COMMUNICATION SKILLS

🔹 1. Pengertian

Reservation adalah pemesanan tempat atau layanan. Dalam dunia kuliner (restoran, café, hotel), reservasi sering dilakukan melalui telepon.
Materi ini melatih siswa untuk menerima dan mencatat reservasi dengan baik, sopan, dan profesional.

🔹 2. Useful Expressions

a. Opening (Menyapa dan Membuka Percakapan)

• Good morning/afternoon, [Nama Restoran]. How may I help you?
  
  

• Hello, this is [Nama Restoran]. May I help you?
  
  

b. Asking for Reservation Details (Menanyakan Detail Reservasi)

• May I have your name, please?
  
  

• For how many people?
  
  

• When would you like to come?
  
  

• At what time?
  
  

• Do you have any special requests?
  
  

• May I have your phone number?
  
  

c. Confirming Reservation (Mengonfirmasi Reservasi)

• Let me repeat your reservation.
  
  

• You booked a table for [number] people on [day/date] at [time], under the name of [name].
  
  

• Is that correct?
  
  

d. Closing (Menutup Percakapan)

• Thank you for calling. We look forward to seeing you.
  
  

• Your reservation is confirmed. Have a nice day.
  
  

🔹 3. Contoh Dialog

Dialogue 1 – Simple Reservation
Restaurant Staff: Good evening, Dapur Nusantara Restaurant. How may I help you?
Customer: Good evening. I’d like to reserve a table, please.
Staff: Sure. May I have your name, please?
Customer: My name is Rina.
Staff: For how many people, Ms. Rina?
Customer: Four people.
Staff: When would you like to come?
Customer: Tomorrow at 7 p.m.
Staff: Okay, let me confirm. A table for four tomorrow at 7 p.m., under the name of Rina. Is that correct?
Customer: Yes, that’s correct.
Staff: Thank you, Ms. Rina. We look forward to seeing you.

Dialogue 2 – With Special Request
Staff: Good afternoon, Flavors Café. How may I help you?
Customer: Hello, I’d like to make a reservation for dinner.
Staff: Certainly. May I have your name, please?
Customer: My name is Budi.
Staff: How many people, Mr. Budi?
Customer: Two people.
Staff: At what time?
Customer: At 8 p.m. on Saturday.
Staff: Do you have any special requests?
Customer: Yes, could we have a non-smoking area, please?
Staff: Of course. So, a table for two at 8 p.m. on Saturday, under the name of Budi, in the non-smoking area.
Customer: Yes, that’s right.
Staff: Thank you, Mr. Budi. See you on Saturday.

🔹 4. Vocabulary Corner

• Reservation = Reservasi/pemesanan
  
  

• Table for two = Meja untuk dua orang
  
  

• Confirm = Mengonfirmasi
  
  

• Special request = Permintaan khusus
  
  

• Non-smoking area = Area bebas rokok
  
  

• Customer = Pelanggan
  
  

• Staff = Staf/karyawan
  
  

A. Fill in the blanks:

1. Staff: Good morning, Aroma Restaurant. How may I ______ you?
   
   

2. Staff: May I have your ______, please?
   
   

3. Staff: Let me ______ your reservation.
   
   

4. Staff: Thank you for ______.
   
   

B. Role Play Practice (Praktik Berpasangan) tulis nama 2 siswa.

1. Siswa A menjadi restaurant staff, siswa B menjadi customer.
   
   

2. Buat percakapan telepon tentang reservasi dengan detail:
   
   

   • Name
     
     

   • Number of people
     
     

   • Date and time
     
     

   • Special request (opsional)