Not Live Video Stream, Record, or Post Improper Content. You agree not to live video stream, record video, post, submit or link to any User Submissions or material that (i) directly or indirectly directs persons to another online or offline location that provides products or services similar to the Services; (ii) involves unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation; or (iii) facilitates gambling, gaming, raffles, lotteries, sweepstakes, pornography, and/or any other activity featuring the award of a prize.
Reviews of Pros. Review of User Submissions. We do not approve, control or endorse your or anyone else's User Submissions and have no obligation to do so. However, we reserve the right (but assume no obligation) to pre-screen, refuse, remove or modify User Submissions for any reason, at our sole discretion.
Suggestions. If you elect to provide or make available to Streem any suggestions, comments, ideas, improvements or other feedback relating to the Services or otherwise (“Suggestions”), Streem will be free to use, disclose, reproduce, have made, modify, license, transfer and otherwise utilize and distribute your Suggestions in any manner, without credit or compensation to you.
Video Streaming, Telephone Calls, Texts, and Other Communications. When you contact us, when we contact you, or when you communicate with a Pro or a User through the Services (including when we forward calls between Users and Pros), we may monitor and/or record those communications for quality assurance, customer satisfaction and other purposes. You consent to this monitoring and recording. We may also record streams (video calls) in order to train our Machine Learning (ML).
Accuracy of Information. Streem makes no representation or warranty about the accuracy or suitability of the User Submissions or Comments during a video stream or other information displayed on the Properties or provided through the Services. We use commercially reasonable efforts to promptly update any incorrect information displayed on the Properties, when we are notified or otherwise become aware of such inaccuracy.
Additional General Terms for Pros. If you are a Pro, the terms in this section also apply to you.
Licenses and Obligations. As a Pro, you agree that you will solicit, accept and perform work only if you possess the qualifications, experience and skill necessary to complete such work, and you will complete such work with the degree of skill and care that is required by current good and sound professional procedures and practices in accordance with applicable industry standards. You also agree that you have (and will continue to maintain) current valid licenses, authorizations, insurance and bonding required by all applicable authorities for any work you solicit, accept or perform.
Response Time. You agree that, if you receive a homeowner’s request for a Pro to provide services, you will respond to the homeowner as soon as possible but in any event within 30 seconds. If you consistently do not timely respond or answer a stream request to the homeowner, Streem reserves the right to send that project request to another Pro and to terminate your right to respond to it.
Informational Requests. You agree to comply with Streem's informational requests from time to time in connection with the Services, including providing information to be used by Streem (or its third party service providers) to perform background checks, credit checks, evaluations of reputation and character and other assessments, and to confirm status if we have connected you with a User.
Taxes. You agree to be properly registered to collect sales, use, excise and other taxes, duties, and other governmental assessments in connection with your products or services ("Taxes"). You acknowledge and agree that you are responsible for collecting, withholding, remitting and reporting all applicable Taxes on the provision of your products or services to Users. You agree that you, and not Streem, are solely responsible for all matters related to Taxes.
Updated Information. You agree to immediately notify us if: (i) any information you have provided to Streem, or any relevant information about you, has changed, (ii) a User has notified you that they have a complaint with you or any products or services provided by you, (iii) you have received notice of any complaint, investigation, fine or adverse action taken by a governmental authority with respect to your professional license or your products or services, or (iv) you have been notified of any termination, suspension, or lapse of any professional license, insurance or bonding.
Information Regarding Users. Streem may provide you with personal information relating to individuals that are seeking products or services. You may not rent, sell or otherwise provide this information to others without such individual’s consent or except as required to provide your products or services to such individual. You may not make any recorded video stream public without the consent of the user and/or Streem. You may not use, or attempt to use, this information in a manner that would violate these Terms or for any purpose not intended by Streem.
Reviews. You agree to link your website to your Streem profile, at a place on your website determined by you, using the following text: "Follow us on Streem”. When you include an email address of a past customer in your project information, you agree that we may reach out to that person asking for reviews and recommendations of you and inviting them to create an account on Streem.
Quality Control. Streem representatives and our service providers may access and monitor your Pro account and usage and communication information and may monitor, review and use such account and usage and communication information as they deem appropriate, including (for example) as reasonably needed to confirm status of project requests when we have connected you with a User via video stream or other methods, to investigate complaints or billing issues, to provide services to you, and to verify information you or Users have provided.
Pro Video Streaming; Communications. You are aware and agree that your video streams in connection with the Services may be used by Streem for internal machine learning training and other learnings. The video’s are utilized by Streem to improve its products and services, to improve its service to Pros, for quality control and for other purposes (such as those described above). We may monitor and/or record video’s on your Pro account and other communications with Users that you make through the Services. You consent to this monitoring and recording.
