Faulty vvt-i oil line on all 3.5L V6 (2GR-FE) engines manufactured prior to April 2008 [Model Year 2005 to 2009 Toyota & Lexus vehicles] which results in rapid oil loss leading to severe engine damage.

Note: This site is not applicable to a SECOND and similar oil cooler line failure on the same engines equipped with Trailer Tow Package (model years 2007 to 2011 Highlander, Lexus RX, Venza, Sienna).
For information about that issue see:

Specifically post #4 which provides the official Toyota Document which describes the problem as a "seep" but the problem is far more serious.
 
 
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For a full explanation of this vvt-i oil line issue that can cause massive oil leaks and major engine damage, please scroll down to the September 2011 update.

Warning #1: Do not make a used car purchase any of the affected vehicles unless you can confirm the applicable "recall" service has been performed (before any engine damage occurred) ... or if you do purchase such a vehicle, have the oil line issue addressed immediately.

Warning #2: Many people never received a recall notice (many others ignored them) and these oil line failures continue to occur.  For example see this discussion and video posted April 9, 2014:

http://www.toyotanation.com/forum/104-5th-6th-generation-2002-2006-2007-2011/756890-2008-v6-2gr-fe-camry-vvt-i-oil-supply-hose-failure.html

                   LATEST UPDATE AUGUST 2012 - OIL LINE HOSES FAIL AFTER LSC 90K "RECALL" SERVICE IS PURPORTED TO HAVE BEEN PERFORMED BY DEALER 

Failure #1 (as of Feb 2012): LSC 90K Replacement oil line on RAV4 fails after 16,652 miles/20 months resulting in engine damage.  Dealer service department initially refuses to honor the March 2013 date specified in the "recall" and charges for replacement of oil line and ancillary engine damage.  Subsequent appeal resulted in Toyota covering all repairs.

Facts as follows:

The owner has a properly maintained 2006 Rav4 V6 with a "placed in service date" of July 25, 2006.   On April 13, 2010 at 31,719 miles, she takes the Rav4 into Arlington Toyota, Palatine, Illinois (a Chicago suburb) for routine service including oil change and for the LSC 90K "recall replacement" of the defective oil line.  According to the documents given to her at the time, the oil line was replaced with the correct parts called for in the LSC 90K recall instrucitons called for in the TSB instructions given to all Toyota dealers.

She continues to take the car into Arlinton Toyota for normal 5K oil change maintenance at 36,361, 41,379, and 46,453 miles.  On Christmas eve 2011 [just 2.5 months and 2,000 miles since her last dealer oil change], the rubber oil hose ruptures and she discovers a pool of oil under her vehicle and no oil registers on the dipstick.  The Rav4 is then towed to Arlington Toyota.  On December 27 she is presented with a $700 bill to re-do the failed recall, replace the oil soaked serpentine belt, replace the timing chain cover and a $150 tow charge.  The owner disputes the bill but dealer tells her the recall only entitles her to one only ONE replacement oil hose and gives her no relief so owner goes ahead and pays the bill.  Within minutes of leaving the dealership, a loud noise is heard coming from the engine - obviously caused by the car running out of oil when the vvt-i recall replacement oil line ruptured on Christmas eve.  Owner has the car towed back to the dealer where they tell her it will cost $1,200 just to tear down the engine to assess damages and that any engine damage won't be covered under warranty since the car is over five years old. Owner appeals to Toyota national office customer service and receives no help.  

Looking for some sort of relief, the owner sent a letter to the President and general manager of Arlington Toyota. The text of the letter is in footnote [C] at the bottom of this discussion.  Within about an hour after the letter was sent by email, the president of the dealership emailed the owner back with a response indicating the oil line failure would be thoroughly investigated and that a case for out of warranty repair had been established with Toyota Motor Sales, Inc. Shortly thereafter, she got an email telling her to bring the car in and they would work with Toyota on her behalf.  The vehicle was towed back in on January 18.

Good news update as of February 8, 2012: Toyota picked up the tab for all repairs which essentially amounted to a new engine. Parts replaced included new short block, cam assemblies, gear assemblies, & water pump. Arlington is also throwing in some brake work as a goodwill gesture.  In the end, both Arlington and Toyota did the right thing.   

Failure #2 - LSC 90K Replacement oil line fails on 2008 Camry after 14 months (reported on edmunds.com)

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  • What is this discussion about? Toyota Camry, Oil, Sedan

    Defective oil hose by jennanc07 Nov 28, 2011 (6:29 am)

    "This thread is started as an informational thread only. I had the external oil hose that has been identified by Toyota as a recall (however, I am not sure if it was an 'official' recall, as I never received notification beforehand) replaced in Sept 2010, on my 2008 Camry . On Thanksgiving day, 2011, my car started making a weird clicking noise. Long story short, the 'replaced' oil hose had blown and my car ended up with no oil in it, other than enough oil to make the engine turn. I took it back the following day, spent 4 hours in there having them replace it, giving it another oil change (in which I was only halfway into from my last oil change) and they also had to detail the engine and undercarriage for the 'displaced' oil that got all over the car. So, just keep an eye on this hose, because apparently, the replacement hoses can also be defective." 

    In response to my request for more information:

  •  Was your second oil line on your Camry replaced free? [paul3637] by jennanc07

    Jan 12, 2012 (8:58 am)

    Replying to: paul3637 (Jan 11, 2012 10:27 am)
    Yes, my second oil line was replaced at NO charge from the dealer. I cannot be sure if this is the 'same' oil line previously replaced, as they replaced this one at no charge and didn't really answer my question when I asked 'if this was the same oil line that was previously replaced on the warranty replacement' .........  My car was at 67-68K mile range when this happened. All service has been done at same dealership since it was bought used from them.
    Failure #3 (Feb 2012): LSC 90K Replacement oil line fails on 2008 Highlander in less than 20 months and 18,000 miles

    See this "hot off the press" item posted last night (sunday night-February 5, 2012):

     http://www.toyotanation.com/forum/122-2nd-generation-2008/404158-warning-2008-highlander-oil-leak.html

    Warning! 2008 highlander oil leak

    Holy cow, I have some major oil leak on my 2008 Limited highlander this morning! On our way back from church, I noticed a "low engine pressure" message pop up for a couple of seconds and then it went away. When we reached our driveway, I saw a big puddle of oil where the vehicle was parked at the previous night, underneath the engine on the right side (left side if you are in front facing the vehicle). I immediately stopped the engine and looked underneath the hood and lo and behold, the right side of the engine is soaked with oil. I know the leak is not coming from the oil pan as there is oil even on the underside of the hood. I added about 1 quart of oil and started the engine to see where the leak is coming from and there is a steady stream of oil (not just dripping) coming from the right side of the engine. Turned off the engine, went online to do research and saw this post:

    2GR-FEV6 LSC 90K (recall) oil line fails-Dealer won't cover damages-WARNING !!

    Will contact Toyota first thing tomorrow morning.

    PS - I've religiously brought the vehicle to Toyota dealerships for oil change every 5k miles, up to 36k. Had the 40k done at Firestone and have been doing the oil change myself at 45k and 50k. Mileage is currently at 54k. Had the oil hose replacement done in June 2010.
    Update February 8, 2012:  Fortunately, the Highlander owner took pictures of the oil line before the car was towed to the dealer.  It clearly did not have the replacement part called for by LSC 90K as that part has a prominent yellow stripe on it which identifies is as the correct part.  The dealer told him they had replaced it with the wrong part when they performed the LSC 90K hose replacement.  This is VERY doubtful due to the speed at which the supposedly new hose deteriorated.  Chances are they simply did not perform the service.  If you have had your LSC 90K rubber oil line service performed at a dealer, you should confirm it was done with the right part.  You do not have to take off your engine cover ..... just go to the passenger side of the engine towards the firewall and look down and your oil line should show a yellow stipe that will look something like this:
     
     
    or
     
     
    Failure #4 (May 20, 2012): 2007 RX350 Oil line fails 14 months after "Recall Service" performed and 5,000 miles past powertrain warranty.
    See:
    posts #100 & 102,  Will update as events transpire. 
    *************************

    In cases #1 and #2 above, although It is not known with 100% certainty, it appears that these LSC 90K oil line failures were due to: (1) improper installation (wrong part) on the first LSC 90K service, or (2) the dealer not even performing the service (most likely).  It is unlikely the new hoses are failing faster than the "defective" hoses they replaced since even the initial hose put in the 2005 Avalon which was improved in late 2005 never failed this fast.  The LSC 90K replacement part was designed for 1.6 million vehicles and it it unlikely Toyota would design a hose that could rupture in 16,700 miles and/or 14 to 20 months to replace a hose that could fail any time between 20,000 to 100,000 miles if at all. 

    So - Warning to anyone with 2GR-FE V6 engines manufactured prior to April 2008 where the recall has been performed: Your "new" hose may be subject to failure or the dealer may not have even performed the service so the original hose is still on there meaning you existing hose is subject to failure.   It looks like many of the 1 million + people that are driving vehicles where that had the LSC 90K service done may be driving vehicles that are "ticking timebombs." If other dealers follow the policy of Arlington Toyota when they were first confronted, once your powertrain warranty has expired by either the passage of time or by the mileage limit and it has been more than one year since the LSC 90K oil line replacement was done, then repairs that occur as a result - which can easily run into the thousands of dollars - will not be covered.

    What you can do if your affected vehicle has had the LSC 90K recall service done and is approaching or has past the applicable dates of warranty expiration:

    (1) Make certain your vvt-i oil line replacement was done correctly with the rubber hose with the yellow stripe noted above in "failure #3" OR (usually only in the case of Lexus) the designation KK20 OIL ACM FKM. 
     
