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Comprehensive Support for all your SIMS needs
Comprehensive Support for all your SIMS needs
Our service to schools includes training and user support for the SIMS.net and FMS software, technical support for SIMS and related software.
Our service to schools includes training and user support for the SIMS.net and FMS software, technical support for SIMS and related software.
SIMS Training
The SIMS Unit employs staff with wide-ranging knowledge and experience of data handling, administration, financial procedures and teaching/educational issues, and uses its knowledge and experience of the issues surrounding the use of SIMS software to deliver a comprehensive training programme in a realistic and relevant context. It will introduce support for new features in line with software developments. The Service will provide the schools with training materials and guidance for specific processes.
SIMS Software Support
SIMS Software Support
The SIMS Team provides a comprehensive system of support for all aspects of SIMS:
A central telephone helpdesk for all help and advice in the use of SIMS.net software and for the resolution of user issues.
Support using remote access
On-site support for issues that cannot be resolved via any of the above means
Guidance notes and information via Office Online
SIMS Technical Support
SIMS Technical Support
The SIMS Team provides technical support by ensuring schools have access to specialists supporting school administration systems.
The service includes:
Remote Support access
Technical Support Helpline
Technical maintenance and upgrading of SIMS and FMS software including generic and adhoc patches from Capita
A disaster recovery service for the supported software and its related data, subject to the availability of a suitable backup copy
All necessary communication with Capita required to resolve problems
Our service to Secondary Schools comprises training and user support in relation to the areas listed below:
SIMS.net (incorporating STAR, Personnel and SENCO)
Lesson Monitor
Profiles (Reports to Parents)
FMS
System Manager
SIMS.net Reporting
Behaviour and achievement
Statutory returns
FRS (Finance reporting suite - for those schools which have purchased this)
Staff Performance (for those schools which have purchased this)
Teacher app (for those schools which have purchased this)
Support for the remaining suite of SIMS modules is provided in partnership with a third party supplier currently School ICT Services.
Schedule of Services
Our service to Primary Schools comprises training and user support in relation to the areas listed below:
SIMS.net (incorporating STAR, Personnel and SENCO)
Assessment Manager (for End of Key Stage and pupil tracking)
Programme of Study
Dinner Money (for those schools which have purchased this add on)
Profiles (Reports to Parents)
FMS
System Manager
SIMS.net Reporting
SIMS Discover
Attendance
Statutory returns
Behaviour and achievement
SIMS in the classroom
FRS (Finance reporting suite - for those schools which have purchased this)
Staff Performance (for those schools which have purchased this)
Teacher app (for those schools which have purchased this)
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