(Please do e-mail/ask for customized-contents of the module)  Workplace (Gemba) teams as well as Cross-Functional-Team/s (CFT) practise problem-specific Kaizen improvement activity in Small-Groups to achieve Total-Quality-Control (TQC). This team improvement activity is also called as Quality-Circle Activity. Participants undertake structured problem solving by using simple as well as advanced Quality-tools. What will the Team learn?: A-B-C of Team-based Problem-solving Theory - What is a Problem? - An opportunity to improve – self, - workplace, and - company - Common sense techniques to achieve business and team goals/results - Seven-step Kaizen on a typical team Problem Logical steps undertaken during the Small-Group-Activity (SGA) are as follows. For Various Posters such as above: Click here to see Table of Contents. Click here to see Actual Resolution of the poster YOU will GET. The 7-steps in PDCA cycle of Problem-Solving: PLAN: Step-1: Define a problem or a goal to create an innovative utility-value (e.g. Reduce a particular Cost component or a Loss from the 16-Losses of TPM from P-level to say Q-level) Step-2: Observe gaps in the current situation with reference to the goal (This is done after the first-aid solution is put in place) Step-3: Analyse and find root-causes of the gaps Step-4: Plan countermeasures to prevent occurrence and recurrence of causes DO: Step-5: Implement countermeasures CHECK: Step-6: Study effect of the countermeasures ACT: Step-7a: Standardize so that favorable effects are sustained Step-7b: Rotate the above steps: 1/ until favorable effects are achieved in case of unfavorable effects, 2/ to attain higher levels in case of favorable effects, 3/ to take a new improvement goal Our 2-2-2-2 timeline concept for Customer Complaint Resolution adopted by Cummins!
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