Youth Information UK

Bath and North East Somerset

Off The Record - free and confidential information and advice services 
for young people aged 12-25 living in Bath and North East Somerset. 
There are 3 based offices in Bath, Midsomer Norton and Keynsham. 
Off The Record provides a freephone service as well as being open for 
drop-in. They also run a specialist Advocacy and After-care Project, a 
Young Carers' Project and a Young Parents' Project.

address: Open House Centre, Manvers Street, Bath, BA1 1JW. 
telephone: 01225 312481 
helpline: 0800 389 5551 
minicom: 01225 330555 
address: 113a High Street, Midsomer Norton, Radstock, BA3 2DA. 
telephone: 01761 414100 
helpline: 0800 389 5551 
address: Milward House, 1 Bristol Road, Keynsham, BS31 2BA. 
telephone: 0117 986 0691 
helpline: 0800 389 5551 

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Birmingham

Information Shop for Young People 
address: Birmingham Central Library, 
Chamberlain Square, Birmingham, B3 3HQ. 
telephone: 0121 303 4441 
minicom: 0121 303 3768 

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Blackburn

Information Shop for Young People 
address: 7 Feilden Street, Blackburn, BB2 1LQ. 
telephone: 01254 661100 
fax: 01254 661100 

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Bradford

Information Shop for Young People 
address: 12 Broadway, Bradford, BD1 1JF. 
telephone: 01274 752431/2 
fax: 01274 752429 

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Bristol

Baggator - a voluntary organisation working with young people in 
Lawrence Hill Ward, Bristol. Currently running a weekly club night 
at Felix Road Adventure Playground in Easton, programmes of activities 
during the school holidays, camps and residentials.
address: The Pickle Factory, 13 All 
Hallows Road, Easton, Bristol BS5 0HH. 
telephone/fax: 0117 955 7733

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Cambridgeshire

Information Shop for Young People 
address: Broad Leas Centre, Broad Leas, St Ives, 
Cambridgeshire, PE27 5QB. 
telephone: 01480 386011 

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Cheshire

Chester Hub, Cheshire County Council - services for young people. 
address: 17 Cuppin Street, Chester, CH1 2BN. 
telephone: 01244 602812
Information Shop for Young People 
address: 28 Hightown, Crewe, Cheshire, CW1 3BS. 
telephone: 01270 587543 
Youth Federation - for Cheshire, Halton, Warrington and Wirral 
co-ordinates various youth arts events throughout the year. 
address: 17 Castle Street, Chester, CH1 2DS. 
telephone: 01244 325867 

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County Durham

Durham Children and Young People's Council - DCYPC is a youth led 
organisation open to young people across County Durham. The Council 
works to help young people understand their rights as defined by the 
UNCRC. DCYPC strives to help each young person grow in confidence, 
become more independent, able to make decisions 
and influence change around them.

address: Crossgate Centre, Alexandria Crescent, Durham, DH1 4HF. 
telephone: 0191 384 9745 
NEPACS (North East Prison After Care Society) - NEPACS is funded by 
The Diana, Princess of Wales Memorial Fund offering help, advice, 
information and support to young people (12 to 18) with a key family 
member in the prison system. 
address: Visitors Centre, 22 Old Elvet, Durham, DH1 3HW. 
telephone: 0191 370 9436

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Croydon

Drop-in Youth Information & Counselling Service 
address: 132 Church Street, Croydon, CR0 1RF. 
telephone: 020 8680 0404 
INSIGHTsupport for young people 
40-41 Monarch Parade, London Road, Mitcham, CR4 3HA, 
(Children, Schools & Families Department) London Borough of Merton

OPENING TIMES for Information, Advice and Support are Monday to 

Friday 12 to 3 pm and Saturdays 12 to 2 pm. The AfterNoon Club runs 

Monday to Friday 3 to 6 pm and Saturdays 2 to 4 pm

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Cumbria

Youth Station - an information shop that provides resources and 
referrals services for young people of Cumbria and the outer rural 
communities of North Allerdale. 
address: 16 High Street, Wigton, Cumbria, CA7 9NJ. 
telephone: 01697 344200 

