Teaching

TEACHING

For students under and post graduate (Master & MBA program) and executive education:
  • Globalization and Innovation in Services : International Expansion, Product Design, and Sourcing Strategies (french: Internationalisation et innovation dans les services)
  • Service management: Innovation, Operations, and Customer Experience (french: Management des Services : Innovation, Operations, et expérience client)
  • Innovation, Globalization and Responsibility (french: Innovation, Globalisation et responsabilité)
  • Innovation Process Management 
  • Business Model Service Innovation

PEDAGOGICAL DIRECTOR

  • Supply Chain Management – Master degree for Executive Manager.
  • Management Strategy Innovation & Service – Certificate for Executive Manager. (partnership with Singapore Management University)
  • Service Management – Certificate for Executive Manager
  • Innovation Marketing & Management – Certificate for Executive Manager
  • Business Model – Provoquer Innover Transformer – Certificate for Executive Manager in partnership with Ecole Centrale Paris
  • Imagination Week – Seminar (creativity & imagination), for 600 students at ESSEC Business School
  • Design Thinking as a way to reshape your innovation strategy – Certificate for Executive Manager

 CASE PUBLICATION

  • Narayana Hrudayalaya Group of Hospitals (Bangalore, India): Marketing and innovation services in healthcare, forthcoming 2014
  • Responsible-Innovation in Practice: How to Implement Responsibility Across an Organization? (co-author with D. Carthy), Revue Innovation et Société, sept. 2013
  • Service Management: leveraging client relationship to reinvent the organization (co-author with L. Abrate), Revue Innovation et Société, June 2013
  • Service Innovation in Direct Banking: Leveraging the Customer Experience¸ (co-author with M.O’Keeffe), Revue Innovation & Société, may 12
  • Histories, Issues and Strategies of Internationalization of French companies¸ Revue Innovation & Société, nov. 11
  • Strategic Analysis of the Globalization of Facebook Social Network¸ Revue Innovation & Société, may 11
  • Club Mediterranée: Upscale strategy through innovation and quality of service. Case study published in print & multimedia version on ECCH (ref.310-181-1) et CCMP, sept. 2010
LECTURING, CONSULTING REFERENCES

Adisseo, Alcatel-Lucent, Auchan, Banque Populaire, Biogaran, Busher-Vaslin, Caisse d'Epargne, Cap Gémini, Club Innovation Finance, Ccs, Clarins, Euro-DisneyLand, France Telecom Orange, Eurovet, Gan , Gdf-Suez, Ghmf, Groupama, Impulse partners, Incdtp (Bucharest), Inéo, Institut Français du Pétrole, Lafarge, La Poste, Lcl, , Maaf, Match, MCI, Nufarm, Orpéa, So Bacco, Reed, Renault, Sodexo, Snceel, Spie, Teba (Bucharest), Vignerons Indépendants, Service innovation & Business model Generation with the author Yves Pigneur, (Singapore).