Chapter 12 Instructor Supplement:
Virtual Resources and Services

Chapter 12 Learning Objectives

After completing this chapter, readers should have a better understanding of:

• how information organizations are offering virtual services to their patrons of all ages today;

• current and emerging technologies that can be utilized in order to offer virtual information services;

• key issues and strategies in managing resources in the digital information environment; and

• the various roles of the information organization in the digital services environment and the essential skills and competencies they will need.

Chapter 12 Instructor PowerPoint

Downloadable PowerPoint presentation and PowerPoint notes for course instruction. These files are only accessible to instructors who have adopted Information Services Today: An Introduction (3rd ed) for their course. To request access, please click on the images below or email Sandy Hirsh.

Chapter 12 Discussion Questions

The following questions are included in the textbook.

1. What are some of the unique challenges posed by virtual services, programs, and collections?

2. What types of services and events would be best suited as hybrid programs, offering both a live and virtual component?

Handouts

The following documents are formatted to share with students as handouts:

Related Chapters

The following chapters are referenced in Chapter 12 and may assist in expanding your classroom instruction and discussions.

• Chapter 8: Literacy and Media Centers: School Libraries

• Chapter 13: Information Intermediation and Reference Services

• Chapter 17: Accessing Information Anywhere and Anytime: Access Services

• Chapter 20: Creation Culture and Makerspaces

• Chapter 22: Change Management

• Chapter 27: Managing Collections

• Chapter 30: Communication, Marketing, and Outreach Services

• Chapter 35: Information Licensing

• Chapter 36: Open Access

• Chapter 37: Information Privacy and Cybersecurity