Vermilion Online Utility Payment

The City of Vermilion utility customers now have the option of paying their utility bills with a credit card over the Internet. Additionally, customers may select to have their utility bills emailed to them as opposed to having them mailed to their address. Getting started is easy, just click on the online utility payment link. You will need your utility account number and previous utility bill amount to get set up.

The City accepts MasterCard, Visa and 
Discover transactions.

The City’s online option allows customers to view their current utility bill, payment history, and usage history with a click of the mouse. We are pleased to provide this service to our customers.

Privacy & Security

Your online payments are secure!  You can make utility payments at our website with confidence.  We have partnered with Authorize.Net, a leading payment gateway, to offer safe and secure credit card transactions for our customers.  The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks.  The company adheres to strict industry standards for payment processing. For additional information regarding the privacy of your sensitive cardholder data, please contact our office.

Refund Policy

Payments made via the website are final and are not reversible.  Please use caution when entering online payments.  Payments returned to our office for non-sufficient funds are subject to at $35 fee and can result in immediate disconnections of service.

Questions

Please contact the Vermilion Utilities Billing Department at (440) 204-2420 if you have any questions.

Automatic Bill Pay Through Deduction

The City of Vermilion now offers customers the option of paying their utility bill electronically. Funds are transferred from the customer's checking account directly to the City to pay for all services that are on the City's utility bill.

FAQ

How do I sign up for electronic payments?

Simply complete the authorization form and return it to the City along with a voided check. This will help ensure that your transactions are appropriately posted. Allow 2-3 months for processing and withdrawals to start. Continue to pay your bill via other methods of payment until a message appears on your bill showing the withdrawal of electronic payment.

When are the bills paid?

Payments are deducted on the due date of your billing statement each month.

How does it work?

The City of Vermilion's bank will instruct your bank to deduct the entire amount of your utility bill from your checking account. Your bank will deduct your payment amount and forward the payment electronically to the City of Vermilion's bank.

How can I be sure that the bill was actually paid?

The payments will be shown on your monthly statement from your financial institution.

Will I receive a notice of payment due from the City of Vermilion each month?

Yes. The City will continue to mail your utility bills to you as usual. However, in the message box on the bill it will clearly state that your account has been set up to have payments made electronically.

If I don't have a check or receipt, how can I prove I have paid my bill?

Your monthly statement from your financial institution will include information on the payments that you have made, including the name of the payee, the amount of the payment, and the date it was paid.

What if the amount of the payment notice from the bank is incorrect or I want to dispute my bill?

If you have questions or concerns regarding your bill or the amount due, you should contact the Vermilion Utilities Billing Department at (440) 204-2420.

What if I no longer want to pay my bill by electronic payment?

You must notify the Vermilion Utilities Department 30 days in advance in writing that you want to stop paying your bills electronically.