Changing the time and date of delivery. Usually initiated by the customer.

Roles and Responsibilities:

• CS Support: Responsible for updating the delivery promise on the system and updating the customer regarding the updated timeframe

• OMS: Order Management System. Tool to be used on updating the delivery promise of the

 Requirements:

• Order status is not "handedover" (please see order stages)

• New delivery promise should not be the same date as what the customer initially selected

• New delivery promise should be scheduled on the next (3) three days

Procedure:

• Access OMS and the Order Number

• From the “Detail Information” tab, look for “Delivery Promise” and click on “Update” 

• Select the “Delivery Date” 

• Select the “Minimum Promise” 

• Select the “Maximum Promise” 

• Click on “Update” 

• Enter and submit the comment for reason of change request 

Source