    Whereas most Toyotas used the Yellow stripe,
    Lexus owners may have different markings:
    "Checked my mother's 2008 ES 350 today (build date 11/07), Made in Japan. She has the "old rubber design". On the side of the rubber it says in yellow letters: AT OIL ACM. It's the same piece of s@#% as the rubber that was replaced on my 2007 RX 350 last week. The new, "improved" rubber should have the following designation on its side: KK20 OIL>ACM FKM. Toyota better start sending the campaign letters very soon before more people start getting the line raptures. Below I am posting a picture of the "bad" rubber, taken from another forum. This is what you want to have replaced with an "improved" design!!!!!!!!You can even see in the picture how the "old" rubber is starting to get soft, and it's visible how the metal clamp is squeezing the mushy, deteriorating rubber. I definitely would not want to drive any car with rubber ready to explode any minute. I think "AT" designation stands for automatic transmission, and Toyota simply put wrong rubber hose, designed to carry automatic transmission fluid, in the wrong place!?!?!?!?!?!? "
     
    As it stands now, therefore, there are NO cases where there is documented proof that a properly installed CORRECT part [with either the yellow stipe or the designation KK20 OIL ACM FKM] has failed.

    (2) If you plan to keep your vehicle beyond April 2013 and the drivetrrain warranty period ..... or you just want peace of mind ... either go back to your dealer and request that the dealer either:

    (a) replace the "band aid" rubber hose fix called for in the LSC 90K with the same all metal oil line that Toyota installed on all 2GR-FE V6 engines mamufactured beginning in 2008 even if you have to pay some reasonable charge. There are many threads in many Toyota forums on this (as well as the aforementioned website). Many people have already used the metal oil line replacement despite an assortment of lame excuses by dealers stating that the metal version would not fit their car OR the all metal line would void their warranty  The correct parts are  15772-31030 pipe, 90430-16016 gasket, 90430-16017(2) gasket.  If the dealer refuses, go to a qualified independent mechanic who has done it before.

    or

    (b) that the dealer put in writing that the LSC 90K replacement hose is guaranteed until at least March 2013 ... or longer.

     

    *****************

    Note: If your replacement oil line fails and the oil line has not yet been fixed, please take pictures as in Example #3 above to confirm that it was not the LSC 90K "yellow stripe" hose that failed and respond to toyotadriver2009@live.com . and/or post your story to the applicable Toyota or Lexus forum if you happen to be a member.  

    *****************************

    Oh, and oil lines are still failing in cases where owners of affected vehicles never received a recall notice.  Too many to list here for now but for example see

    http://www.toyotanation.com/forum/122-2nd-generation-2008/316167-2gr-fe-engine-oil-line-failure-14.html post #206 dated December 20, 2011

    Let me tell you about my experience with Toyota regarding this design defect with this hose. My trouble started on a family trip late one evening on a trip to eastern washington from the Seattle area. We notice our vehicle was shooting a lot of smoke out the back of the car. We pulled off the side of I90 and I discovered a large pool of oil underneath the vehicle, we limped to the next exit and I jacked the car to see if I could discover the problem, no luck oil was everywhere. We eventually towed the vehicle back into the nearest town of North Bend to see if anyone there could assist with repairs. Cost approximately $100.00, then I had to contact another tow company to bring another vehicle to me so that my wife could continue on with the trip. I went home with the vehicle and discovered with a browser search this problem. No letter from Toyota!!, I then contacted my local dealers service department who verified the vehicle did indeed have this defect. Towed to the dealership on a Saturday morning for $60.00, because the car was still on the tow rig. Meanwhile this tow bill is now totaling $240.00. My car was delayed getting fixed because they had to pull the intake manifold to clean out the oil, and when I picked the vehicle up after repairs they gave me the number to Customer Care in CA to explain how I could be payed for my towing. Long story short Toyota USA has only reimbursed $60.00 of my $240.00 tow bill, because the last tow to the dealership was for that amount. This started in August, I was told today after elevating to a district service manager that they will offer me service credit for $180.00, but I have to pay for service first then get reimbursed by the same people who won't reimburse for my other costs. Toyota and Toyota USA are not living up to their responsibilities on this design defect. I am the original owner of this vehicle and never have seen any letter from Toyota regarding this design defect. Shame on Toyota
     
    And this darn problem just won't go away ... especially for unsuspecting owners of used vehicles:
     
    Worst rip off without engine damage to date ($1,500 for a $300 repair Lexus of Canada):
     
     
    (posts #50 & #57)
    bought a used 2007 Lexus ES350 at end of December 2011. Only after 1 1/2 month, low engine pressure light came on after work. Car was towed back to used car dealership and took them many hours of work to find out the problem - VVTI oil hose leaks. The bill was $1,500. I only find out about the recall after googling research. Took it back to Lexus and they said they will only reimburse $260 for the hose replacement job. They would not even pay for engine shampoo. Lexus said I should have taken the car to Lexus. But how would I know the leak is related to a recall! How did you get Toyota to reimburse you 95%? Any letter from Toyota admitting their fault? I am planning to write to Lexus Canada again. Some confirmation that Toyota USA had reimbursed similar case would help.  
     
    Update as of 2 March 2012 - Lexus Canada refused to reimburse other than $256 for the replacement of the rubber hose. Regretably, I will have take it up legally. They said whatever Lexus USA has done has no binding on Lexus Canada. Let's see what the Judge said.
     
    April 6, 2012:
      
     Dumped all the oil out

    So my wife and I were heading toward a romantic getaway that we have been planning for a couple of months, and just as our journey began my 07 Camry started smoking. I didn't have any idiot lights glowing and my temp gauge was normal so I didn't have a clue as to what the problem could be. I stopped at the very next exit off of the express way to investigate and I found that all of the oil had escaped from the crank case. I immediately called the dealership that I purchased the car from because I've only owned it since February, I got an extended warranty, and I was only a couple of miles from their location. I had to arrange my own towing to the dealership. The service manager told me that they would be able to look at my car this afternoon. Unfortunately they were not able to get me into a rent a car, and the only rental place nearby closed 12 minutes before we got there. I ended up calling my mother to bring my wifes car so we could continue on our trip. I called the dealership just a few moments ago only to find out that the guy that looks at that kind of work wasn't in today and might not be in until Monday. I asked the service manager what I was supposed to do about transportation for work Monday and he didn't have an answer for me. The real unfortunate thing is I won't be back in town until after all of the rental places are closed tomorrow. What a bunch of bs.
    ***********
    And folks, expect more hoses to continue failing where out of total incompetence the dealer is grossly negligent and does not follow the LSC 90K procedure like this one here:
     

    See post #1 where both dealer and Toyota customer service blatantly lie:

    well just bought a 2008 Avalon with 40k miles. It is a certified pre-owned and has 100k warranty. Well door lock not working so setting up having it repaired my wife asked them about the vvt line and they said they took care of all TSB's when they had it before our purchase. I looked it looks like original rubber line. Asked the service manager and He said they checked it and did not change cause it was not leaking. When asked about the all metal line he got irate and said that he can only replace with rubber line and only if it is leaking. Called Toyota corp. and they got even more pissy about it and said they will not replace unless bad and only with original part. He said the internet is a bad place to be looking for problems and it stirs up too much trouble. Well I just orderred the metal line and gaskets for $27 shipped and will replace this myself before it blows apart ruins my engine and I have to rely on this wonderfull custumer relations dept.

     

      UPDATE AS OF SEPTEMBER, 2011 

    The primary purpose of this site was to force Toyota to do a recall of the 1.6 million Toyota and Lexus vehicles affected by a poorly designed oil line "assembly" that was causing unexpected engine damage or failure.  The body of this site has not been edited since March 2010 once Toyota issued the hoped for recalls, albeit with many flaws.  If you are here in this site and think you have an issue with the defective oil line, here is a summary of where it stands now: 

    Problem: defective design of the VVT-i oil line is a rubber hose which routes a high pressure flow of hot engine oil outside the engine block.  The rubber deteriorates over time and miles and can unexpectedly break or rupture causing engine oil to rapidly drain from the engine. This can happen anywhere from about 20,000 to over 100,000 miles and can lead to very expensive repairs. Most owners report getting no warning from the from the oil or check engine lights before they realize they have a problem.

    Vehicles affected: Any 2005 - 2009 Toyota or Lexus with the 3.5L V6 2GR-FE engine manufactured worldwide prior to April, 2008. 

    Manufactuing fix: Replace the defective metal & rubber oil line "assembly" with an all metal oil line. 

    Recall fix: Change out faulty rubber hose in the oil line "assembly" with a higher stregnth rubber hose.  The rubber hose was not replaced with an all metal oil line as was done in the manufacturing fix was becasue in some but not all vehicles afftected, the job is very labor intensive if the engine compartment is a "tight fit" which could (but not in all cases) require removal of the power steering pump, sepentine belts, etc depending on how "tight" the engine compartment is. 

    Key problems with Toyota/Lexus recall notices: (1) The cheap "band-aid" fix (one rubber hose replaceed by another ) may not last the life of the rest of the car, (2) The recall was VIN specific and due to apparent glitches in Toyota computer systems, not all affected vehicles received the recall notice (3) The USA version had no sense of urgency attached to it (unlike the Canadian version) so many owners paid no attention to it.  In the USA, the letter says essentially "offer good until March 2013" with no mileage limit specified while in Canada, the letter essentially said "bring it in right away."  To make USA matters worse, the notices came in the same envelope - unattached - as the "sudden acceleration" recalls and could easily be ignored by the recipient, and most important - (4) although implicit in the wording of the USA recall, all post 60,000 mile warranty repairs for ancillary engine damage should be covered, although treatment amongst dealers is inconsistent and many have to "fight" to get repairs covered, especially where there is severe engine damage.     

