Chapter 13 Online Supplement:
Information Intermediation and Reference Services
by Johanna Tunon
Embedded Files
Johanna Tunon, MLIS, EdD
Johanna Tunon, MLIS, EdD
Johanna Tunon, MLIS, EdD, is an adjunct instructor at San José State University and serves as a dissertation chair for librarians and instructional designers in Nova Southeastern University’s Ed.D. program. In 2014, she retired as director of Distance and Instructional Library Services at Nova Southeastern University. She has been active in ALA’s Distance and Online Learning Section and the Florida chapter of ACRL, presented at a variety of conferences including ALA, IFLA, AERA, and ACRL, and was awarded the Routledge Distance Learning Librarian in 2012.
Ch. 13 Webcast
Ch. 13 Webcast
Quote from Webcast:
“I would argue that that information intermediators and reference librarians are continuing to perform essential roles for information services in the 21st Century precisely because they have this whole range of tools and resources that help them meet those information needs.”
Types of Online Q&A
Types of Online Q&A
These services have emerged for helping people fulfill their information needs:
Community-based Q&A, such as Yahoo! Answers, allows users to exchange information in a threaded discussion with an asker and one or more answers.
Collaborative Q&A, such as Answers, uses a system of collaboratively edited questions and answers so that community peers can collaboratively refine the phrasing of questions and answers.
Social Q&A services, such as Quora, have e-commerce live chat applications used by members of a personal networking group to ask and answer questions by other members of the same social network.
Expert-based Q&A, such as LibAnswers. LibAnswers offers a hybrid solution with the ability to provide questions and answers or a knowledge database of frequently asked questions in addition to email, a web form, and Twitter integration.
Online Resources
Online Resources
Articles
Suggested Readings
Suggested Readings
Cassell, Kay Ann, and Uma Hiremath, eds. Reference and Information Services: An Introduction, fourth edition, Chicago: Neal-Schuman, 2018.
Klinenberg, Eric. Palaces for the People: How Social Infrastructure Can Help Fight Inequality, Polarization, and the Decline of Civic Life. New York: Crown, 2018.
Whitlatch, Jo Bell, and Beth S. Woodard. Competency-Based Career Planning for Reference and User Services Professionals. Chicago: ALA Editions, 2020.
Wong, Melissa A., and Linda C. Smith, eds. Reference and Information Services: An Introduction, 6th Edition. Santa Barbara, CA: Libraries Unlimited, 2020.
Zobel, Diane, and Laureen Reiter, eds. Envisioning the Future of Reference: Trends, Reflections, and Innovations. Santa Barbara, CA: Libraries Unlimited, 2020.
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