Confidentiality. If you receive confidential information from Streem, until such information is no longer confidential, you agree not to use it or disclose it to any third party except as necessary to perform your obligations contemplated by our relationship. Confidential information includes but is not limited to information concerning Streem’s fees, marketing plans, financial results, pricing schedules, product lines, product plans, proprietary technology, research information, practices, trade secrets, and any and all other information that is not generally known to the public.
Independent Contractor. You acknowledge that you are an independent contractor and no agency, partnership, joint venture or employee-employer relationship with Streem is intended or created by these Terms or any relationship between us, that you have no power or authority to make any commitments on behalf of Streem, and that Streem has no power or authority to make any commitments on your behalf. You will be solely responsible for the supervision, direction and control, compensation, benefits and withholdings of all of your personnel.
Products and Services for Pros
If you are a Pro, the terms in this section also apply to you.
Certain Streem Services give Pros the right to contact homeowners who have requested that a Pro contact them for a particular project (a “project request”). Information regarding a project request, and the right to respond to it, may be made available to a Pro through email, through Streem’s video and message communications platform, or by other means. The right to respond to project requests can be purchased through Services that have a recurring financial obligation every month (or other time period) (“Premium Products”) or that have a financial obligation for each project request response or other product that a Pro buys (“Transaction Products”). Premium Products and Transaction Products are collectively referred to as “Pro Products.”
No Guarantee. As a Pro, you agree and acknowledge that Streem cannot and does not guarantee the results of any Pro Product, including the exposure you will receive as part of the Services, the number or quality of potential customers with whom you will have contact, or whether a homeowner will actually contract with you to do the work if you answer their video streams. You acknowledge that Streem may impose limits on the type and/or number of Pros that can participate in particular programs, which Pros are notified about particular video stream requests and the timing of such notification, and the type and/or number of Pros who can respond to particular project requests and video streams.
Pro Profile. You understand and acknowledge that the amount and quality of your Pro information (including the amount and quality of profile data, project activity, ratings, and endorsements) will affect your exposure within the Services. You agree to immediately complete a Pro profile on the Streem app upon signing up for a Pro Product and to populate such profile with as much information as possible.
Product Terms. Streem and you may agree to the term, fees and other terms of a Pro Product (including, without limitation, the fees and terms applicable to individual or categories of project requests) ("Product Terms") in writing, telephonically or electronically, including, but not limited to, by email or within Streem’s communication platform and/or application. If you purchase a Pro Product, Streem will send an email detailing the terms of the Pro Product that you agreed to ("Confirmation Email"). If the Confirmation Email misstates your understanding of what you purchased, you have three (3) days after you receive the Confirmation Email to notify Streem at support@Streem.Pro, cancel your purchase of the Pro Product and receive a refund. If you do not notify us of the discrepancy and cancel your purchase within those three days, you will be deemed to have accepted the terms set forth in the Confirmation Email, in addition to these Terms. Note that this paragraph does not apply to the rejection or return of individual project requests, which is described in the next paragraph.
Returns. Please note that what you are purchasing is the right to receive video streams from the homeowner with respect to their project request, not a right or guarantee to perform the work. (It is the homeowner who decides whether to work with a particular Pro or not.) We allow returns only in limited cases where the project request/ video stream is invalid (for example, if the project request/ video stream. If your / a User’s return request meets Streem’s return criteria, then the purchase price for the applicable video stream request will be credited to the User account. No refunds will be given.
Suspension; Termination. Streem reserves the right to suspend or terminate any Pro’s ability to purchase Pro Products or otherwise use the Services, including but not limited to as a result of default in payment obligations. Our general practice is to stop sending project requests/video streams 7 days after a Pro’s account becomes delinquent, and to suspend a Pro’s account after 8 days of delinquency.
Premium Products for Pros
Term. The "Initial Term" of a Pro Product begins on the first day the Pro Product is made available to a Pro and continues for the length of time specified in the Confirmation Email. AFTER THE INITIAL TERM, IF A PRO PRODUCT HAS NOT BEEN TERMINATED, IT WILL AUTOMATICALLY RENEW FOR SUCCESSIVE RENEWAL TERMS (AS DEFINED BELOW) UNTIL TERMINATED BY THE PRO. A "Renewal Term" is a length of time specified in the Confirmation Email. For example, if the Confirmation Email specifies a monthly billing period, then the Renewal Terms are one month each, with the Pro Product automatically renewing for additional one-month billing cycles until you terminate in accordance with these Terms. Termination of the Initial Term or the then-current Renewal Term may only be done in accordance with the termination procedure described below.
