Do your covers block the overflow hole?
     No they do not, so the water flow is not restricted at all.

What size hole do they fit?
      They are made to fit standard 22mm - 23mm ( 7/8" ) circular overflow holes.

Can they be removed for cleaning?
      Yes they can because they simply push in to place, though they are usually regarded as a 'Fit and Forget' item.
      Cleaning is best done with a little gentle washing up liquid or soap on a soft cloth and then rinse with water.

What if my overflow hole is bigger than 23mm (7/8") ?
       A few of our more DIY minded customers have used our Paris covers when their overflow hole is a bit larger
       than standard and then used a little silicone sealer to hold it in place. 
       The rear part of the Paris  cover is 30mm (1 1/8") in diameter. We clearly can't guarantee it would work in every case, 
       but a good few of our customers have said it worked for them.

What if my overflow hole is smaller than 22mm (7/8") ?
       A few of our more DIY minded customers have used our Paris covers when their overflow hole is a bit smaller
       than standard. 
      They have then removed the white flexible spring grip from the back and used a little silicone sealer to hold the 
       cover in place. 
       The internal part of the rear of the Paris is 19mm (3/4") in diameter. We clearly can't guarantee it would work in 
       every case, but a good few of our customers have said it worked for them.

What will it cost to deliver to my Country?

       Delivery charges are included in the quoted price.
       For larger orders or if you have any questions please e-mail trovehouse.contact@gmail.com

Can I pay securely with my Debit/Credit card?
      Yes you can, all payments you make to this site are processed by PayPal Secure Online Payments

Can I get a discount on a larger order?
      Yes you can, see our special offers page or e-mail us with your requirements and we will get back to you
      with our best price. We can even e-mail a personal invoice to you with an exact amount 'buy now' link for your convenience.

Do I need a Paypal account?
      No you don't you can pay using your debit/credit card just as you would in any store, Paypal will handle the transaction securely
      whether you have an account with them or not.





Returns
We are human and do make the odd mistake (sometimes very odd!) If things haven’t turned out as well as you would have hoped, please e-mail us so that we can resolve any problem you might be having. 



Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email trovehouse.contact@gmail.com to request a refund, we will assign you a returns number and provide you with a return address.

We advise you to obtain proof of posting by posting at the post office.


2. Include in your package a signed note stating the reason for your return and the original packing slip. 

Restocking Fee

All items returned due to a ‘change of mind’ are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your item is in like new condition, you may exchange your item for a different item, if this has been arranged with us by email. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 


Payment Policy

Accepted Methods of Payment

Credit card/ Debit card ( via Paypal )

 

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.


Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class Royal Mail will not have tracking numbers. 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 



Privacy Policy


This Privacy Policy governs the manner in which Trove House (Worldwide) collects, uses, maintains and discloses information collected from users (each, a "User") of the trovehouse.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Trove House (Worldwide).

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Trove House (Worldwide) may collect and use Users personal information for the following purposes:

  • - To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • - To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • - To improve our Site
    We may use feedback you provide to improve our products and services.
  • - To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Changes to this privacy policy

Trove House (Worldwide) has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

trovehouse.contact@gmail.com

This document was last updated on January 12, 2017