Your local 411

Welcome to Your local 411’s new blog! We are a recently created company (started February 2017), making introductory sales calls to sign up businesses like yours in our online directory. We have a small, enthusiastic sales team that is dedicated to assisting you in placing an ad with us to help increase your business’ online presence.

Why list with an online directory you ask? Listing your business with Your local 411 is a quick and simple way to gain exposure for your business. The more exposure your business and its website and social media have, the more likely it is that potential consumers will see and visit it. As a small business, like us, you probably have limited room in your budget for more marketing and advertising. We are big enough to get the job done but still small enough to give you stellar customer service. Yourlocal411 is inexpensive to join, provides incredible personalized service, and and we can offer a lot of exposure for a low price.

Your local 411

We can help you build your business’ brand by providing things like your company name, address, any photos you might want to accompany your listing, a link to a website or email address, and links to any social media your business may have. There is also the option to link to any videos you’d like your customers to see and we can provide you with a small yet attractive review of your company.

"Your local 411" understands just how important good customer service is. We are constantly trying to improve our ability to provide good customer service to you our customers. Here are a few tips you can use to provide better customer service to your clients. 

Here are a few customer service tips for identifying ways to better serve customers:

1. Strengthen your customer service skills
First, it’s important to make sure that your customer service team has the right skills for your managing customers’ needs. No amount of CRM software can compensate for shortcomings in this area. But what skills should you be looking for in a customer service rep?

Empathy, patience and consistency. Some customers will be irate. Others will be full of questions. And others will just be chatty. You must know how to handle all of them and provide the same level of service every time.
Adaptability. Every customer is different, and some may even seem to change week-to-week. You should be able to handle surprises, sense the customer’s mood and adapt accordingly. This also includes a willingness to learn– providing good customer service is a continuous learning process.
Clear communication. Ensure you convey to customers exactly what you mean. We don’t want your customer to think he’s getting 50% off when he’s actually getting 50% more product. Use authentically positive language, stay cheerful no matter what and never end a conversation without confirming the customer is satisfied.
Work ethic. Customers appreciate a rep who will see their problem through to its resolution. At the same time, you must have good time management skills and not spend too much time handling one customer while others are waiting. Stay focused on your goals to achieve the right balance.
Knowledge. Ultimately your customers rely on you for their knowledge of your product. Stay informed enough to respond to most inquiries and know where to turn if the questions become too detailed or technical for you to answer. But don’t be afraid to say “I don’t know” either. Customers will appreciate the honesty and your efforts to find the right answer.
Thick skin. The customer’s always right… right? The ability to swallow one’s pride and accept blame or negative feedback is crucial. Whether your team works directly with customers or looking for feedback on social media, they’ve got to keep the customer’s happiness in mind. Customer Service is defiantly a fine art. We are working each and every week striving to be better to serve you our customer.

 Thank you, 

The customer service team at "Your local 411"

Still have questions? Did you receive an invoice and would like to discuss it? Please call our customer service team at 1-866-411-7178 or and we will be more than happy to answer any inquiries you may have. They are whole heartedly committed to providing you with the best customer service. We welcome any and all feedback and look forward to growing our relationship with you in the future.

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