FAQ - Student iCON

1. How can my child log in to Student iCON?

Student iCON is web-based. Students can use their web browser in their internet- enabled computing or mobile devices to visit mims portal to access Student iCON.

2. Which Operating System or browser to use?

Refer to the following table for the Operating Systems/browsers that are compatible.

3. I am unable to use my mobile device(s) to access Student iCON.

Please refer to the above table in Question 2 to see if your device(s) is/are compatible. 

4. I am able to access Student iCON in school, but not at home. OR I am able to access Student iCON at home but not in school.

Ensure that you log out of your devices when you are not using them.

5. I am unable to update my password. 

When I attempted to change my password, it states “Your new password doesn't meet your organisation's password policy. Try something else, or ask your admin for tips.“

If you encounter other issues, please take a screenshot of the issue and fill up the SVPS ICT Helpdesk e-form. 

7. I am unable to log in and access google classroom using my mobile device(s).

Please refer to the above table in Question 2 to see if your device(s) is/are compatible.

Refer to this guide. 

8. I am unable to log in using gmail.com.

Student iCON for lower primary (P1-P3) is without email function. 

Please refer to Question 1 for the url link to access student iCON using google dashboard.