    Since this site was created there have been hundreds of more posts in assorted forums and blogs citing the same problems already noted. If you follow the links provided or just do Google searches using the key words that apply to you, you can probably find a way to get your issue resolved.  The most important thing to note here is that Toyota will pay for ancillary and/or post warranty repairs relating to engine damage (there are already several cases noted in the body of this site).  While some are wating for a class action lawsuit or (good luck) or otherwise trying to get relief from Toyota.  The latest evidence that such repairs will be paid for by Toyota can be found in the toyotanation.com  third generation Avalon forum where Toyota has paid for damage to the engine that occurred after the expiration of the standard 5 year 60,000 mile powertrain warranty - even in cases where the oil line broke during the factory warranty but the ancillary engine damage did not show up until after the factory powertrain warranty had expired.  The person who started the following thread in that forum asked for help finally got his problem resolved finally ..... and ther are others other who had gotten refunds, etc., too.  

    Specificaly, go to:

    http://www.toyotanation.com/forum/showthread.php?p=3455682#post3455682

    Original question:

    (post #1) Second VVTi oil hose failure


    I have a used 2005 Avalon with 65,000 miles. I posted earlier that, after a sudden VVTi oil hose leak, my engine was making a loud ticking noise at certain RPM's and needs $4300 worth of engine work to repair the lifters. So far Toyota was only willing to do the recall and not pay for the engine damage because it is 5,000 miles out of warranty. A helpful customer relations representative at a Toyota dealer provided me with a vehicle history, and I was shocked to see that the VVTi hose had already been replaced at 33,000 miles after the same type of oil leak. My battle with Toyota is still ongoing and, quite frankly, I expect to lose. I am going to get the car repaired and get rid of it (at considerable loss --I cannot in good conscious sell it or trade it knowing it has engine damage without disclosing it, though my dealer had no problem with it). I will never buy another Toyota after buying 5 new ones in the last decade. My love of Toyotas is over. I am posting as a warning -- even though you may have had the oil line recall done, do not assume that you have nothing to worry about. If they replaced a rubber hose with another rubber hose as they did in mine, you have a ticking time bomb.  
    Sorry to cause anyone any anxiety, but I don't want this to happen to anyone else.


    (post #18) 

    Don't fret, just stress out and then focus your stress towards Toyota. My g/f's VVTI line exploded with about 70k miles on the vehicle. They gave me all the usual BS, so I went with a friend of a friend to do an engine transplant. It cost about $5k and then a month later Toyota admitted there was a problem, I got that wonderful letter in the mail and called them up. I ended up getting about $4k-4.5k back from Toyota in the form of a check. We were glad to get something back, but it was a dollar short and a day late. To bad for Toyota I was in the market for a vehicle. My 96 Avalon was still running fine, couldn't say the same for my g/f's 2006 Avalon. I ended up buying an Acura MDX and not looking back, the g/f still drives the Toyota Avalon, but it doesn't seem to get the same gas milage it use to. We also got our friend of a friend to install the all metal VVTI oil line that this forum recommended. Also the engine replaced needs a new intake manfiold gasket, if I remember correctly. -Hostage 


    (post #22) - AUTHOR OF INITIAL POST GOT HIS CAR FIXED FOR FREE _ BUT ONLY AFTER GOING TO THREE DIFFERENT DEALERS

    Great news! My local Toyota dealer consulted with the field representative and Toyota has agreed to make the repairs for free! I found this a little ironic -- my local dealer had neither sold nor repaired my Avalon, but it is the one that went to bat for me. I know where I'm getting my next car . . . The dealer who did the first VVTi hose told me tough luck, as did the dealer who did the second hose. Toyota Customer Care told me I could get the car fixed and submit a request for reimbursement and hope for a check in 10 weeks, but not to count on it.  
    Hooray Webb Toyota in Farmington! The only bad news is that the massive storm will likely delay getting the parts, but I can wait. 

    ***********************************************

    In other words, if you have post warranty problems or ancillary engine damage and a dealer tells you "tough luck," keep trying different dealers.  If you have gotten post warranty vvt-i oil line repairs paid for and have not posted it anywhere, please help others .  If you have had major engine repairs done post warranty due to vvt-i oil line failure paid for or reimbursed by Toyota please post them to that forum or email them to me at toyotadriver2009@live.com. and I will take care of posting them while maintaining confidentiality.   Please supply as much information as possible as there is no consistency amongst Toyota dealers in handling these.

    I am Paul3637 in several Toyota forums, to you can also contact me there through PM. ......... Thanks ........ let's make certain Toyota steps up to the plate on this for everyone with big post warranty bills ...... not just a select few!!!!!!!!!!

     SITE AS OF MARCH, 2010

    NOTE: INFORMATION BELOW HAS NOT BEEN UPDATED SINCE MARCH 2010 ONCE TOYOTA ISSUED A USA RECALL AND SOME LINKS MAY NO LONGER WORK:

    About this site: http://sites.google.com/site/toyotav6oillinescandal/ is a non interactive USA based website started November 10, 2009. It was created long before the announcement of Toyota's world wide recall. 

    By YURI KAGEYAMA, AP Business Writer - Tue Mar 2, 6:50 am ET:

    "TOKYO – Toyota is repairing more than 1.6 million vehicles around the world, including the U.S. and Japan, for potentially leaky oil hoses — the latest in a spate of quality problems battering the world's biggest automaker."  http://www.huffingtonpost.com/2010/03/02/toyota-oil-hose-repair-au_n_481968.html "The fix affects 1.3 million vehicles in North America, including repairs that have yet to be officially announced on 100,000 Highlander crossovers and 215,000 Sienna minivans, Toyota Motor Corp. spokeswoman Ririko Takeuchi said Tuesday."

    Comments, corrections, and additional information should be sent to toyotadriver2009@live.com and the website will be modified, clarified or corrected as needed.  [Updated through March 5, 2010.  Most important updates were (1) 12/28/09 that the 2007 - 2009 Lexus ES & RX engines are affected, contrary to original reporting (2) as of 2/12/10 - USA 2007 to 2009 model year vehicles were added to the recall list which was publicly announced March 1, 2010, and (3) car accident victim caused by oil hose leak leading to brake failure with no resolution four weeks after an accident which caused suspension, busted alloy wheels, and other property damage]  

    The purpose of this site is to condense, clarify, and update the hundreds of pages and thousands of posts, complaints, blogs, etc. that are found in forums, car reviews, and complaints registered on line relative to a design defect in the Toyota 3.5 Liter V6 2GR-FE VVT-i (Variable Valve Timing - Intelligence) oil line that uses a faulty rubber oil line.  The rubber line deteriorates over time and creates a leak or rupture that can lead to engine damage or catastrophic engine failure in most of the following vehicles manufactured in North America, Japan, or Australia assembled prior to April 2008 as follows:

    Avalon model years 2005 through 2008 - Camry 2007 to early 2009 - Rav4 2006 to 2008, Sienna 2007 to early 2009 - Highlander 2008 to early 2009 - Australian Aurion 2007 & 2008 - Lexus ES350 2007 & 2008 - Lexus RX350 2007 to early 2009.

    This site was orignally intended to address the quality issue, the fact that Toyota had not yet issued a recall for 90% of affected vehicles in the USA, and there was wildly inconsistent treatment amongst dealers about post warranty repairs.  Now, as of March 2, 2010, the issue remains a scandal because: (1) Despite denials by Toyota, this IS IN FACT a safety issue because ruptured oil lines can and have cause accidents and fires when seized engines and/or oil soaked tires and/or brake pads cause loss of vehicle control and/or motorists to become stranded (possibly out of cell phone range) (2) Toyota has done and continues to do the "fix" on the cheap by replacing a faulty rubber oil hose with an "improved version" of the same rubber hose rather than correctly doing the manufacturing fix of installing an all metal oil line, (3) Toyota has not owned up on a consistent basis amongst its dealers about post warranty repairs and ancillary property damage when accidents occur, and (4) in its notice to customers, Toyota USA fails to mention the costly (and possibly post warranty) engine damage that occurs when the oil line ruptures and causes complete loss of oil as well as the possibility of a vehicular accident..    

    *******************

    Toyota's handling of this issue has been as abysmal as the sudden acceleration issue that is now all over the news. Toyota has been aware of the problem since 2005.  Owners began complaining about it in droves beginning in 2008 and it became epidemic in 2009 to the point there was a nationwide shortage of replacement parts.  See http://rav4world.com/forums/viewtopic.php?t=20014&postdays=0&postorder=asc&&start=0&sid=42aa3e0ff70acab66eeec90bb8eedcbf  (see especially posts 1, 16 & 19 - post 19 is from a certified Toyota Mechanic who as of February 2009 had repaired busted oii lines on 10 Avalons, 2 Rav4's, & 1Camry).  Further, since that Rav4 forum was started 02/09, it has grown to over 36 pages with over 500 posts.  In October 2009 Toyota USA issued a "limited service campaign" (apparantly they were too embarrassed to call it a recall) on the 2005 & 2006 Avalon and the 2006 Rav4 but it was woefully inadequate because it covered only about 10% of USA affected Toyotas and called for a "band-aid" replacement rubber hose rather than the correct all metal oil line which it began installing in vehicles manufactured during April 2008.  On the other hand, Toyota Canada's October 2009 "campaign" covered all model years of affected vehicles but it too called for the "band-aid" fix.  In late November 2009, Lexus issued a world wide recall similar to Toyota Canada's.  In early February, Toyota USA modified its October "campaign" to include most if not all affected vehicles  While most Toyota Canada & Lexus owners have been notified, Toyota USA owners began receiving letters informing them of the latest recall as of 3-3-10 (in some cases, the letter arrives in the same recall notice as the gas pedal fix).

