Bad Customer Service at Hotel



Go to http://mariavocationaltraining.blogspot.com/to see how to use these files and find more vocational tasks for your students in the are of customer care, business and more.
Once in the blog, go to LABELS/ COMPLAINTS/ and look for more complaint materials 

č
badmanagerinahotel.mp4
Download
This is the video   10119k v. 3 23 Nov 2011 08:56 María Zabala Peña
Ċ BadServiceatahotelstudentshandout.pdf
View Download
This is the handout for the students. You can photocopy it or project it on the whiteboard   94k v. 5 23 Nov 2011 08:57 María Zabala Peña
Ċ BadServiceatahotelteachershandout.pdf
View Download
This is the handout for the teacher. It contains suggested answers   155k v. 5 23 Nov 2011 08:57 María Zabala Peña
Comments