Satisfaction Guarantee

I only ship to the continental US, Canada and Alaska. All shipping is through UPS Ground unless you request otherwise.


Satisfaction Guarantee
All woodcarving at Wood Carving by Terry Ltd is done by hand so no two carvings will be exactly alike. Also, when you see a picture of a woodcarving, the carving looks different than the picture no matter how good the picture is. Therefore, if you are not satisfied with a woodcarving that you order from the Wood Carving by Terry Ltd website, you can send it back for a full refund. The satisfaction guarantee on commissioned work is slightly different because the carving that you design for me to carve is so personalized. However, I will work with you until you are happy with the carving.

 

Returns for Canes and Hiking Sticks
Since wood has inherent weaknesses that may not be apparent, all Wood Carving by Terry Ltd canes and hiking sticks are guaranteed for one year. If a cane or hiking stick breaks during normal use because of a defect in workmanship or material, Wood Carving by Terry Ltd will repair it or replace it free of charge.