    The information contained herein is intended to allow owners of affected vehicles to be "armed with information" when negotiating with Toyota dealers and factory representatives to install the correct fix, filing NHTSA complaints, and documenting grounds for claims against Toyota and lawsuits (if necessary) relative to expensive post warranty repairs and ancillary damage to vehicles involved in accidents..  Hopefully, owners can generate sufficient outrage and/or publicity to force Toyota to: (1) announcee the recall is in fact a safety issue and that they will pay for post warranty repairs where the busted oil line creates ancillary engine damage, (2) issue a bulletin to dealers authorizing the correct fix (even if it is optional at a reasonable extra charge at customer's request), and (3) warranty the "band-aid" fix for at least five or ten years from the date of the "fix.".   To keep this website condensed, publications, photos and Internet posts are summarized but not reprinted - but - where possible - links to full documentation or specific examples are provided.  Announcements like these have certainly been helpful  http://www.msnbc.msn.com/id/35650004/ns/business-autos/  and as of March 1 on the Toyota Website: http://pressroom.toyota.com/pr/tms/limited-service-campaign-for-vvt-154549.aspx ( has a few mistakes, says effective Feb 22, owners will get letter = and it looks like they "forgot" about the Highlander & Sienna but in a public announcement, it looks like they are going to recall those, too  http://news.yahoo.com/s/ap/as_japan_toyota.  The Toyota website also says Camry was recalled last year but there is no evidence to suggest that is correct.  It further states Camry early 2010 is affected but that is not correct - only 07 -early 09 is affected). 

    Overview
     
    The defective design of the VVT-i oil line is a rubber hose which routes a high pressure flow of hot engine oil outside the engine block.  The rubber deteriorates over time and miles and can unexpectedly break or rupture causing engine oil to rapidly drain from the engine. This happens anywhere from about 19,000 to over 100,000 miles and can lead to very expensive repairs when running the engine without oil causes severe engine damage.. Almost all owners report getting no warning from the oil light or check engine light and they discover the problem when they see a puddle of oil on the ground http://www.carcomplaints.com/Toyota/Camry/2007/engine/oil_line_leak_for_vvti.shtml (item #1) and/or they see smoke or hear strange noises coming from the engine or the engine seizes. If the oil line ruptures as opposed to just springing a leak, almost all oil will drain from the engine in a matter of minutes most likely causing permanent engine damage that may not show up until later if the engine does not seize.  About 1.5 million vehicles are affected.  The manufacturing fix was instituted in North American plants in April 2008 and sometime prior to that in most Japanese plants.  The assembly line fix was to replace the defective metal & rubber oil line "assembly" with an all metal oil line.  Unfortunately, Toyota's campaigns (recalls) call for the quintessential  "fix on the cheap" calling for a "band-aid fix" by changing out one rubber hose for another.instead of following the manufacturing fix of installing an all metal oil line. 
    For owners of vehicles with the defective part, there have been thousands of oil line failures thus far - many resulting in serious engine damage or complete engine failure. Until recently, Toyota USA had been been unwilling to issue a full recall to fix the known defect. Instead, apparantly in an unsuccessful attempt to keep the issue under the radar, they have opted to make repairs under warranty {sometimes post warranty] including free rental cars as engines continue to fail - recent examples include:
    (1) this email:
    Sent: Thu 12/03/09 12:42 AM
    To: toyotadriver2009@live.com
    I bought my 2007 Camry V6 XLE new from the dealer in March 2006 ... Yesterday on my way to work, I heard a warning sound and looked at the dashboard and saw no warning light or message. Heard it a second time, and still nothing. Then, I heard the sound a third time and caught the quick flash of a message saying low engine oil pressure. The light and message did not stay on, but flashed agian before I eventually got to work. My car felt funny and I heard some rattling from under the hood. No idea what the problem was but I knew that something was definitely wrong. I checked the oil and to my surprise the dip stick was completely dry! I wiped it off completely and tried it again....this coudln't be right becuase I just got my oil changed 6 weeks ago at the dealership. I tried it again and looked closely at the dipstick...even touching it to see if there was any moisture...NOTHING! I called the Dealership and they said to bring it in.... When the tow truck driver hooked up my car, he said he could see oil all over underneath the car. After dropping my car off and getting a loaner (thank goodness), I called this afternoon to check on the status. They said there was an oil leak and that it was some tube that they have a Service Bulletin out on. A few hours later I called back to see what the deal was, and the service rep said that there is definitely engine damage and the extent of which will not be known until they take it apart. -------- And
    (2) These three Camrys in 12/09 at http://www.carcomplaints.com/Toyota/Camry/2007/engine/oil_line_leak_for_vvti.shtml   (items 2,3,&4) & two Avalons in February 2010  http://www.carcomplaints.com/Toyota/Avalon/2007/engine/engine_oil_leak.shtml (items #4 & #5)
    (3) A Lexus owned by a Toyota employee with seized engine 1/15/10 http://www.clublexus.com/forums/es350/470667-oil-pressure-hose-failed-5.html post #63 "I have worked for Toyota and Lexus for 4 years and I am shocked and ashamed they have this problem..... I believe the degree of this problem will be scandalous if they do not resolve it quickly."
    (4) Another Lexus on 1/28/10 at http://www.clublexus.com/forums/es350/470667-oil-pressure-hose-failed-6.html post #82  " ... About 2 miles from the dealer at a red light I noticed a small amount of smoke coming from the front of the car. By the time I got to the dealer, there was a lot of smoke and burning smell. Parked the car in the bay area and sure enough there was oil on the floor underneath my car. Service manager said it was probably the hose as they had this happen to several ES350's...".
    (5) February 18. 2010: "How would u feel driving down a major highway (Interstate-95) going about 80-85 mph and have your car turn off and subsequently lockup on you? That is what happened to me yesterday as I was on my way to work. Driving along and then I hear a big bang and then a clink-clink sound. I strong armed the wheel to steer to the shoulder out of harm's way. i attempted to start the car, but it wouldn't run. I popped the hood to see oil sprayed everywhere. Then as I look on the ground I see other fluids on the ground. I had the car towed to a garage where the head mechanic showed me a big hole in the side of the engine block. There was still oil (low from the leak) on the dipstick when checked. Has anyone heard of a recall or anything similar?" http://www.carcomplaints.com/Toyota/Avalon/2006/engine/complete_loss_of_engine_oil_with_no_warning_light.shtml (item #59)
    (6) This most recent email describing the safety issue after wreck caused by faulty oil line:
    Subj: Got into Wreck due to oil hose issue
     
    Sent: Thu 2/11/10 1:37 PM
    To: toyotadriver2009@live.com

    I've 2007 Camry XLE. My front wheels got all soaked with oil that came out from this leaking hose. I lost control and It spun 360. Luckily no one was close to me, or else it had been a havoc! MY car hit the curb and now the alloy wheels are broken. I don't know, but as I understand from the articles here, the engine may have damage as well. There was a puddle of oil. I've lodged complaint/claim with Toyota, and still awaiting their response. Their customer service sucks. The biggest problem I have is that my dealer and Toyota never send a letter or called me for the repair of this recall (Apparantly there has been a recall already since months - that I have found out.) My car was with them for servicing in Sept 2009. They knew recall and they didn't act on it, neither they asked me to get it done. All, please, please don't wait. Get it fixed - now.

    Responses three & four weeks after accident:

    Sent: Thu 2/25/10 11:55 AM
    To: toyotadriver2009@live.com

    Nothing happened yet. Toyota told us they need to assess the damages/reasons themselves. It's been now 21 days I am without the car and don't know whether anybody is going to take care if it or not..

