PLEASE EMAIL US FOR ALL CUSTOMER SERVICE INQUIRIES! WE DO NOT ANSWER
THE PHONE BECAUSE WE NEED EVERYTHING DOCUMENTED THROUGH EMAIL!
Thick Ass Glass LLC
411 Caredean Drive, Suite A, Horsham, PA 19044
Google Site: https://sites.google.com/site/waterpipeshub/
Google Folder: https://goo.gl/xTHFXT
SHIPPING & RETURNS
Processing an order generally takes 1-2 days, shipping time is generally 3-7 business days. Please allow up to 10 business days for shipping.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
You may return most new, unused items within 7 days of delivery for a full refund.
All Returns must be sent back in Original Boxing/Packaging.
WE DO NOT ACCEPT RETURNS FOR USED PRODUCTS.
Used products that are returned will be disposed of and no refund will be administered. If the refund is not due to a faulty, damaged or otherwise broken product, then you will be required to pay the return shipping fee.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).