Embedded Files
eBook that has stopped working:
Try the following:
Log out and log back into the app (checking you are using the correct login)
Check your iPad iOS is up to date as this can affect app performance (Settings - General - Software Update)
Turn your iPad off and back on again
Check that you do not have multiple accounts for a publisher, all of your books should be attached to 1 account with your school email address
eBook is not appearing:
Check that you have redeemed the code for that eBook
eBook Code:
To add an eBook you must have the code provided inside the physical copy of your textbook. If you need help adding your book please take a photo of the code on your iPad.
Educate
Book has disappeared
In the app go to “My ebooks” and try changing the categories filter at the top of the screen to “All eBooks” or “Full eBooks”. You should see your redeemed ebook there, ready to download.
If this doesn't work try logging out and logging back in
Book appears as 'Not Owned'
Right-click or tap and hold on the ebook(s) cover in the app and select “Delete ebook data” – don’t worry this won’t remove the ebook from your app account. Then, once deleted, log out of the app and log back in. The ebook(s) will re-download into the device and there should be no issues once they all say “Downloaded” again.
Meanwhile, you can access all your online ebooks by logging in with the same email address and password to www.educateplus.ie
If the above solutions have not fixed the problem contact Educate for support
Educate Contact: support@educate.ie
Educate FAQs: https://educate.ie/faq/#toggle-id-9-closed
Contact the Publisher
If there is a problem with your account or with a book code, we cannot make any changes to your account in school. Please get in touch with the publisher and explain your problem.
Include your name, school name and if required school roll number 60343T
Publisher Contact Information:
Gill - digitalsupport@gill.ie
Edco - support@edcolearning.ie
CJ Fallon - support@cjfallon.ie
Folens - info@folens.ie / support@folenshelp.zendesk.com
Educate - support@educate.ie
Issue with an eBook App
If the app is not working correctly you can still access your books via the publisher's website
Click the link below and sign in with your normal eBook login details
eBook Websites:
Gill - https://www.gillexplore.ie/login
Edco - https://edcolearning.ie/User/Login
CJ Fallon - https://my.cjfallon.ie/login
Folens - https://www.folensonline.ie/
Educate - www.educateplus.ie
If you forget your eBook password please fill out the form below
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