    Status as of March 5, 2010: Toyota fixed oil line rupture and engine damage under warranty.  However, owner's claim for ancillary property damage (from attendant accident) was denied by Toyota so owner appealed the claim to:Troy H. Higa, Claims Administrator, Toyota Motor Sales USA, Inc.
    ******************************************
    While Toyota has paid for many repairs after the expiration of the warranty, the treatment of customers amongst dealers is wildly inconsistent - some are picking up the tab for repairs after the expirarion of the powertrain warranty and others leave theiir customers stuck with the bill.  Some dealers are replacing failed oil lines with the same defective part and others are giving bad advice like telling people it will void their warranty if they make a preemptive strike to switch to the all metal oil line,  Dishonest dealers are charging for post warranty repairs anywhere from $500 to $700 for a $150 - $300 fix.  Some dealers tell the customers the repairs are not covered under the powertrain warranty.  Even as of 2/23/2010, noted below is a Rav4 owner whose dealer wanted to charge him $235 for the fix an a vehicle that was on the recall list to have the oil line replaced for free.
    Despite Toyota's claim that there is no saftety issue involved http://www.youtube.com/watch?v=5CX-q8R9BtY&NR=1 , it IS IN FACT a safety issue and hundreds of reports are on file with NHTSA regarding Avalons, Rav4's and Camrys [ie http://www-odi.nhtsa.dot.gov/cars/problems/complain/complaintsummary.cfm?odi_id=10304206&prod_id=217199&cmpt_id=127&type=1 and  http://www.tundrasolutions.com/forums/rav4/158882-07-rav-4-v-6-lost/  post #12] since a seized engine could cause loss of control of the car and cause an accident, cause someone to be stranded in an isolated location out of cell phone range, the  vehicle could catch fire as it did here http://rav4world.com/forums/viewtopic.php?t=20014&postdays=0&postorder=asc&&start=75 post #90, or the brakes could fail causing and accident since a ruptured oil line causes oil to leak onto the brake pads and tires.]  Any of these could result in a fatality.  See http://rav4world.com/forums/viewtopic.php?p=251983#251983 post #539 where an accident occured in Austin, Texas and the attendant letter writtin to Toyota by the victim.  Toyota's failure to respond properly to address customer complaints about this defect runs parallel to its treatment of the sudden unintended acceleration that lead to the floormat recall last November and the now infamous February 2010 accelerator pedal recall.  Too bad it took the headline news over the four fatalities in the 8-28-09 ES350 crash in San Dieigo and the attendant 911 tape http://www.10news.com/news/21151361/detail.html to spark the recalls.  Toyota could have avoided most if not all of the deaths, injuries, property damage, lost sales, and damage to its reputation had only it simply listened customer complaints and installed the same "brake override" feature that other carmakers have been using for years  http://www.autoblog.com/2010/01/19/report-toyota-says-it-isnt-fitting-throttle-overrides-because/ .[See Footnote (A) at the bottom of page relative to Toyota's poor handling of the many safety issues surrounding its flawed "drive by wire" systems]. Toyota seems to have a pattern of keeping defective vehicles a "secret" for aa long as possible [B] 
    The vehicles with the defective rubber hose are essentially "ticking time bombs,"  Here is a link to one YouTube video of the problem http://www.youtube.com/watch?v=tQMR6pquwZQ and an even worse one was just posted (March 4) relative to a Rav4 httptp://www.youtube.com/watch?v=n-Wgw0xGQag.   Here is a ink to a picture of the old and new parts side by side http://rav4world.com/forums/viewtopic.php?t=20014&postdays=0&postorder=asc&&start=120 post number 134, item #5. In the first YouTube video, you hear what sounds like a mechanic saying "there have been three or four bulletins out on this" ....... but only one TSB (EG064-05) is available on the Internet.  There is a copy of pages 2 & 3 of TSB 2410 but page 1 cannot be found on the Internet.  Toyota Motor Sales U.S.A., Inc. which warrants the vehicles should issue a recall of all affected vehicles and the old rubber part should be replaced with the same all metal oil line that the newer models have.. At a minimum, they should put out a notice to dealers which explains the proper way to fix the problem and extend the powertrain warranty. Even those whose cars are fixed under warranty undergo extreme inconvenience, especially when there is permanent engine damage that shows up subsequent to the fix.  See http://www.camryforums.com/forum/showthread.php?t=5049 posts #1 and #25 where the owner was given great service by the dealer but endured a lot of "pain" with multiple trips to the dealer (including multiple rental/loaner cars) over a 6 month period until the entire powertrain was replaced.  See also http://townhall-talk.edmunds.com/direct/view/.f14dd11 (post #81) where an RX350 owner endured a "painful" experience. 
    Those out of warranty are often charged anywhere from $350 to $700 for the fix if the engine is not damaged and anywhere from $6,000 to $13,000 if it is.   The depth of the inconsistencies of treatment by dealers is mind boggling - some cover post warranty repairs; some don't, etc.  Here is a guy who at 70K miles was told "tough luck" initially - then got a call a six days later from the dealer saying he would be fully covered: http://www.toyotanation.com/forum/showthread.php?t=315317 posts #1 and #12  You can see lots more examples by visiting some of the links to forums, edmunds car reviews, and carcomplaints.com that are posted below.  Three carcomplaints.com victims http://www.carcomplaints.com/Toyota/Avalon/2005/engine/oil_leak.shtml with seized post warranty engines were contacted to see what transpired.  Sharron (#4 on the list - seized engine 70K miles) complained in May about it and - over FIVE MONTHS LATER - as of November 7 her response was that she had heard  "NOTHING - they haven't made up their minds yet.  I had to buy a new car."  One minister in Florida had his entire engine replaced at no charge post warranty.  Another person split 50/50 with  the dealer.  Many are just waiting for the class action lawsuit. http://www.camryforums.com/forum/showthread.php?t=5049&page=4 post #31. Then there is this extra special kick in the pants Mike received from the service department of James Toyota in Flemington, New Jersey http://www.consumeraffairs.com/automotive/nj_james_toyota.html in May of this year.. 
    Toyota USA TSB EG064-05 dated December 23,2005: This three page document describes the problem "ENGINE OIL DRIP: BANK1 VVTi OIL LINE 05 Avalon" and in pertinent part states " The oil pipe has been improved to prevent this condition" and describes the replacement of defective part 15707-31010 with an "improved" version with the same part number and with a similar rubber hose.  The critical pieces of information are that it explicitly states that it is a one hour operation (Time 1.0) and that the repair is covered under the 5 year 60,000 mile powertrain warranty.  Link: http://rav4world.com/forums/viewtopic.php?t=20014&postdays=0&postorder=asc&&start=15 Post #23.
    Canadian Tech Tip 2310 dated September 9, 2008: The one page document looks just like an American TSB. Tip 2310 was nearly identical to page 1/3 of the Avalon 2005 TSB except it extends applicability to 05-09 Avalon, 07-09 Camry, 07-09 Sienna, 08-09 Highlander, and 06-09 Rav4,  It makes no mention of the new metal line part #15772-31030 that was being installed at the factory beginning 4-08. Instead, it states that "The rubber portion of of the VVT-i oil line can become deteriorated under "certain driving conditions" (I believe those "certain driving conditions" are called "driving the car with the engine running" (as opposed to being pushed or towed).  It calls for replacing the old parts 15707-31010, 31011 & 31012 with an "improved" rubber version part number 15707-31030.   
    The Correct Fix: Replace the rubber hose with the same all metal oil line used in the manufacturing fix
    The proper fix is to remove part #15707-31010, 31011, 31012, (original versions of the hose that deteriorated rapidly) or the "improved rubber hose" #15757-31030 and washers and replace with,part #15772-31030 (oil pipe - metal) and new washers part #s 90430-(16012 - some models), 90430-16017 and 90430-16016 [ http://rav4world.com/forums/viewtopic.php?t=20014&postdays=0&postorder=asc&&start=420] post #425.  Until a few months ago, most dealers were not aware of the all metal oil line, but now most know it is the correct fix.  However, some dealers are telling people the all metal oil line will either void the warranty or will not fit for a variety of reasons that make no sense.  They are just plain wrong.  One local dealer said they've been using the metal line for in Camrys, Avalons & Rav4's for over a year with no problems.  Further, there were NO other manufacuring changes to the engine when they began the factory installation of the all metal part in April, 2008.  See post by Shop Foreman at Findlay Toyota with 24 years expericne: http://www.tundrasolutions.com/forums/rav4/158882-07-rav-4-v-6-lost/ post #'s 3 & 5.  Note: A technical explanation as to why the first batch of rubber hoses probably failed so quickly is found at  http://rav4world.com/forums/viewtopic.php?p=213465&highlight=#213465 post #235. 
    As to the "improved" rubber hose part #15707-31030, it may last longer than the original version but still deteriorates - just over a longer period of time.    Nonetheless - whatever the technical specs are in the upgraded rubber hoses including the one used in the new USA and Canadian "Campaigns" (recalls) - it still gets down to the simple concept of "rubber versus metal" and only the all metal oil line will provide owners with the confidence and peace of mind that they can expect the line to last the 300,000 plus mile engine life expected of ALL Toyota/Lexus vehicles.  As noted in posts #101 & #102 at  [http://www.toyotanation.com/forum/showthread.php?p=2989587#post2989587:   ......"All that said, I replaced my rubber line with the all metal one for a total cost of about $30 (pipe, gaskets, shipping) and installed it myself. Cheap insurance. My HL has 43k on it and is my wife’s daily driver with my   21 month old son to and from work & daycare. I didn't want a complete failure in the middle of one our beautiful Minnesota January days!"   .......    " ....... the number one reason I changed mine was just that, homeskillet, not wanting a complete failure out in the middle of nowhere @-30 degrees like it gets in Northern MN, especially on I-35]"
     Toyota USA Limited Service Campaigns, Toyota Canada Customer Satisfaction Campaign, Lexus "global" Limited Service Campaign, & Aurion Campaign 
