As with any technology, problems can arise. In the vast majority of cases, problems that you experience with your Activboard can be solved on-site in minutes. The purpose of this troubleshooting site is to connect you to solutions for common troubleshooting problems. We hope this limits downtime and frustration. The topics covered here are solutions that can get your board back up and running quickly. Click on one of the attachments at the bottom of this page. Below is a list and description of each troubleshooting resource.
Start the troubleshooting process by:
1. Check all computer connections at both ends (USB, VGA, Ethernet).
2. Update software (Open software click Help > Check for updates . . .).
3. Update driver (See information sheet on Updating Software below or Promethean Planet).
4. Ask the Educational Technology Specialist (ETS at elementary schools only), High School IT Directors, Activboard Site Trainer (some schools) or another knowledgeable user at your site for assistance.
5. Check basic troubleshooting guides below.
Activboard Help Quick Reference: Need help? This guide describes the troubleshooting process and where to go to get help. Print this out and post it next to your Activboard for quick reference.
Connecting Your Activboard: Need to untangle all of the cords and cables connecting your Activboard, computer, projector, internet, DVD/VCR and stereo? This guide makes sense of all of the connections to help you troubleshoot or set up your classroom for the fist time.
Calibrating Your Activboard: Learn how to align the virtual and physical points.
Activboard Maintenance Information: Learn what you can do to keep your Activboard, computer and projector working as good as new!
Troubleshooting - Computers: Having a problem with your Activboard? Most of the time it is a computer problem. This guide will takes you through the most common computer problems and simple solutions to solve the majority of issues that arise.
Troubleshooting - Projectors: Having a problem with your projector? Keep it clean and maintained and you will avoid major problems. This guide covers a couple of tips to keep your projector running.
Updating Software: Once of the first steps in the troubleshooting process is to update the computer and software. This guide takes you through the steps and helps you download the driver to tune up your system. No more skipping, spiking pens or freezing boards!
Loading Software: If you do not have the software loaded, this information sheet takes you through the steps to get you going!
If the information provided here does not help to solve your problem, click here to be connected to more help.