Small-Group-Activity (SGA) for TQC

(Please do e-mail/ask for customized-contents of the module)

Workplace (Gemba) teams as well as Cross-Functional-Team/s (CFT) practise problem-specific Kaizen improvement activity in Small-Groups to achieve Total-Quality-Control (TQC). 

This team improvement activity is also called as Quality-Circle Activity. Participants undertake structured problem solving by using simple as well as advanced Quality-tools.

What will the Team learn?

A-B-C of Team-based Problem-solving Theory 

- What is a Problem? - An opportunity to improve – self, - workplace, and - company 
- Common sense techniques to achieve business and team goals/results 
- Gemba Kaizen on a typical individual or a team Problem 
- Seven-step Kaizen on a typical team Problem

Logical steps undertaken during the Small-Group-Activity (SGA) are as follows.

For Various Posters such as aboveClick here to see Table of Contents. 
 Click here to see Actual Resolution of the poster YOU will GET.
The 7-steps in PDCA cycle of Problem-Solving:


Step-1: Define a problem or a goal to create an innovative utility-value 

(e.g. Reduce a particular Cost component or a Loss from the 16-Losses of TPM from P-level to say Q-level)

Step-2: Observe gaps in the current situation with reference to the goal (This is done after the first-aid solution is put in place)

Step-3: Analyse and find root-causes of the gaps

Step-4: Plan countermeasures to prevent occurrence and recurrence of causes


Step-5: Implement countermeasures


Step-6: Study effect of the countermeasures 


Step-7a: Standardize so that favorable effects are sustained 

Step-7b: Rotate the above steps: 

1/ until favorable effects are achieved in case of unfavorable effects, 

2/ to attain higher levels in case of favorable effects, 

3/ to take a new improvement goal

Our 2-2-2-2 timeline concept for Customer Complaint Resolution adopted by Cummins!

S Talawadekar,
May 24, 2013, 3:10 AM