Payment. If you purchase a Premium Product as a Pro, you authorize Streem to bill your credit card in the amounts and on the schedule specified in the Confirmation Email, on the applicable billing dates. You agree to notify Streem of any changes to your credit card information necessary to process your payment. If Streem is unable to process the payment, you will be responsible for making an alternate payment arrangement and any resulting processing fees that may be incurred, plus late fees as described below. Any prepaid amounts are not refundable, except as specifically described in these Terms. For some Premium Products, we will automatically deduct from your Streem account balance the cost of responding to particular project requests/ Video streams. The cost to respond to a project request and/or video stream charge (20% commission) may be adjusted from time to time by Streem in its sole discretion. We may notify the Pro prior to changing the commission structure.
Late Fees and Billing Issues. You agree to pay a late fee of $20 for each late payment. You also agree to pay reasonable expenses (including, without limitation, collection agency fees and attorney's fees) incurred by Streem in collecting any overdue amounts. You agree to notify Streem of any billing discrepancies or issues within 20 days after they first appear, and if you do not, you agree that you have waived the right to dispute such billing discrepancies or issues.
Termination. To terminate a Pro Product, you must notify Streem at least 15 days prior to the last day of the Initial Term or the last day of the then-current Renewal Term (as the case may be) by contacting us at support@Streem.pro. The effective date of termination will be the last day of the Initial Term or then current Renewal Term (as applicable) and not before such date.
Streem may terminate a Pro Product immediately by providing written notice to you (either by email or letter). If termination is by Streem as a result of your material breach of these Terms, you will not be entitled to a refund of any previously paid amount. If Streem’s termination is for convenience, you will receive a pro rata refund of any prepaid but unused fees applicable to the remaining portion of the Initial Term or the then-current Renewal Term (as the case may be) for the terminated Premium Product.
Accounts and Charges for Users
Provided Services. Through Streem, Pros can make their products and services available to Users in response to project requests or inquiries via video streams ("Pro Services"). Other Services, when clearly and explicitly designated, may be provided and billed for by Streem ("Streem Services"). The Pro Services and the Streem Services are referred to collectively as the "Provided Services."
User Account. Account registration is required for Users to receive or use certain Provided Services. When you open or confirm an account, you will be required provide us with specified personal information, which may include, without limitation, your name, address, mobile phone number, and credit card payment details. You must keep your account information complete, accurate and current at all times. You agree to maintain the security of your account information and that you are responsible for all activity in connection with your account. By creating your account, you agree that communication may be made with you via telephone, email, text (SMS) message, video streaming, or other reasonable electronic or non-electronic means, at any of the contact numbers or addresses you provide, as part of the normal business operation of the Provided Services.
Charges. You agree that use of the on-demand video Pro Services will result in charges to you for the products or services provided by Pros ("Pro Charges") and that use of the Streem Services will result in charges to you for the products or services provided by Streem ("Streem Charges") (Streem Charges and Pro Charges, collectively, "Charges"). You will be informed of Charges before products or services are provided by Streem or Pros, as the case may be (including, in the case of Streem Charges, any cancellation fees and terms). Streem may offer discounts on Streem Charges from time to time in its sole discretion; to receive those discounts, you must comply with the terms and conditions Streem specifies for the discount. Applicable sales tax will be added to all Charges where required by law. User may be charged for the on-demand video streaming feature, scheduling and billing for Professional Services, and other services provided.
Payment. Payments for Streem Charges are immediately due and payable to Streem upon provision of the applicable Streem Services and, except as set forth in these Terms, are final and non-refundable. Payment terms for Pro Charges will be set and agreed upon between you and the Pro prior to engaging in a video stream with said Pro. You acknowledge and agree that your purchases of services and products from a Pro are transactions between you and that Pro, and not with Streem. Streem takes a service fee for video streams and scheduling and billing projects.
Returns; Refunds. As noted above, once you accept the Streem terms and conditions, you are generally not able to reject or return on-demand video stream’s, otherwise you may be suspended from Streem. In the limited cases where we allow the return of a Streem Product, the purchase price will be credited to your Streem account. No refunds will be given.
Payments for Streem Charges that meet our requirements for a refund rather than an account credit (as set forth in these Terms) will be refunded back to the original method of payment. If you paid with a credit card, we will make the refund only to the card you used for the payment, not another card. If the card used to make the payment is inactive or has been cancelled, the card issuer should apply the refund to your new card or send you a refund. Please contact your card issuer for more information.
