CPU to Delivery

CPU to Delivery Process

1. Member informs CS of change of fulfillment type from CPU (Customer Pick Up) to Delivery.

2. CS checks the payment method for the order. If the order was placed using Cash on Delivery (COD), CS should inform the customer to place a new order, as the current one will be cancelled.

3. If the order was placed using a non-COD payment method, CS will ask the customer whether they prefer us or themselves to arrange the 3PL (Third-Party Logistics) delivery service.

3.a. If the customer chooses for us to book the 3PL delivery service on their behalf, CS should request the following details: 

I. Active contact number.
II. Delivery address
III. Preferred delivery time

3.b. Once the information has been provided, CS will forward the details to its assigned Store Ops group chat.

3.c. CS obtains the 3PL booking details and communicates them to the customer. (Delivery fees are to paid by the customer)

4. If the customer chooses to book the 3PL service themselves, CS should request the following information:

I. Order number.
II. 3PL Details.
III. Authorization letter and a valid ID.

4.a. Once the information has been provided, CS will forward the details to its assigned Store Ops group chat.

CS Agent Scripts

Dear [Member's Name]

We hope you are doing well. We're sending you this email to inform you about your order [Order Number]

We regret to inform you that we were unable to change the order from pick up to delivery as requested.

We recommend placing a new order with your preferred delivery.

How to Reorder with Delivery:

1. Visit our website or app at https://www.landers.ph/

2. Log in to your account.

3. Select the product/service you wish to reorder.

4. Choose the delivery option during checkout.

5. Complete your purchase.

If you need any assistance with the reordering process or have any other questions, please don’t hesitate to contact our customer service team.

Thank you for your understanding and continued support.

Dear [Customer Name],

Thank you for your order! To ensure a smooth delivery, please choose your preferred option:

Option 1: Book a delivery rider yourself for your order.

Option 2: Have us arrange and book the delivery rider on your behalf.

Please note that all delivery fees will need to be handled by the customer.

Please let us know your preference at your earliest convenience so we can proceed accordingly.

Thank you!

To ensure smooth processing, please provide the following details:

Order Number (ON): [Insert Order Number]

Authorization Letter: Please attach the authorization letter and your Valid ID via Landers email address.

Please let the driver know to locate the pick-up hub at our store upon arrival. Additionally, inform the driver of your order number during pick-up.

To ensure a smooth delivery process, we kindly request the following additional information:

Active contact number:

Delivery Address:

Time of delivery:

Please reply to this email with the requested information so we can proceed with your order delivery.

Please note that we are not liable for the handling of your order once it has already been handed over with the delivery courier booked. Additionally, all delivery fees are the responsibility of the customer.