FAQ

How do I book services?

To schedule an in-home lactation consult or other service, please contact Alice Stegmann, RN, BSN, IBCLC directly at info@austincitylactation.com or (269) 312-0384.

How does payment work?

For all self-pay clients (i.e., plan to pay for services themselves), payment is due at the time of service. For your convenience, I accept all major credit/debit cards, HSA, and PayPal.

Do you take insurance?

I am not currently billing insurance directly, but I am partnered with the Lactation Network, who may be able to bill your insurance. Insurance plans Lactation Network may be able to bill include:

  • BCBS PPO

  • Anthem BCBS PPO

  • Cigna PPO

  • United Healthcare PPO

If you are unable to secure a visit through the Lactation Network, payment will be due at time of service. Payment methods accepted are Credit/Debit, HSA, or PayPal. After your visit, you will be provided with a Superbill which can be submitted to your insurance for reimbursement. Insurance reimbursement amounts cannot be guaranteed as insurance company policies vary widely. I encourage you to contact your insurance provider directly to find out what the coverage limitations are for your specific plan.