Third-Party Intellectual Property
Third-Party Intellectual Property. All non-Streem trademarks, product names and logos appearing on our Services are property of their respective owners.
Claims of Copyright Infringement. If you believe that your work has been reproduced in connection with the Services in a manner that constitutes copyright infringement, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by sending a written notification to Streem at the address below, with the following information: (i) a physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest, (ii) identification of the copyrighted work claimed to have been infringed, (iii) a description of where the material that you claim is infringing is located within the Services, (iv) information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an e-mail address, (v) a signed statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law, and (vi) a signed statement that the information in the notification is accurate, and under penalty of perjury, that you are the copyright owner or you are authorized to act on behalf of the owner.
Notification pursuant to the DMCA should be submitted to:
Attn: Streem Legal Department
805 SW Broadway St., Ste 2440
Portland, OR 97205
Additional Apple Required Terms for iOS Apps
The following additional terms apply if you access or use the Services through an Apple iOS product: Acknowledgement. Streem and you acknowledge that these Terms are concluded between Streem and you only, and not with Apple, and Streem, not Apple, is solely responsible for the Services and the content thereof.
Scope of License. The license granted to you for the Services is limited to a non-transferable license to use the Services on any iOS product that you own or control and as permitted by the Usage Rules set forth in the App Store Terms of Service.
Maintenance and Support. As between Apple and Streem, Streem is solely responsible for providing maintenance and support services, if any, with respect to the Services, as specified in these Terms, or as required under applicable law. Streem and you acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Services.
Warranty. As between Apple and Streem, Streem is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Services to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Services to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Services, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be Streem's sole responsibility.
Product Claims. Streem and you acknowledge that Streem, not Apple, is responsible for addressing any claims by you or any third party relating to the Services or your possession and/or use of those Services, including but not limited to: (i) product liability claims; (ii) any claim that the Services fail to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
Intellectual Property Rights. Streem and you acknowledge that, in the event of any third party claim that the Services or your possession and use of the Services infringes that third party's intellectual property rights, Streem, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.
Legal Compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
Developer Name and Address. Streem may be contacted at Streem, Inc., NedSpace Broadway, 707 SW Washington St, Ste 1100, Portland, OR 97205 or email@example.com in connection with any questions, complaints or claims with respect to the Services.
Third-Party Beneficiary. Streem and you acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms with respect to access or use of the Services through an iOS product, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
YOU AGREE THAT YOU BEAR ALL RISK AND YOU AGREE TO AND DO HEREBY RELEASE STREEM, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, SHAREHOLDERS, AGENTS, REPRESENTATIVES, LICENSORS, LICENSEES AND SUPPLIERS (COLLECTIVELY, THE "STREEM PARTIES") FROM ALL CLAIMS, DEMANDS, LIABILITIES AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, NOW AND IN THE FUTURE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE SERVICES AND YOUR USE OF, OR TRANSACTIONS WITH, STREEM, USERS, PROS OR OTHER THIRD PARTIES. YOU FURTHER WAIVE ANY AND ALL RIGHTS AND BENEFITS OTHERWISE CONFERRED BY ANY STATUTORY OR NON-STATUTORY LAW OF ANY JURISDICTION THAT WOULD PURPORT TO LIMIT THE SCOPE OF A RELEASE OR WAIVER. YOU WAIVE AND RELINQUISH ALL RIGHTS AND BENEFITS WHICH YOU HAVE OR MAY HAVE UNDER SECTION 1542 OF THE CIVIL CODE OF THE STATE OF CALIFORNIA OR ANY SIMILAR PROVISION OF THE STATUTORY OR NON-STATUTORY LAW OF ANY OTHER JURISDICTION TO THE FULL EXTENT THAT YOU MAY LAWFULLY WAIVE ALL SUCH RIGHTS AND BENEFITS.
THE SERVICES ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, THE STREEM PARTIES DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, AND OTHERWISE, IN CONNECTION WITH THE SERVICES AND YOUR USE OF OR TRANSACTIONS WITH STREEM, USERS, PROS OR OTHER THIRD PARTIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, SECURITY, ACCURACY, AVAILABILITY, USE OF REASONABLE CARE AND SKILL, AND NON-INFRINGEMENT, AS WELL AS WARRANTIES ARISING BY USAGE OF TRADE, COURSE OF DEALING, AND COURSE OF PERFORMANCE.
