Problems with Triquest

Triquest Management Services Issues

Failure to release the 2015 Annual Audit in a timely manner.
Failure to file POAMC as required by Law.
Failure to release 2016 Annual Audit in a timely manner. See The 2016 Audit
Failure to keep Board meeting minutes from April to August 2016.
Failure to post Board meeting minutes timely from March to May 2017.
Failure to keep the website updated.

 
Failure to release 2015 Annual Audit in a timely manner
    Now, you have to keep it in mind and remember. It took three written attempts to get the 2015 Annual Audit. It was not turned over until late October. And, that preliminary Annual Audit had been done by April 1st, 2015. Further, a demand letter had it to be hand-delivered to Triquest Management Services, because Triquest Management Services or the "Board" had failed to file the Property Owners Association Management Certificate (POAMC) in a timely manner as required by law.
  • August 15, 2016 - 1st email request with no reply
  • October 7, 2016 - 2nd email request with no reply
  • October 14, 2016 - Hand delivered a demand letter for the Annual Audit 
1st request by email
From
: Luis C 
Date: Mon, Aug 15, 2016 at 10:09 PM
Subject: Annual Audit
To: manager@westwoodth.com

Hi, 
I saw annual audit for 2015 was paid on April's balance sheet. Please forward that document.
Thanks,
Luis Chen

2nd request by email
From: Luis C 
Date: Fri, Oct 7, 2016 at 10:30 AM
Subject: 2015 Annual Audit at Westwood Village HOA
To: Triquest Manager <manager@triquestmgmt.com>

Hi, Triquest,
I'm legally entitled to the 2015 Annual Audit
Please furnish the audit at this time.  
Thank you and have a nice day.
Luis Chen

3rd request by delivery
Finally, a demand letter had to be hand delivered to Triquest management offices by Mr. Chen. The letter in PDF format is below see RequestLettertoTriquestFor2015AnnualAudit.PDF.

What is wrong with Triquest. Cartoon of an animate bouncing Question mark. A SMIL/SVG Animation.

Failure to file POAMC as required by Law
    This is pretty simple, the law gives the association 30 days to record a new Property Owners Association Management Certificate (POAMC) every time there is a change to any information contained in the current POAMC on file at the County Recorder.  Of course, a change in management company counts.

    The management certificate was signed on April 1st, 2016, when Triquest Management Services 
took over management of the Association. But, for some unknown reason, it was not filed with the County Recorder until mid-December 2016. This is unacceptable and unprofessional behavior. The POAMC is below as POAMC 2016 Triquest.PDF

    Note: Triquest has moved it office at 9950 Westpark Dr Suite to dfferent suite. Thus changing Triquest mailing address,yet the POMAC has not been updated as of 10/13/2017.

Sec. 209.004. MANAGEMENT CERTIFICATES. (a) A property owners' association shall record in each county in which any portion of the residential subdivision is located a management certificate, signed and acknowledged by an officer or the managing agent of the association, stating:

(1) the name of the subdivision;

(2) the name of the association;

(3) the recording data for the subdivision;

(4) the recording data for the declaration;

(5) the name and mailing address of the association;

(6) the name and mailing address of the person managing the association or the association's designated representative; and

(7) other information the association considers appropriate.

(a-1) The county clerk of each county in which a management certificate is filed as required by this section shall record the management certificate in the real property records of the county and index the document as a "Property Owners' Association Management Certificate."

(b) The property owners' association shall record an amended management certificate not later than the 30th day after the date the association has notice of a change in any information in the recorded certificate required by Subsection (a).

Failure to release 2016 Annual Audit in a timely manner
    Of course, the primary responsibility of making sure the annual audit is performed on time belongs to the members of the "Board" of directors and to the treasurer. And, their ability to perform their function under the governing documents is another issue which we shall address later. But in this section, we wish to discuss Triquest Management Services handling of the situation concerning the Annual Audit.

    The first issue is when an email request sent on April 3rd, 2017 for the Annual Audit, the response received was short and quite frankly rude. After that initial email, there was no follow-up occurred. Until two demand letters were sent, one under the governing documents and another one under Texas Property Code 209.

    In response to the demand letter, Triquest Management Services or the "Board" sent what we consider a demeaning letter to Mr. Chen; instead of apologizing for the delay in making the annual audit available. In fact only an audit for the last 8 months of 2016 has been made available as of 10/16/2017.
    Why won't the "Board" make available a complete Annual Audit for 2016.
Failure to post Board meeting minutes timely from March to May 2017
        Just a bunch of excuses as to why they could not posted the meeting minutes to the website or send them by e-mail. Finally a demand letter had it to be sent to Triquest Management Services. Nothing but delay after delay. Until they finally posted the meeting minutes on 7/18/2017.
 Coming soon - Failure to provide election numbers (The Count) for 2016       
After repeat request Triquest Management Services is still withholding election numbers from 2015 Annual Meeting. What are they hiding?
Failure to keep the website updated
        
Texas state law reads: "Sec. 207.006. ONLINE SUBDIVISION INFORMATION REQUIRED. A property owners' association shall make dedicatory instruments relating to the association or subdivision and filed in the county deed records available on a website if the association has, or a management company on behalf of the association maintains, a publicly accessible website." 

        Okay! Not really going to go into a lot of details on this one. Besides not posting the "Board" meeting minutes and the financials in a timely manner, Triquest Management Services has failed to provide all of the governing documents as required by state law. We have actually placed most of the relevant governing documents here on this website, due to their failure. Triquest Management Services has not placed the Articles of Incorporation, the CC&Rs, and the bylaws of Westwood Village Townhomes on the website they maintain. Is the "Board" directing Triquest Management Services not to maintain the website in a timely manner?

        Come on, Triquest Management get it together! Hint, Triquest Management Services. All of these documents are available from the Harris County Clerk's Office.


 
  Notice: Triquest Management Services LLC, located at 9950 Westpark Dr Suite 420, Houston, TX 77063 owned/operated by Gloriela Pomare is referred to as Triquest Management Services on this site.   
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Luis C,
Jul 17, 2017, 8:37 AM
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Tap M,
Jul 11, 2017, 7:24 PM
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Luis C,
Jul 17, 2017, 8:37 AM
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Luis C,
Jul 18, 2017, 1:00 AM
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