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Derby

SPACE - offers information and advice to young people living in and
 around Derby. Connexions services can also be accessed here.
address: 12 The Spot, Osmaston Road, Derby, DE1 2JA. 
telephone: 01332 364445
Youth Information Shop 
address: 14 West Street, Swadlincote, Derby, Derbyshire, DE11 9DG. 
telephone: 01283 217666 

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East Sussex

Information Shop for Young People 
address: Hastings & Bexhill Area Youth Service, 31 Cambridge Road, 
Hastings, East Sussex, TN34 1DJ. 
telephone: 01424 447033 

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Essex

Eaststreet - Information Shop for Young People 
Eaststreet has information on anything from education, employment, 
relationships, housing, grants, benefits, health, sport, leisure + travel and
 more. They offer a large range of leaflets, reference books, computer 
databases and an internet facility. If we do not have info you need, then
 they can help you find out who has!
address: 20 East Street, Barking, Essex, IG11 8EU. 
telephone: 020 8270 4646 
Information Shop for Young People 
address: 10 Headley Close, High Street, Romford, Essex, RM1 1AH. 
telephone: 01708 768512 
minicom: 01708 738506 


Open Door - an information and advice service for young people living in

 the Thurrock area. Services offered include: Professional counselling 

service, welfare benefits advice, Housing advice clinic, Legal surgery 

every 2nd and 4th Thursday, Young Peoples Health advice clinic 

(sexual health), Young People who are Looked After Advocacy project,

 Network Substance Misuse Project and Deposit Guarantee Scheme 

(housing). They also operate a Mobile Information Project.

Thurrock Open Door has been awarded the CLS Quality Mark, 
General Help with Casework. 
address: 24-28 Orsett Road, Grays, Thurrock, Essex, RM17 5EB. 
telephone: 01375 413740
minicom: 01375 396038 
opening hours: Drop in open Mon and Fri 11am-4.30pm, 
Tue, Wed and Thu 11am-5.30pm. 

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Gateshead

Gateshead Borough Youth Organisation Council is for young people
living in the North East of England. It aims to keep you in touch with all
you need to know about living, studying, working and enjoying leisure 
time in the region. 
address: Gateshead Youth Council, 12 Gladstone Terrace, 
Gateshead, Tyne and Wear, NE8 4DY. 
telephone: 0191 490 1900 

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Gloucesthershire

The C.A.N.D.I Project - based in the Forest of Dean, operates a a Young
People's Information Shop, offering Information, Advice & Support,
Mediation for Young People 11 - 25.

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Greater Manchester

Let's Get Serious - a Health Action Zone Innovations Fund Project set up
to address health inequalities and to modernise services. Let's get serious
is located in the Manchester, Trafford and Salford Health Action Zone. 
address: 1 Lund Street, Old Trafford, Manchester, M16 9EJ. 
telephone: 0161 868 3480 

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Kent

Information Shop for Young People 
address: Upbury Manor Site, Marlborough Road, 
Gillingham, Kent, ME7 5HS. 
telephone: 01634 850531 
helpline: 0500 991 999 
fax: 01634 576826 

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Kingston Upon Hull

The Warren Centre offers information, advice and counselling to young 
people living in and around Kingston upon Hull.
address: 47 - 49 Queens Dock Avenue, Kingston upon Hull, HU1 3DR
telephone: 01482 218115

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Lancashire

What Now? Infocentres are located across Lancashire in the following
locations. Visit the website: http://www.whatnow.co.uk/ 
address: Unit 73, The Concourse, Skelmersdale, Lancashire, WN8 6HD. 
telephone: 01695 737190 
address: 14 St Davids Road South, St Annes, Lancashire, FY8 1TB. 
telephone: 01253 728399 
address: 11 Finsley Gate, Burnley, Lancashire, BB11 2HA. 
telephone: 01706 879194 
address: 40/42 Victoria Street, Morecambe, Lancashire, LA4 4AL. 
telephone: 01524 831978 
fax: 01524 389184 
opening hours: Young Person's Clinic open Thursday 4pm-6pm
address: 2-4 Knowsley Road, Ormskirk, Lancashire, L39 4RB. 
telephone: 01695 583030 
address: District Youth and Community Office, 278a Whitegate Drive,
Blackpool, Lancashire, FY3 9JW. 
telephone: 01253 696841
address: 55 Union Street, Chorley, Lancashire, PR7 1EB. 
telephone: 01257 266177 
opening hours: Wise Up Clinic Monday 3pm-9pm
address: Leyland Youth & Community Centre, West Paddock, 
Leyland, Lancashire, PR25 1HR. 
telephone: 01772 621077 

