Project Objectives

The objectives of the You're Welcome Acute Services Pilot are: 
  • To learn about the process of introducing the You’re Welcome quality criteria in acute trusts, including the views of young people, parents and carers, clinicians, managers, commissioners and others.
  • To develop a tailored You’re Welcome self-assessment toolkit for use in acute services
  • To evaluate the impact, including:
    • patient/family/staff satisfaction
    • process measures such as DNA rates, unplanned admissions, and concordance with management plans
    • improved health outcomes.service improvements

Overview of YW Criteria

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