Limitation of Liability
IN NO EVENT WILL THE STREEM PARTIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY COST OF COVER, LOST PROFITS OR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING OUT OF, BASED ON, OR RESULTING FROM YOUR USE OF THE SERVICES AND YOUR USE OF, OR TRANSACTIONS WITH, STREEM, USERS, PROS OR OTHER THIRD PARTIES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE OR ANY OTHER LEGAL THEORY, WHETHER OR NOT SUCH DAMAGES ARE FORESEEABLE AND WHETHER OR NOT STREEM IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
Any claims relating to use of the Services must be brought within one (1) year from the date the cause of action arose. Claims brought after such period will be VOID.
IN ADDITION TO YOUR INDEMNIFICATION OBLIGATIONS WITH RESPECT TO FALSE INFORMATION (DESCRIBED ABOVE), YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS THE STREEM PARTIES FROM AND AGAINST ANY CLAIMS, DISPUTES, DEMANDS, LOSSES, OBLIGATIONS, LIABILITIES, EXPENSES, DAMAGES AND COSTS (INCLUDING BUT NOT LIMITED TO ATTORNEY'S FEES) DUE TO OR ARISING OUT OF (1) YOUR ACCESS TO OR USE OF THE SERVICES, (2) YOUR USE OF, OR TRANSACTIONS WITH, STREEM, USERS, PROS OR OTHER THIRD PARTIES, OR (3) ANY OTHER VIOLATION BY YOU OF ANY OF THESE TERMS. STREEM RESERVES THE RIGHT, AT ITS OWN COST AND SOLE DISCRETION, TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU, IN WHICH EVENT YOU WILL FULLY COOPERATE WITH STREEM IN ASSERTING ANY AVAILABLE DEFENSES.
The arbitration will be conducted by the American Arbitration Association (AAA) under its then-applicable rules, including (as appropriate) its Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at http://www.adr.org/. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. The arbitration shall be conducted in the English language by a single independent and neutral arbitrator. For any hearing conducted in person as part of the arbitration, you agree that the hearing will be conducted in Portland, Oregon. The decision of the arbitrator shall be final and binding. Judgment on the arbitral award may be entered in any court of competent jurisdiction.
Class Action Waiver. ANY DISPUTE WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION OR ARBITRATION OR AS A NAMED OR UNNAMED MEMBER IN A CLASS, CONSOLIDATED, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL LEGAL ACTION. YOUR ACCESS AND CONTINUED USE OF THE PROPERTIES AND/OR THE SERVICES SIGNIFIES YOUR EXPLICIT CONSENT TO THIS WAIVER.
IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT SUCH CLAIM SHALL BE BROUGHT ONLY IN COURTS OF COMPETENT JURISDICTION LOCATED IN KING COUNTY, WASHINGTON. YOU HEREBY SUBMIT TO THE PERSONAL JURISDICTION AND VENUE OF SUCH COURTS AND WAIVE ANY OBJECTION ON THE GROUNDS OF VENUE, FORUM NON-CONVENIENS OR ANY SIMILAR GROUNDS WITH RESPECT TO ANY SUCH PROCEEDING.
Notwithstanding anything to the contrary, you and Streem may seek injunctive relief and any other equitable remedies from any court of competent jurisdiction to protect intellectual property rights, whether in aid of, pending or independently of the resolution of any Dispute pursuant to the arbitration procedures set forth above.
A User’s rights under an agreement with a Pro will be governed by the terms of that agreement and by applicable federal, state, and local laws.
Dormant Accounts. If an account remains inactive for one year or more, Streem reserves the right to terminate the account, including any Streem Points associated with the account.
Currency; No Interest. All dollar amounts listed within the Services are denominated in U.S. dollars unless otherwise specified. You acknowledge and agree that funds in your account within the Services will accrue no interest and you are entitled to no interest earned or otherwise resulting from balances in any accounts within the Services.
Assignment. These Terms, and any rights and licenses granted hereunder, may be transferred or assigned by you only with Streem's prior written consent, but may be assigned by Streem without restriction and without notice to you.
Export Control. Software and the transmission of applicable technical data, if any, in connection with the Services may be subject to export controls. You agree to comply with all applicable laws regarding software and the transmission of technical data exported from the United States or the country in which you reside.
Entire Agreement and Severability. These Terms (which, as noted above, include any applicable Additional Program Terms) constitute the entire agreement between you and Streem concerning the Services and supersede all prior or contemporaneous communications of any kind between you and Streem with respect to the Services. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, void, or unenforceable, such provision shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of these Terms, and the remainder of these Terms shall remain in full force and effect.
Waiver. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Streem's failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
Modification of Services. We reserve the right to modify, restrict access to, or discontinue the Services (or any portion of the Services), temporarily or permanently, with or without notice to you, and we are not obligated to support or update the Services. Unless explicitly stated otherwise, any new features that augment or enhance the current Services shall be subject to these Terms.
