Chapter 22 Instructor Supplement:
Change Management

Chapter 22 Learning Objectives

After completing this chapter, readers should have a better understanding of:

• the definition of change, change management, and the different types of people who engage with the change management process;

• the skills and competencies needed throughout the change management process; and

• the application of change management skills in information environments.

Chapter 22 Instructor PowerPoint

Downloadable PowerPoint presentation and PowerPoint notes for course instruction. These files are only accessible to instructors who have adopted Information Services Today: An Introduction (3rd ed) for their course. To request access, please click on the images below or email Sandy Hirsh.

Chapter 22 Discussion Questions

The following questions are included in the textbook.

1. Think of a time you experienced organizational change in an organization you worked for (library-related or not). Who were the early adopters of the change? How did their behavior influence the effectiveness of that change? What types of skills, competencies, or behaviors did these early adopters demonstrate that helped influence the success of that change?

2. What framing opportunities have gone unnoticed in information organizations? How should leaders better frame the messages they want staff to hear?

Additional questions proposed by the author but not included in the textbook.

1. Think of a time you experienced organizational change in an organization you worked for (library-related or not). Who were the early adopters of the change? How did their behavior influence the effectiveness of that change? What types of skills, competencies, or behaviors did these early adopters demonstrate that helped influence the success of that change?

2. What framing opportunities have gone unnoticed in information organizations? How should leaders better frame the messages they want staff to hear?

Handouts

The following documents are formatted to share with students as handouts.

Related Chapters

The following chapters are referenced in Chapter 22 and may assist in expanding your classroom instruction and discussions.

• Chapter 3: The Transformative Information Landscape

• Chapter 23: Community Resilience

• Chapter 24: Managing Budgets

• Chapter 26: The Design Thinking Process

• Chapter 29: Data Management, Analysis, and Visualization

• Chapter 31: Advocacy

• Chapter 40: Leadership Skills for Today’s Global Information Landscape