    First Toyota USA Recall: In late October, VIN specific recall letters in disguise went out to most but not all owners of 05 & 06 Avalons and 06 Rav4's telling them to bring their cars in for a fix.  The document sent to the dealers in advance of the letters to customers fell short of what ith should have said.  It did not contain the correct fix and it said Toyota was "still investigating" applicability to other vehicles.  Toyota opted to do a fix "on the cheap" by only replaceing one defective rubber hose with another and only allowing its dealers 0.6 or 0.7 hours for labor.  The new parts kit:# 04009-33131 Kit - Oil Hose, No.1 - includes the following parts: 15777-31020 Hose, Oil (Cooler) 1; 90466-16003 Clip, Hose (Clamp) 2. In pertinent part Toyota explains (with no sense of urgency and carefully ommitting words like OIL LINE RUPTURE and ENGINE FAILURE):    
    On certain 2005 through 2006 model year Avalon and 2006 model year RAV4 vehicles with a 2GRFE engine, the rubber portion of the oil supply hose for the VVT-i actuator may degrade over time.    The rubber portion of the engine oil supply hose for the VVT-i actuator may develop a pinhole. Over time, exposure to small amounts of corrosive gases from the positive crankcase ventilation (PCV) may cause this pinhole in the hose to expand. As a result oil may leak from the hose. This condition may cause oil to leak from the VVT-i oil hose producing abnormal engine noise and the oil pressure light to illuminate. There are approximately 173,000 vehicles involved, 2005 – 2006 Avalon 147,000 & 2006 RAV4 26,000.   Toyota is currently investigating how this condition may affect other Toyota and Lexus vehicles.   Owners of the involved vehicles will receive a Limited Service Campaign notification by first class mail beginning in late October 2009. Toyota dealers will replace the VVT-i Oil Hose with a newly designed one at NO CHARGE to the customer. As to the question "when will the "Limited Service Campaign expire?" The answer is March 31, 2013And, If you have previously paid for the replacement of this VVT-i oil hose pertaining to this specific condition prior to receiving this letter, please mail a copy of your repair order, proof-of-payment, and proof-of-ownership to Toyota for reimbursement consideration. 
    Since the campaign letter essentially extends the powertrain warranty date on the oil line to 2013 (no mileage limitation) and allows for refunds of post warranty repairs, any other engine damage caused by the oil line failure should be recoverable.  Thus, those who paid "big bucks" for seized engines should get their money back from Toyota.or they have rock solid grounds for a lawsuit.  You probably would have a hard time suing the dealer since it is Toyota Motor Sales U.S.A. Inc. that warrants the car.   Although Toyota  Motor Sales U.S.A., Inc is registered to do business in all 50 states, they may be hard to sue in small claims court depending on what state you live in for a variety of reasons - the papers are hard to serve to its obscure registered agents which are located in even more obscure locations away from large cities.- and the Toyota legal team would probably try and move jusidication to a regular court forcing you to get an attorney.  If Toyota doesn't act fairly, it may take a class action lawsuit - for which there iis more than ample evidence - to obtain victory. 
    The 26 page campaign document sent from Toyota headquarters in Torrance, California to its dealers can be downloaded at http://www.sendspace.com/file/0p4z5a .One of the most ridiculous things about this "campaign" is that it is VIN specific, yet many owners with afftected vehicles in terms of model and model year (even if they had their rubber hose fail) were NOT notified:. http://rav4world.com/forums/viewtopic.php?t=20014&postdays=0&postorder=asc&&start=405&sid=8ad40a30c99f55bddc5e2a0a28f3af01 post #418.which states: I have not received the letter and my VIN is not is the ranges shown in the Limited Service Campaign. My VIN starts with JMZK32V56... My 2006 RAV4 V6 Sport oil hose blew out at 61K, just over the warranty. The dealer refused to install the metal pipe version, saying it wasn't meant for my engine and may not fit correctly. They charged me a few hundred dollars to put the same rubber hose part back on. I'm afraid to drive the RAV4 long distances. I don't understand why my VIN# is not covered!!!  A copy of the actual letter sent to a Rav4 owner can be viewed at  http://rav4world.com/forums/viewtopic.php?t=23527&postdays=0&postorder=asc&&start=0 post #8. 
    By doing the fix on the cheap, if they save $50 a car - with 1.5 million affected vehicles, that's a $75 a million savings to delay the problem rather than fix it.  When the accountants and risk managers were assessing the situation they probably knew they'd have to pay a few million to settle a number of lawsuits but figured they'd come out ahead in the long run at least on paper - kind of like Today's news flash right before the Congressional hearings about the "$100 million WIN for Toyota when it halted a NHTSA investigation . http://www.deseretnews.com/article/700011077/Documents-Toyota-boasted-saving-100-million-on-recall.html which has lead to a crimminal investigation..  Just like the sudden acceleration issue, what they obviously did not consider just how big a class action lawsuit could be with the use of a "band-aid." - Even if only 1% of engines fail, 15,000 x $5000 a pop = $75 million - what if it jumps to 5, 10 or 20%?.. Nor did they apparently consider how their move could help tarnish the brand name not just with distgruntled owners - but like when the news footage rolls of a fatal crash involving a seized engine (or like the Camry that caught fire and went up in smoke near Atlanta last August http://www.youtube.com/watch?v=7-nkW_doHxA ).   It probably didn't matter either that their dealer network that offers the "free lifetime powertrain warranty" unlimited time and miles (or its inurance carrier) - is not going to be too happy about paying for major repairs years down the road (most major cities have at least one dealer that offers it   http://olathetoyota.com/Markup.aspx?MarkupId=3264  http://www.royalpalmtoyota.com/lifetime-warranty.aspx  https://www.toyotaofpoway.com/index.html )..Nor was consideration given to the impact on resale value when these cars start making the "used car to avoid" lists published by consumerreports.org and others. 
    Second Toyota USA Recall or "Limited Service Campaign (LSC) 90K:  ALL affected vehicles not covered in the first recall are supposed to be covered by the second recall  Dealers are taking appointments to get it fixed.  The campaign was announced to dealears in mid-February and vehicle are being notified with an undated letter beginning in March.   See http://www.toyotanation.com/forum/showthread.php?p=3070138#post3070138 posts #'s 316 to 329 and http://www.toyotanation.com/forum/showthread.php?t=330560..  See also http://rav4world.com/forums/viewtopic.php?p=248732#248732 posts # 487 - # 495.  Like the first recall, there is no sense of urgency or mention of possible engine damage so owners of affected vehicles with over 20,000 miles who have not yet received their letter should probably call their dealers to confirm their cars are on the recall list and make an appointment to get the oil line fixed right away.   On March 1, 2010, Toyota made a public announcement of the "campaign" (recall) http://www.reuters.com/article/idUSN019717220100301 but claims it is not a safety issue so this is not a "recall."  As noted earlier above, it is a potential safety issue.  In any event, Toyota did notify NHTSA of the issue.  Sienna & Highlander were not on the original "list" although they do plan to recall those vehicles later.  See also http://www.msnbc.msn.com/id/35650004/ns/business-autos/ ,  http://www.autoblog.com/2010/03/02/toyota-offering-to-fix-oil-lines-on-nearly-1m-six-cylinder-model/#comments (and notice all the comments after the press release),.and http://news.yahoo.com/s/ap/as_japan_toyota .. A copy of the document sent to dealers relative to the Camry can be found in PDF format at http://sumbiz03.home.comcast.net/~sumbiz03/CamryVVTiHoseCampaign.PDF . 
    Toyota Canada Recall(s):  Shortly after the first Toyota USA campaign letters went out, Toyota Canada sent out a letter to affected vehicle owners dated November, 2009 describing a "customer satisfaction campaign"  http://www.reuters.com/article/idUSN019717220100301 " that was almost the polar opposite of the U.S. version as to what vehicles were covered.  It covered all affected models and years: 05-09 Avalon, Rav4, Camry, Highlander, & Siennas (but like its USA counterpart not 100% of VIN numbers are covered),  It does explain the possibility of engine damage and it does create a sense of urgency telling the recipients that upon receipt of this letter, contact any authorized Toyota dealer and make an appointment - the campaign is a limited time offer. Copies of the letter at  http://rav4world.com/forums/viewtopic.php?t=20014&postdays=0&postorder=asc&&start=405&sid=cddcab9df7b3dff5f107868b6a187506 post # 415 and  http://rav4world.com/forums/viewtopic.php?t=23527&postdays=0&postorder=asc&&start=15 post #17. The letter does not describe the replacement part, but it appears Toyota Canada is using the same cheap fix as Toyota USA http://www.toyotanation.com/forum/showthread.php?p=2981747&posted=1#post2981747 post #97.."So there you have it folks, the great Toyota fix, it's effectively useless long term, worth just enough to pacify the buyers and get you over the warranty period to a point where they have no accountability! Brilliant! Absolutely brilliant!!!  So glad I did mine and replaced it with the complete steel pipe! best 150 bucks I have ever spent!"  Yikes - update December 3:  http://rav4world.com/forums/viewtopic.php?t=20014&postdays=0&postorder=asc&&start=420 post #423 Canadian dealers refusing to install the all metal oil line.  Update 2/14/10:  Dated February, 2010, Toyota sent out the IDENTICAL recall letter it did last November but to more vehicles so that VIN #'s that were missed in the original mailing are now put on notice. : 
    Lexus Recall: Beginning in late November, owners in the USA, Canada & Australia were notified by letter, calls from dealers,and/or posting to the owners' mylexus.com website.  The letter to USA owners of ES350 and RX350 vehicles was described as "Limited Service Campaign 923 (LSC 9LH)" and is a "hybrid" version of Toyota's USA and Canadian toyota campaigns.  Like the USA campaign, it calls for the incorrect fix and extends the warranty period to 2013.  For more on the total Lexus experiece with repairs and recalls go to these ES & RX 350 forums which were started in early December: http://www.clublexus.com/forums/rx-second-generation/467236-certain-2007-rx350-needs-vvt-i-oil-hose-replacement.html and http://www.clublexus.com/forums/es350/470667-oil-pressure-hose-failed.html.  Unfortunately, even though all model years were covered, like the Canadian recall, it was VIN specific so not everyone with the "ticking time bomb" was notified.  Even if they are covered, as of 2/4/10, many have not yet received a letter even though their vehicle is on the recall list.   For example from this email:
    Sent: Sun 12/27/09 12:14 PM
    To:

    toyotadriver2009@live.com 

    Kind of bugs me that I have an "early" 2007 ES350 (built 6/06 - bought 7/06) that seemingly is not included in this "customer service campaign " called Campaign 923 for the Lexus Models. I even called Lexus Corporate to confirm. They say the 923 campaign is VIN specific and mine is not included. (I'm the NJLEXES guy on that forum CLUBLEXUS ! ) I've got around 43k miles on mine .... doesn't make me feel to good !  The guy in that forum thread whose hose did fail had 54k. Doesn't make much sense....might see If my dealer can put in the metal line as a favor....  [update 12/30 - this person's dealer agrees the all metal line is the fix and is working with the national office to replace it under "campaign" Update 1-08-10 ".... "I got a 2nd phone call from Lexus corporate on Thurs night ....... . Even though I was not initially included in the Campaign 923, they have agreed to replace my 'rubber hose' with the metal oil line and cover it under warranty ! Nice to see them do the right thing....."] [that person eventually got his letter in what must have been a "batch" mailing but many have not].  [Another dealer, Superior Lexus (Kansas City, Mo) stated on Dec 28 that they already know the all metal line is the correct fix and they have already used it on ES350 oil lines that have sprung a leak in the past.]
    Aurion Recall: The Australian campaign followed the Lexus route: http://au.toyotaownersclub.com/forums/index.php?showtopic=25013
    What to do if your car has the rubber line and you want your dealer to install the all metal oil line - not the rubber "Band-Aid" fix
    Assuming your vehicle is on the recall,list (if you have not received the letter from Toyota, contact your dealer and confirm your vehicle is on the recall list): Ask your dealer to "upgrade" to the all metal oil line by doing what DeWat did at Beltway Toyota in Maryland:  http://www.toyotanation.com/forum/showthread.php?t=316167&page=5 posts #75 and # 82.  He has posted  copies of the receipts where he discovered the VVT-i oil leak after a routine oil change at 70K miles.  The dealer at first disavowed any vehicle defect and tried to charge him $564 on October 24, 2009 to fix it.  Instead he ended up getting the correct all metal oil line replaced correctly in lieu of the recall fix for $64.  The interesting part here is that even the dealer "strongly recommended" using the correct all metal fix instead of the band aid approach    Not all dealers will be as honest about it though as Beltway Toyota was with DeWat so be prepared to endure the "party line" as this message was received on 11-17-09 from a guy who succummed to it - and now is having second thoughts stating in pertinent part: " I've lost all confidence in Toyota ... Went to my dealer today to have the rubber replaced and made a few observations...... first Toyota Corporate has the service & parts people extremely indoctrinated and in a state of semi-denial. They admit the problem, but believe the replacement rubber will do the job........"The Toyo engineers know what they're doing" Rolling Eyes . They couldn't give a straight answer when I asked why then did Toyo switch to the metal line on the RAV's in April '08 Razz . Seemed very reluctant to admit that the metal fix is the way to go, and actually discourage it saying "It may not fit in your '06" ....another Rolling Eyes However, my service manager says if I am not satisfied or comfortable in the near future, he would be willing to replace the rubber to the metal tube and give me a break on the labor, the whole job costing $240.. They let me take a peek at my old rubber hose and compare it to the new one, and to be honest, I couldn't see much difference, although the new one was definitely from a new maunfacturer. Same ID, OD, thickness & rigidity. Old one has labeling "AT Oil", new one has "Oil" marked on the line. Couldn't tell if they were the exact same material. If this was a newly redesigned part, you could have fooled me." .
     
    Note: Many dealers are providing the all metal line at no charge, especially upon request.  For example http://www.toyotanation.com/forum/showthread.php?t=330560 post #11 and http://www.clublexus.com/forums/es350/470667-oil-pressure-hose-failed-4.html post #56.   On the other hand, many dealers due to imeptness or ignorance are refusing to install the all metal oil line for a variety of untrue reasons.  If the dealer treats you like they did Netforcer http://www.toyotanation.com/forum/showthread.php?t=285250&page=19 post #277 (followed by his 11-16-09 post #280 with a picture of work done by a Toyota mechanic doing work on the side for 30 minutes of labor), or mfarg at http://www.tundrasolutions.com/forums/rav4/158882-07-rav-4-v-6-lost-2/ posts #18, take your car to another dealer. And watch them like a hawk.  This poor guy just took it in for the recall and asked them to put in the all metal pipe.  They told him they did so at no charge.  Then he gets home and looks under the hood and finds it still has the rubber part !!!   http://www.toyotanation.com/forum/showthread.php?p=2981305#post2981305 post # 19.  And this poor guy's  well intentioned dealer "lifted" the engine to do the job, and in doing so caused the radiator fans to quit working http://rav4world.com/forums/viewtopic.php?t=24102.
    And if your dealer feeds you the line about "it'll void your warranty - or the metal part won't fit" ,... well this email says it all:
    Sent: Sat 11/14/09 8:49 AM
    To:  toyotadriver2009@live.com
    I purchased my 2007 Avalon after having a V6 Camry for seven years with no issues at all.  Needless to say, I was shocked when I found the VVTi problem on the internet.  It was obvious to me very quickly that the fix was the all metal line.  I had bought several vehicles from my local Toyota dealer and he currently has a very sharp Toyota service tech.  I just went in and discussed it with the service tech and asked him how I was going to get the metal line installed "right now" (27K miles) with minimum expense to me.  He was well aware of the failure problem and stated that if I "thought I had a leak" and was willing to buy the new line ($35- and change) as a customer upgrade, they would replace it under warranty.  He also stated that his Toyota Area Service Rep. had approved this fix procedure. The part came in about three days later and was installed that day. As you can see, my fix was pretty painless, but I should not have had to go to Toyota, they should have contacted me. As I continue to follow the various information sites, it really upsets me to see the screws put to owners from their dealers, Toyota Corp., or both. There are a lot of folks out there who still don't know about this problem, and their first indication may be a fried engine... 
    If you have not received a recall letter and the dealer tells you your vehicle is not on the list:  This can happen because the recalls are VIN specific and experience tells us that Toyota's "VIN tracker" software has a glitch that causes it to overlook many affected vehicles.  If that happens to you, call the Toyota National headquarters to confirm with certaintly that you are not covered..  If not covered, then, ask your dealer (and district manager if necessary) for a replacement consitent with the "campaign" (and see if you can get the metal line put on for the cost of the parts like DeWat did above.)  Make them explain IN DETAIL and in writing why the fix is not applicable to your car. If they decline, ask to have it explained to you why a preempitve fix is not covered under warranty.  Carry your warranty book with you and show them where it states that Toyota "covers repairs and adjustments needed to correct defects in materials or workmanship of any part supplied by Toyota" (souce page 9 of 2009 Camry book entitled:Owner's Warranty Information). There is NO threshold requirement that the part must actually fail before there is a replacement.   Some dealers have paid for a preemptive fix under warranty - even before the recalls - so show them copies of posts 4792 and 4864 at  http://townhall-talk.edmunds.com/direct/view/.f0c6927/4774!keywords=allin%3Amsgtext%20limit%3A.f0c6927%20oil%20leak#MSG4774 where the dealers did the preemptive fix under the powertrain warranty at no charge as follows:

    4792 - Hi All:- Based on what I have been reading about a possible oil line problem, I made an appointment with my dealer to have the oil line replaced with the "up-dated unit," as a precaution! ----- The cost of the service was $290.00 dollars. -------- My extended Toyota warranty picked up the total cost! ------- Since I do an extensive amount of highway driving as a sales person, I did not want to be worried about an issue on a long trip!
    Best regards! ----- Dwayne - Post #4864 of 4917 My 2007 Camry XLE by djm2 Aug 29, 2009 (6:42 am) Save | Reply  - Good Morning to All: - My 2007 Camry was purchased new from a dealer in Northern N.J. I have all my service done at the selling dealer. (I even purchase my tires from the dealer.) The vehicle now has almost 52,000 miles on it, and the only thing that has been serviced under the extended warranty was the exterior oil line. (Since I am constantly on road trips I had this line replaced as preventive maintenance.) 
     
    If that fails you may want to pay the full price for it (rather than the just the difference between the recall price and the correct fix) for peace of mind - especially if your vehicle has over 20,000 miles on the odometer.  With proper tools an experienced Toyota Technician can do the job in a one hour max on an Avalon or Rav4 but can take up to two hours on some other vehicles that may require the power steering pump or other parts to be removed in order to replace the oil line.  Dealers typically charge close to $100/hr so total cost should be $150 to $300. Examples of best prices for dealer installation (aside from getting it done free):are found at http://rav4world.com/forums/viewtopic.php?t=20014&postdays=0&postorder=asc&&start=390 Post #391 where dealer fixed for the cost of parts plus $49 canadian for 0.6 hrs labor.
    http://townhall-talk.edmunds.com/direct/view/.f0e8962/325 post #328 Avalon fixed by dealer for $166; http://www.toyotanation.com/forum/showthread.php?t=285250&page=18 post # 260 2007 Camry SE V6 "The fix was $148 billed to Toyota thanks to my Platinum Extra Care warranty. Had the car since April 2006 (early adopter  ) and she has 61k miles;"   Also, http://rav4world.com/forums/viewtopic.php?p=237415#237415 post #65 "Changed mine out today at 14,500 miles. Cost: 31.00 Parts, 50.00 Labor  - Peace of mind Priceless."
    Even with this issue out in the open for so long, many dealers remain ignorant.  Here are two award winning bizarre dealer responses which exemplify the ineptness and inconsistency of treatment amongst some dealers - posted on December 28 & January 2 at http://rav4world.com/forums/viewtopic.php?p=241076#241076 posts #442 & #447:
    (#442) "I spent a half hour with my Toyota Dealer Service Mgr. today trying to get some sort of relief with my 2007 RAV4 with the potentially defective VVTI oil line. I got zero help from my dealer & can't over emphasize how unknowledgable he was about the problem. I took various documents & copies of info. that have been posted here at this site. He was uninterested in looking at any of the material. When I asked why the 2007 RAV4 was covered under the Toyota Canada Campaign, and was not covered under the Toyota USA Campaign, his reply was; "because they use different motors than the US versions". I finally just gave up because he was adamant that my 2007 RAV does not/will not have a problem with the oil line and Toyota USA can do nothing for me because the line is fine "as is". When I inquired about the all metal oil line he said that runs about $300 for the line itself & another $500 labor to install. I live in a rural area and don't have the luxury of having several Toyota dealers around me, or else I would try another dealer. "
    (#447) "1. Claremont Toyota – AVOID WITH ALL COST. When I talk to service writer about VVT-I pipe issue, he has no idea. So I showed him the “service campaign” letter with metal pipe I brought. He told me my car is fine because 2007 model is not listed.  But I keep insisting to get installed. Then he started asking me if this metal pipe is originally designed for 2007 model. I told him it is not but new RAV4 -2008, 2009, 2010 model is equipped with this pipe. He keep telling me since this part is not designed for 2007, he would refuse to do it. He even told me that engine for newer RAV 4 is different than 2007 RAV 4.... I mentioned that I read on the internet that other RAV 4 owners have this metal pipe installed from the Toyota Dealer, but this guy is just keep repeating the same “This part is not for 2007” and refuse to do it....He starts showing me some attitude ....... so I leave the dealer and headed to another close one.  2. Crown Toyota. – ... I told him “I want to replace VTT-I pipe”. ....... The service writer also fully aware of this VVT-I pipe issue and he agrees that rubber MIGHT fail after long time period.......The cost to replace the VVT-I pipe is $103. This is less than an hour labor. So total cost me is about $133 (Part + labor)."
    **************************************
    The "Do It Yourself" Approach 
    Not recommended except on the Rav4 and the Highlander unless you are extremely mechanically inclind.  Doing things like removing power steering pumps,serpentine belts, etc. are simply out of the reach of most people. .
    Several sites have explicit instructions, some with photos such as:
    http://www.toyotanation.com/forum/showthread.php?t=316167&page=8 posts #111 & #112 (11-24-09) on an 08 Highlander. Time: one hour. Contains some nice pics)
     