Termination; No Right to Services. We reserve the right to refuse service to anyone. We reserve the right, with or without notice, and in our sole discretion, to terminate any license to the Services, in whole or in part, and to block or prevent any User’s or Pro’s future access to and use of the Services, for any at any time and for any reason (including but not limited to those specifically described in these Terms).
Attorney Fees. If any of the Streem Parties take legal action against you as a result of your violation of these Terms, the Streem Parties will be entitled to recover from you, and you agree to pay, all reasonable attorneys' fees and costs of such action, in addition to any other relief granted to the Streem Parties.
Contact Us. If you have questions about these Terms, please contact us by email at support@Streem.pro or in writing at Streem, Inc., NedSpace Broadway, 707 SW Washington St, Ste 1100, Portland, OR 97205.
Effective Date April 6, 2017
Streem is a fast and fun way to get instant access to professionals, learn how-to's for your home projects, and experience Augmented Reality (AR) while your pro assists you! Streem connects users to a community of certified professionals through on-demand video streaming. Once connected, Pro’s can use streem's enhanced collaboration tools (AR/AI) to assist the experience and help support the user to get things done more efficiently. You can also schedule and pay a pro all through Streem, eliminating the hassle.
When you use Streem you’ll share some information with us. We get that that can affect your privacy. So we want to be upfront about the information we collect, how we use it, whom we share it with, and the choices we give you to control, access, and update your information.
Information You Choose to Give Us
When you interact with our services, we collect the information that you choose to share with us. For example, most of our services require you to set up a basic Streem account, so we need to collect a few important details about you, such as: a unique username or company name, a password, an email address, a phone number, and your date of birth. If you’re a Pro, we’ll also request that you provide your company license number(s) for your industry(s). To make it easier for users to find Pro’s, we may also ask you to provide us with some additional information that will be publicly visible on our services, such as profile/company pictures, a name, or other useful identifying information. Other services, such as our On-demand video products, may also require you to provide us with a debit or credit card number and its associated account information.
Of course, you’ll also provide us whatever information you send through the services, such as Streem’s and messages with Pro’s. Keep in mind that the users or Pro’s you send recorded Streem’s, messages, and any other content to should always stay within the streem app.
It probably goes without saying, but we’ll say it anyway: When you contact Streem Support or communicate with us in any other way, we’ll collect whatever information you volunteer.
Information We Get When You Use Our Services
When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you streemed with a particular pro, purchased services from a pro, and started a few projects on Streem. Here’s a fuller explanation of the types of information we collect when you use our services :
· Usage Information. We collect information about your activity through our services. For example, we may collect information about:
o how you interact with the services, such as which categories you view or Streem’s you initiate, which projects you start, schedule and/or purchase through Streem, or which search queries you submit.
o how you communicate with other Pro’s/Users, such as their names, the time and date of your communications, the number of messages and/or Streem’s you exchange with your Pro’s/Users, which Pro’s/Users you exchange messages with the most, and your interactions with Streem’s, calendar, payments, messages, and other features now or in the future that Streem releases.
· Content Information. We collect information about the content you provide, such as if the recipient has viewed the content and the metadata that is provided with the content.
· Device Information. We collect device-specific information, such as the hardware model, operating system version, unique application identifiers, unique device identifiers, browser type, language, wireless network, and mobile network information (including the mobile phone number).
· Device Phonebook. Because Streem is all about communicating with Pro’s and sharing knowledge, we may—with your consent—collect information from your device’s phonebook.
· Camera and Photos. Many of our services require us to collect images and video and other information from your device’s camera and photos. For example, you won’t be able to Streem with a Pro or upload photos from your camera roll unless we can access your camera or photos.
· Location Information. When you use our services we may collect information about your location. With your consent, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.
· Video. We may record Streem’s between users and Pros in order to collect the video metadata to train our Machine Learning (ML) technology. We do this to learn what the camera is seeing and to make sense of it. For example, we learn about the products being serviced (make, model, etc.), the solution to questions, and more. We do this in order to create a faster, better, and more fun and cost effective experience for the user and Pro. We will never use any of these video’s outside of training without your permission.
· Log Information. We also collect log information when you use our website and app. That information includes, among other things:
o details about how you’ve used our services.
o device information, such as your web browser type and language.
o access times.
o pages viewed.
o IP address.
o identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
o pages you visited before or after navigating to our website.