address: 3 Abbey Street, Accrington, Lancashire, BB5 1EN. 
telephone: 01254 385050 
fax: 01254 384291 
Couselling appointments are available on Wednesday and Thursday.
Call to make an appointment.
opening hours: Step-in Clinic: Mon, Wed, Fri 3.15-5.30pm.
Solicitor: Friday 3.15-5.30pm
address: 14 King Street, Bacup, Lancashire, OL13 0AH. 
telephone: 01706 879194 
opening hours: Step-in Clinic Monday 3.30-5.30pm

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Leicestershire

An anti-bullying, peer mentoring project offering training for young 

people both at a regional and national level. They are currently running

two projects:

  • One for people at school who are being bullied or are coming to
  •  terms with the fact that they are the bullies and
  • one project for young people aged 13-19 who are not in mainstream
  •  education and have no real way of accessing a support mechanism.
Diversity Works, The Learning Exchange, Wygston's House, Applegate,
Leicester LE1 5LD
Tel: 0116 2229977

The Jitty - information and news for young people in Leicestershire.

Youth Voice - a youth led organisation based in Leicester and our 

commitment is to 'encourage young people to empower themselves'.

YOUTH VOICE LIMITED, 1st Floor, Block D, Wellington House,
29 Albion Street, Leicester LE1 6GD
Telephone : 0116 223 9177 Fax : 0116 223 8519

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Lincolnshire

Talk 2 T.A.L.K. (Advicelincs) - provides wide-ranging advice to the
general public of Lincolnshire on welfare benefits, money advice and
 many other topics (e.g. housing, employment and consumer issues to
 name but a few). All advice is strictly confidential. 
address: 4-6 Bear Lane, Pinchbeck, Spalding, Lincolnshire, PE11 3XA. 
telephone: 01775 766023 
helpline: 08080 423 8423 
fax: 01775 712316 
opening hours: The Youth helpline is available weekdays 
10.00am - 4.00pm. They also provide a 24 hour Call Back Service. 
Talk 2 TALK FreePhone Youth Service: 080 8049 6884

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London

Burgess Hill Youth Information Shop - provides a wide range of 
information including details of groups and activities, features on things
 to do and places to go everyday of the week plus information on Music,
 Arts, Community Projects, Sports, Youth Groups, Health, Careers and
 Club Guides. 
address: 18 Church Road, Burgess Hill, West Sussex, RH15 9AE. 
telephone: 01444 238207 
Choice - Opportunities for young Londoners
Choice is an online searchable directory of courses for 14-19 year old
Londoners. It provides impartial advice to young people, their parents
and advisors on all the options available in schools, colleges and work
places across the capital.
Information Shop for Young People 
address: Greenwich Detached Youth Project, Kings Park Road, 
131 Eltham Palace Road, London, SE9 5LX. 
telephone: 020 8319 2112
Partnership for Young London is London's strategic regional youth work
 unit and our members include the 33 local authority youth services, 
five Connexions Partnerships and a range of voluntary youth
organisations in London. We focus on youth work, youth
services and the 14 to 19 agenda.
address: c/o Corporation of London, PO BOX 270, Guildhall,
London EC2P 2EJ
telephone: 020 7332 3599
Young Livin' - is a help and advice website for young people aged 11-21
providing information and direct access to a young person's advisor.
This project has been developed by Children & Family Services Division
of Kingston's Social Services and local young people as part of a drive to
make local services more accessible. 
Youth A.I.D Lewisham - provides various services and information for
young people living in the local area. Amongst other activities they offer
training for young unemployed people as well as providing access to
Camp America. 
address: 17 Brownhill Road, Catford, London, SE6 2HG. 
telephone: 020 8697 7435 

