Resume

CentralSquare Technologies

Product Owner 2018 - Present

I am a product owner assigned to a software development team at CentralSquare Technologies (formerly Superion / SunGard Public Sector). I work with a dedicated group of developers, quality assurance analysts, business analysts, technical writers and others, all focused on delivering public safety solutions which benefit more than half of the citizens of the USA.

  • Manage multiple development teams.
  • Control a software development backlog.
  • Design product backlog items.
  • Determine best practices.
  • Research industry standards.
  • Supply development teams with work.
  • Function as a technical resource for other departments.


Business Analyst 2016 - 2018

I led a Scrum/Agile software development team. I was responsible for researching best practices, coordinating with other teams, assigning specific tasks to members of my team and verifying work items met established acceptance criteria so they could be included in scheduled software releases.

  • Managed a software development team.
  • Consulted with senior management to ensure agreement on system principles.
  • Researched best practices and industry standards.
  • Assigned tasks to team members.
  • Verified items met established acceptance criteria for inclusion in scheduled software
  • releases.
  • Interfaced with customers.


Product Support Specialist 2013 - 2016

I worked directly with customers to provide support for software, which included telephone and remote sessions.

  • Provided technical and functional support to customers.
  • Ensured that appropriate changes were made to resolve customers' problems.
  • Delivered updated software packages to customer systems.
  • Offered best-practice guidelines for public safety customers.
  • Trained and supervised new hires.


Rowan County Sheriff's Office

Deputy Sheriff 2006 - 2013

I served as a patrol officer in a rural environment, tasked with investigating crimes, responding to calls for service, serving legal process and maintaining positive community relations. In addition, I served as a field training officer, responsible for training new employees and ensuring they were proficient to function as law enforcement officers.

  • Performed patrol functions in a rural environment.
  • Investigated criminal offenses.
  • Served criminal and civil processes.
  • Maintained positive community relations.
  • Functioned as social media liaison.
  • Trained new officers.


Salisbury Police Department

Police Officer 2003 - 2006

I served as a patrol officer in an urban environment, tasked with investigating crimes, responding to calls for service, serving legal process and maintaining positive community relations. I was partnered with a Belgian Malinois named Baks. We were certified in human tracking and apprehension, article and area searches, handler protection, and narcotic detection.

  • Performed patrol functions in an urban environment.
  • Investigated criminal offenses.
  • Served criminal and civil processes.
  • Maintained positive community relations.
  • Utilized a police K9.