Information We Collect from Third Parties
We may collect information that other users/Pro’s provide about you when they use our services. We may obtain information from other companies that are owned or operated by us, or any other third-party sources, and combine that with the information we collect through our services. We may also obtain information about you from third parties and use it to provide a customized experience, to offer products or services that might be of interest to you, to supplement or correct information that you have provided us, and generally to improve our service. Streem and Pro’s may collect messages, videos, measurements, comments, reviews, feedback, notes, ideas, know-how, techniques, data or information of any nature whatsoever relating to you, your house, your real or personal property or otherwise, in connection with the services provided by Streem or the services provided by Pro’s.
How We Use Information
What do we do with the information we collect? The short answer is: Provide you with an amazing set of products and services that we relentlessly improve. Here are some of the ways we do that:
· develop, operate, improve, deliver, maintain, and protect our products and services.
· send you communications, including by email. For example, we may use email to respond to support inquiries or to share information about our products, services, and promotional offers that we think may interest you.
· monitor and analyze trends and usage.
· personalize the services by, among other things, suggesting Pro’s/users or profile information, or customizing the content we show you, including ads.
· contextualize your experience by, among other things, tagging your Projects content using your precise location data (if, of course, you’ve consented to us collecting that data) and applying other labels based on the content.
· improve ad targeting and measurement, including through the use of your precise location data (again, if you’ve consented to us collecting that data).
· enhance the safety and security of our products and services.
· verify your identity and prevent fraud or other unauthorized or illegal activity.
· use information we’ve collected from cookies and other technology to enhance the services and your experience with them.
· enforce our Terms of Service and other usage policies.
· To provide the Services;
· To improve the Services (for example, to personalize your experience to make it smoother and more relevant to you, and to improve the content and design of the Properties;
· To process transactions, to provide and improve customer service, and to otherwise manage our customer relationships;
· To connect Users with Pros and other companies that receive or help us meet service requests;
· To connect Pros with Users, to help Pros select with whom they choose to work and to provide Pros with more opportunities to receive service requests that might be of interest to them;
· To provide you with information about products and services from Streem and our partners that may be of interest to you, and to optimize our and our partners’ marketing campaigns;
· To provide you with complementary product and services that may be of interest to you, including discounts and other benefits from our partners;
· To administer contests, promotions or sweepstakes;
· To prevent fraud and abuse, to comply with applicable laws and legal process, to address technical and security issues, to comply with applicable laws and legal process, and to otherwise protect Users, Pros, and our business;
· To develop and deliver our advertising, products and services and analyze their effectiveness; and
· To perform other functions described at the time the information is collected.
We may also store some information locally on your device. For example, we may store information as local cache so that you can open the app and view content faster.
How We Share Information
We may share information about you in the following ways:
We may share your information when you consent or direct Streem to do so. For example, if a User seeks a Pro through the Services, we may provide User information to the Pro and Pro information to the User. The method of consent will be appropriate for the type of personal information involved and the purposes for which it is collected, used or disclosed. Depending on the circumstances, consent may be express (i.e., you specifically agree either verbally, in writing or electronically) or implied.
Please note that, when you submit a request for a video call, products or services, you are requesting to be (and you expressly consent to be) contacted by Streem, companies that receive your service request, and Pros, as the case may be. You consent to be contacted by these parties by video call, telephone, email, mail, text (SMS) messaging, streem messaging, or other reasonable means at any of the residential, cell or fax phone numbers or addresses you provide, even if they are listed on a national "do not call" or “do not contact” list. You agree that these communications may include prerecorded, artificially voiced or autodialed telemarketing messages, and that they may be monitored and recorded for quality assurance and other reasons. You agree that these parties may contact you for the purposes of providing the products or services you have requested, marketing, addressing complaints, billing or other account-related matters, or other purposes reasonably related to the services you have requested. Your consent to receive marketing communications is not required as a condition of purchasing any goods or services.
We contract with other companies to provide services on our behalf. For example, we may use third-party service providers to process payments, host the Properties, provide call center or other customer service, send out information or offers, serve or manage ads, and analyze Services data. Some of these companies collect and store information for us as part of their services, or we may provide them with the elements of your personally identifiable information that they need to deliver their services. These companies are prohibited from using personally identifiable information for any other purpose and will have access only as necessary to perform the applicable services for us.
Some of our Services may be offered in conjunction with a third party. If you access or use our Services through a third party, or you access or use a third party’s services through the Properties, both Streem and the third party may receive information provided by you or collected in connection therewith. For example, If you sign up with Streem through a partner's-promoted or co-branded website or within a Partner's store, Streem and the Partner may share your information with each other.