London - East

Hackney Voluntary Action - The volunteer bureau for Hackney has a
Millennium Volunteers department where young people aged 16 to 24
can find out about volunteering in Hackney and get awards for sustained
volunteering. There are vacancies in everything from
art therapy to administration.

address: 92 Dalston Lane, London, E8 1NG. 
telephone: 020 7241 4443 

London Borough of Westminster

Urban Info is a Westminster based youth portal for young people 
providing information and advice on health, relationships, learning,
rights, life and culture and links to other relevant websites.

Greenwich

Greenwich Young People's Council - Youth Shout is a website for young
people designed by young people. The purpose of the site is to explore
issues, opinions, talent and music. Once you have logged on you can
view a variety of stories, pictures, videos and music created by you! 
You can comment and share your ideas and contact others using their
contact details. So, log on, browse and get involved.

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Middlesex

Brentford Youth Advice & Information Shop 
Information Shops provide advice and referral to
appropriate local services.

address: The Yard, 112 The High Street, Brentford, Middlesex, TW8 8AT. 
telephone: 020 8560 4583

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Milton Keynes

Youth Information Service - provides advice and information for young
 people living in the Milton Keynes area. 
address: Saxon Court, 502 Avebury Boulevard, Central Milton Keynes, Buckinghamshire, MK9 3HS. 
telephone: 01908 604700 
fax: 01908 253671 
YouthWeb - a website designed by young people in Leicestershire about
the issues affecting their lives. The site aims to campaign for change; 
raise public awareness; express young people's views; and entertain! 
The site includes information about drug use, going out, respecting each
other and gaining independence.

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Norfolk

Askcab Norfolk - ASKCAB is aimed at 13-15 year olds and provides
information and advice on a wide range of subjects including housing,
benefits, employment, health and money advice. Resources are also 
available for teachers and youth workers and Personal Advisers. 
You can contact Askcab for confidential advice using the email service.

address: 14 The Bridewell, Norwich Road, Wymondham,
Norfolk, NR18 0NS. 
telephone: 01953 713616

Mancroft Advice Project - a free information, advice and counselling

service for young people aged eleven to twenty-five years old. Based in

the centre of Norwich, it offers a wide range of services including advice

on housing, benefits and advocacy, a children and young peoples rights

worker, a young fathers worker, free pregnancy testing, free condoms, 

and a Connexions drop in also. Counselling is by appointment.

address: The Risebrow Centre, Chantry Road,
Norwich, Norfolk, NR2 1RF. 
telephone: 01603 766994 

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Northern Ireland

Northern Ireland Youth Forum - The N.I Youth Forum was set up in 
1980 to raise young adult's awareness of important issues in Northern
Ireland and to take action on them.

address: 24a Ann Street, Wilson's Court, Belfast, Northern Ireland,
BT1 4EF ,Northern Ireland. 
telephone: 028 9033 1990 
opening hours: Monday, Wednesday & Friday 2pm-6pm
Tuesday & Thursday 2pm-10pm

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Nottingham

Information Shop for Young People 
address: Mansfield Library, Westgate, Mansfield, 
Nottinghamshire, NG18 1NH. 
telephone: 01623 657077
Retford County Contact - Nottinghamshire County Council's One Stop
Shop provides FREEadvice and information on all council services 
including; Social Services, Welfare Rights, Youth Information, Disability
Information, Trading Standards, Employment Opportunities, Schools /
Free school meals/ Courses/ Adult Education, Student Support, Traffic
and Travel Information and Highway Maintenance.

address: 17b The Square, Retford, Nottinghamshire, DN22 6DB. 
telephone: 01777 713800 
fax: 01777 713810 

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Plymouth

YP MiX One Stop Shop for fun, advice, information, news and views - 

for the young people of Plymouth, run by the young people of Plymouth.

