Protect Yourself from Scams

Unfortunately, as the volume of claimants requesting unemployment benefits has increased during the pandemic, so has the number of scammers trying to take advantage of people. Watch out for scams and be careful about who you share personally identifiable information with, especially your Social Security Number and Claimant ID number. Do not share your password with anyone.


CDLE will never ask for your personal information by text message or social media. We also never send text messages which include links. If you receive a text message claiming to be from CDLE, do not click the link. It is a scam! Be wary of clicking any links (in emails or on social media) that purport to be from CDLE but don’t begin with ColoradoUI.gov or cdle.colorado.gov.

Types of Scams

Phishing

Phishing scams are fraudulent attempts to obtain sensitive information, such as Social Security Numbers, usernames and passwords, credit card numbers, or other personally identifiable information. Oftentimes, phishing scams take the form of emails, text messages, social media messages, or fake websites impersonating a trustworthy entity.

Payment

CDLE does not require or accept any payment for the submission or processing of unemployment claims. If you receive a message that asks you to pay a fee in order to receive unemployment benefits, you should disregard the message without clicking any links. It’s a scam.

Social Media

Scammers occasionally create fake social media accounts which impersonate CDLE and may contact claimants seeking personal information. CDLE will never ask you for any personally identifiable information via social media. Look for a blue or white verified account check mark next to the page or profile name on the social media. Here’s a list of CDLE’s official social media accounts:

Facebook: @ColoradoLabor
https://www.facebook.com/ColoradoLabor

Twitter: @ColoradoLabor
https://twitter.com/ColoradoLabor

Instagram: @coloradolabor
https://www.instagram.com/coloradolabor

How to Identify Potential Scams:

Check the Sender’s Email Address.

Official communication from CDLE will come from an email address ending in state.co.us.
Most come from: cdle_ui@state.co.us

Check for Suspicious URLs.

Pay close attention to the URLs within a hyperlink. Scammers will often change one letter, number, or misspell a word within a URL. When logging into a page that looks like MyUI+, review the address bar in your browser to make sure it shows the genuine address for MyUI+: https://myui.clouduim.cdle.state.co.us/Claimant/Core/Login.ASPX. If you are unsure about any link asking you to log into your account, please disregard the link and instead access your MyUI+ account from the official CDLE website at ColoradoUI.gov.

Consider Unreasonable Requests.

  • Neither CDLE or ID.me will contact you via text message or social media about ID.me identity verifications.

  • Authentic ID.me emails sent by CDLE will ask claimants to complete the ID.me identity verification process either before a specific date or within ten days. If an email tells you that you must verify your identity “within the next 24 or 48 hours,” then the email is a phishing scam.

Check for Typos and Broken Language.

Be suspicious of misspelled words such as labour instead of Labor.

What to do if you think your MyUI+ account may have been compromised:

Change your password.

Log into your MyUI+ account and change your password immediately. Then correct any information which may have been altered, such as your address, phone number, email, and/or payment method.

Monitor your account closely.

Before completing each weekly certification, verify that your address, phone number, email, and payment method are correct and have not been altered.

Report suspicious activity.

If you see any suspicious payment activity, or if your payment method has been changed to a bank account you don’t recognize, please visit the Report Fraud page on our website at ColoradoUI.gov and complete the “Report Unemployment Fraud” form. Under “What type of identity theft are you reporting?” select “My identity was used to file an unemployment claim.” On the next page, select “Yes” under the question that asks if you believe your claim has been compromised. Enter the requested information and submit the form.

You should only submit this form if your payment information has been altered or you see suspicious payment activity on your account.

For more consumer protection information and to report suspicious activity,
please visit www.stopfraudcolorado.gov