Other Partner Programs
From time to time, we may partner with third parties to offer discounts, rewards or other programs or promotions. We may disclose the personal information of the participants in the programs to those business partners. For example, if a discount is offered through a link between their website and our website, we may disclose information about our Users that visit their website or their users who visit our website. We will disclose your personal information to those business partners when you consent to that disclosure, including consent implied by your agreement to the applicable program rules.
We may share a Pro’s business name, owner/proprietor name, business contact information and other information with third parties.
· With our affiliates. We may share information with entities within the Streem Inc. family of companies.
· With third parties. We may share your information with the following third parties:
o With service providers, sellers, and partners. We may share information about you with service providers who perform services on our behalf, sellers that provide goods through our services, and business partners that provide services and functionality.
o With third parties for legal reasons. We may share information about you if we reasonably believe that disclosing the information is needed to:
§ comply with any valid legal process, governmental request, or applicable law, rule, or regulation.
§ investigate, remedy, or enforce potential Terms of Service violations.
§ protect the rights, property, and safety of us, our users, or others.
§ detect and resolve any fraud or security concerns.
o With third parties as part of a merger or acquisition. If Streem Inc. gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes.
We may also share with third parties—such as advertisers—aggregated, non-personally identifiable, or de-identified information.
Third-Party Content and Integrations
The services may also contain third-party links and search results, include third-party integrations, or offer a co-branded or third-party-branded service. Through these links, third-party integrations, and co-branded or third-party-branded services, you may be providing information (including personal information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party website or service that you visit or use, including those third parties you interact with through our services.
Analytics and Products Provided by Others
Additionally, some companies may use information collected on our services to deliver targeted product advertisements on behalf of us or other companies, including on third-party websites and apps.
How Long We Keep Your Content
Streem lets you connect with an experienced Pro, in the moment, through a video call. As mentioned above, we keep these video interaction in order to train our product so that it can learn and get better every streem. We will retain these video calls (streems) for up to one year.
Outside of Streem’s, the rest of our services may use content for longer periods of time, which means those services may follow different deletion protocols. So, for example, we retain your project content and receipts a longer than Streem’s, in order to give you access to those records whenever you need them. Or, if you submit content to one of our inherently public features, such as Streem Line (a feed of publically submitted projects) or any other crowd-sourced service, we may retain the content as long as necessary to offer and improve the services.
Finally—and this is important—you should understand that users who see the content you provide can always save it using any number of techniques: screenshots, in-app functionality, or any other image-capture technology. It’s also possible, as with any digital information, that someone might be able to access messages forensically or find them in a device’s temporary storage. Keep in mind that, while our systems are designed to be secure, we cannot promise that deletion will occur within a specific timeframe. And we may need to suspend those deletion practices if we receive valid legal process asking us to preserve content or if we receive reports of abuse or other Terms of Service violations. Finally, we may also retain certain information in backup for a limited period of time or as required by law.
Control over Your Information
We want you to be in control of your information, so we provide you with the following tools.
· Access and Updates. We strive to let you access and update most of the personal information that we have about you. There are limits though to the requests we’ll accommodate. We may reject a request for a number of reasons, including, for example, that the request risks the privacy of other users, requires technical efforts that are disproportionate to the request, is repetitive, or is unlawful. You can access and update most of your basic account information right in the app by visiting the app’s Settings page. If you need to access, update, or delete other personal information that we may have, you can put in a request here. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information. We will try to update and access your information for free, but if it would require a disproportionate effort on our part, we may charge a fee. We will of course disclose the fee before we comply with your request.
· Revoking Permissions. If you change your mind about our ongoing ability to collect information from certain sources that you have already consented to, such as your phonebook or location services, you can simply revoke your consent by changing the settings on your device if your device offers those options. Of course, if you do that, certain services may lose full functionality.
· Account Deletion. While we hope you’ll remain a lifelong Streemer, if for some reason you ever want to delete your account, just go to your Settings in the Streem app and follow the instructions to delete your account. If you ask to delete your account, you will have up to 30 days to restore your account before we delete your information from our servers. During this period, your account will not be visible to other Users or Pros.
· Communicating with other Streemers (Pro’s and Users). It’s also important to us that you stay in control over whom you communicate with. This is why we have given only users the ability to initiate a streem (video call). Once a user has initiated a video call, the Pro will have an opportunity to call that user back, however.
Users Outside the United States
Although we welcome Streemers from all over the world, keep in mind that no matter where you live or where you happen to use our services, your information may be shared within the Streem Inc. family of companies. This means that we may collect your personal information from, transfer it to, and store and process it in the United States and other countries outside of where you live.
Our services are not intended for—and we don’t direct them to—anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 18.