website: http://www.ypmix.co.uk/

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Reading

No5 Youth Counselling & Information - established in Reading Town 

Centre since 1970 providing free and confidential counselling and 

information to Young people aged 11 - 19 year old.

address: 2 - 4 Sackville Street, Reading, Berkshire RG1 1NT
Counselling tel: 0118 901 5668
Information tel: 0118 901 5652

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Southampton

No Limits – young people’s free and confidential information, advice and

counselling service in Southampton with 3 drop-in centres:-

  • No Limits 24a Bernard Street, Southampton, SO14 3AY. (023) 
  • 8022 4224
  • No Limits, 278 Shirley Road, Shirley, Southampton, SO15 3HL. 
  • (023) 8051 1051
  • No Limits, 406-408 Portsmouth Road, Sholing, Southampton, 
  • SO19 9AY. (023) 8043 5000

Young people can drop-in, phone, email or write – no appointment 

necessary, all are welcome.

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Surrey

Harry's Youth Centre & Information Point 
address: Surrey County Council Youth Service, 181-183 
Station Road East, Oxted, Surrey, RH8 0QE. 
telephone: 01883 717753
Information Shop for Young People 
address: Surrey Youth Service, Mulberry Youth Centre, Junction Road,
Dorking, Surrey, RH4 3HD. 
telephone: 01306 887974

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Tameside

Information Shop for Young People 
address: 14 Market Avenue, Ashton-under-Lyne, Tameside, OL6 6AL. 
telephone: 0161 308 3388 
minicom: 0161 339 4567 
fax: 0161 339 9300 

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West Sussex

The Information Shop for Young People 
18 Church Road, Burgess Hill, West Sussex, RH15 9AE 
telephone: 01444 243922 (Drop-in 1 - 5 p.m. weekdays) 
Chichester Information Shop 
address: The Fernleigh Centre, 40 North Street, Chichister, PO19 ILX.
telephone: 01243 839093
Information Shop for Young People 
address: 16 East Street, Horsham, West Sussex, RH12 1HL. 
telephone: 01403 270345
Information Shop for Young People 
address: 20 High Street, Shoreham by the Sea, West Sussex, BN43 5DA. 
telephone: 01273 452462 
fax: 01273 452 462

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Worthing

Information Shop for Young People 
address: 24 Marine Place, Worthing, West Sussex, BN11 3DN. 
telephone: 01903 210315 
fax: 01903 210315 

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Yorkshire - North

Information for Families and Youth. 

The Online Service Directory for North Yorkshire.

Website: http://www3.northyorks.gov.uk/iffy/

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Yorkshire - South

The BARN - a local drug and alcohol service based in Barnsley, South 
Yorkshire. The BARN offers information and advice around drug or 
alcohol issues for young people under 18, their parents or carers and
other professionals. The BARN can offer counselling, information and
advice, ear acupuncture, advocacy, as well as support for parents and 
offers various drug information leaflets. The outreach worker also visits
local schools and youth clubs to inform young people about The BARN
and holds drop-in sessions in various community settings.

address: 2nd Floor, 22 Mayday Green, Barnsley, 
South Yorkshire, S70 1RD. 
telephone: 01226 280532 
fax: 01226 280532 

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Youth Information websites and services

Muslim Youth Helpline is a free, confidential counselling and
befriending service for young Muslims in need. MYH is run by young
people trained in basic Islamic counselling skills. Both male and female
volunteers respond to inquiries. The Helpline provides support for
Muslim youth under the age of 25 years by telephone and e-mail. 
They also offer face-to-face peer-counselling sessions and operate a
befriending service across Greater London.

address: 4th Floor, Barkat House, 116-118
Finchley Road, London, NW3 5HT. 
telephone: 0870 774 3518 
helpline: 0808 808 2008 
fax: 0870 774 3519 
email: info@myh.org.uk 
opening hours: Mon-Thurs 6pm-9pm, Friday 6pm-midnight and 
Sat/Sun midday-midnight 
Helpline email: help@myh.org.uk

Jonny Longlife - A young person's information website. Sections include

 general health and safety, from substance use to online safety.

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