    Other Links
     
    If you are interested in seeing additional experiences - or just enjoy this type of thing, there is a seemingly endless supply - thousands of posts, discussions, blogs, and complaints contained in a variety of forums and car review centers or complaint trackers like carcomplaints.com, etc.  In the forums, some are thread specific and are almost 100% about this issue - some are vehicle or "vehicle geration" specific and you need to filter out which ones are applicable.  You will find things kind of "mix and match" in some forums that are not thread specific but nonetheless: here are some links (you can do multiple google search using different search words and find lots more in multiple spots).  .   
     
    (it was started 2-1-09 and now has 36 pages with well over 500 posts as of 3/2/10),: 
    and it's "sister" thread
    which includes this gem at post #30 dated 7/4/09: 
    rcychol wrote
    Well I have a 2006 Model taking 3 weeks to fix (yes I have a Camary Hybrid loaner) with 53,000 miles on the car and covered by warrenty. Got new engine block, but one piece has to go to the machine shop. I did not catch the leak, but I have to find out why no oil light came on, to warn me low oil pressure... I may get my car back this week... The shop manager told me this will be between 9 and 10,000 dollar repair bill for Toyota. 
    Geez---between 9 and 10,000 dollars? How long is Toyota going to wait before they issue a recall?
    and
    http://rav4world.com/forums/viewtopic.php?t=23527&postdays=0&postorder=asc&&start=15 with over 30 posts - thus bringing total posts in the three threads in the Rav4 forum devoted solely to this issue to over 600 - and adds this promising quote dated Nov. 26 at post #33.
    They did the metal one, I did not request it they just said there was a campaign on it and did it, I had asked about it at my 30,000 mile service and they didn't know about it; however, when I took it in for the 35,000 mile service they told me about the campaign to replace it with the metal.
    But then there's this gem that shows a Toyota dealer's near crimmal negligence &/or attempted theft:posted today (2/23/10) at post #508 on the aforementioned comprehensive Rav4 forum:"
     "I called Toyota in California today and learned that my 2007 rav4 was being recalled and they would replace the vvti oil hose line for free. This was the end result of a post from Moo Man in Canada who stated they just fixed his. This morning the dealer wanted $235 to replace it and never mentioned the recall! Information is POWER!"
    *****************************************
    And this guy got locked out since there are so many "threads" but notice the date of the failure - and ask why he did not get the recall notice.
    and this thread was started March 1, 2010, after the lastest USA recall was announced: http://rav4world.com/forums/viewtopic.php?t=25173 
    .......other forums include:
    http://www.toyotanation.com/forum/showthread.php?t=285250 (Camry & Solara Forum Gen 5 & 6 - 27 pages - 321 posts)
     
    Other sites:
    Go to carcomplaints.com - and just select a car.  For example when you ask for an 06 Avalon: you will get here with a couple of clicks:
    ******************
    and of course there's always something to add on YouTube
    http://www.youtube.com/watch?v=rMz_2FAAmJE&feature=related entitled "the aftermath" posted 11/26/09.
    *************
    go to the edmunds car reviews; pick a car; then hit user review after the edmunds review and you will be taken to places like:
    and find posts like this:

    Vehicle 2006 Toyota Avalon Limited 4dr Sedan (3.5L 6cyl 5A) - 3 yrs old w/ 60k and maintained by the dealer. At 55k miles had the oil leak others mention. Originally 31mpg, now 25. The steering sometimes sticks when making a left turn and accelerating from a standing start. Keyless entry on the driver's door is failing 50% of the time. Cooling feature of driver's eat no longer works. Transmission taking longer to shift (will it make 100k?).  Favorite Features Tons of room inside. Very quiet interior. Smooths out all the bumps on the road.Suggested Improvements The quality is not what i expected from Toyota. Improve the GPS or lose it. A place for change in the center console would be nice.

    ***********************************

    Just how much this oil line issue is affecting Toyota's reputation while it is being bashed all over the Internet on this and other issues http://townhall-talk.edmunds.com/WebX/.efda853?displayRecent and the credibility of its current advertising campaign stressing durability and reliability http://pressroom.toyota.com/pr/tms/toyota/toyota-launches-new-product-leadership-102265.aspx  is the subject of another discussion.. Unlike the 1997-2001 sludge issue which Toyota blamed on owner failure to follow oil change guidelines or the sudden acceleration issues which they originally blamed on improper installation of floormats by the dealer, this one falls squarely on Toyota itself. 

    Best wishes and good luck to all !!

    And note: buying a Honda is not the next best thing.  The number one complaint of all late model cars is the 2008 & 2009 Honda Accord with brake problems that make Toyota's oil line issue look small at least in terms of volume: http://www.carcomplaints.com/Honda/Accord/2008/brakes/premature_brake_wear.shtml

    Looks like Toyota = GM and Honda = Chrysler.  Both of them are reminders of the inept and dishonest customer service we got from the USA automakers ten or twenty years ago.  If Toyota continues on this self destructive path, it may have to offer the same 100,000 mile/10 year drive train warranty that KIA now offers in order to regain the trust of its customers.  Otherwise, we may be reverting to Fords made in Mexico and Hyundais made in Korea since they now seem to be the primary beneficiaries of Toyota's lost business due to the sudden acceleration and bad brake recalls as of February 2010 http://money.cnn.com/2010/02/01/news/companies/toyota_winners_losers/ . .

    ****************************************************************

    (A) The botched rubber oil line campaigns (recalls) are just like Toyota's initial solutions to sudden acceleration problems by removing the floormats and shaving gas pedals. Toyota just can't seem to get it right. 

    Toyota's failure to listen to its customers' complaints about sudden unintended acceleration (SUA) sure is netting its competitors some really big dividends with the SUA scandal now the subject of a crimminal investigation.  The stories which have dominated headlines on both major network news shows and cable news as well ever since mid February are very telling about Toyota's inept and out of touch beauracracy.  Toyota must have thought the worst was over back in  November 2009  where it announced its largest recall ever blaming floormats amid deadly accidents http://www.cbsnews.com/video/watch/?id=5780220n&tag=contentMain;contentBody, the recall of the Tundra.on the same day added a bit of salt on the wound [110,000 vehicles as far back as model year 2000 where brakes can fail due to rust http://content.usatoday.com/communities/driveon/post/2009/11/toyota-tells-2000-2003-tundra-owners-that-road-salt-could-cause-failure-of-spare-tire-support-brake-lines/1]  and its latest February 2010 scandals with the accelerator pedals  http://www.nitrobahn.com/news/toyota-recall-recap-01-31/. and Prius brakes  http://www.dailyfinance.com/story/company-news/toyota-expected-to-announce-prius-brake-recall-this-week/19342957/ .

    2009 was Toyota's watershed year for recalls - more recalls than vehicles sold, - it and looks like 2010 is getting worse. Toyota's tone deaf - out of touch GM style management team with the "we don't make mistakes attitude" finally will be forced to wake up, plug their computers into the Internet, and learn how to make Google searches.   Their failure to properly address design defects promptly causing the massive embarrassing and expensive recalls.http://www.reuters.com/article/GCA-Autos/idUSTRE5AN5BB20091125 that may cost them billions to fix. For eight long years people have people have been complaining about sudden acceleration issues in various model Toyota/Lexus models and all Toyota would do was yell "FLOORMATS" when it was clear other design defects were involved.- see http://www.thetruthaboutcars.com/toyota-unintended-acceleration-or-sticky-floor-mats/ issued April 09 and essentially predicted a disaster like the one that occurred four months later, ABC news coverage . http://abcnews.go.com/Blotter/RunawayToyotas/sudden-acceleration-toyota-cars-owners-rebel-accidents/story?id=8980479&page=2, LA Times notes the problem dates back to 2001 http://www.latimes.com/news/local/la-fi-toyota-recall8-2009nov08,0,6120294.story and http://en.wikipedia.org/wiki/Lexus_ES see discussion regarding "floor mat pedal issue."  See also http://autocoverup.com/#STS=g56u9xwx.ign ,  http://www.youtube.com/user/lexusdeathtrap , http://www.autospies.com/news/Reports-Of-More-Toyota-Sudden-Acceleration-Issues-Punches-Holes-In-Floor-Mat-Theory-51185/ , and http://www.globeinvestor.com/servlet/story/GI.20100202.escenic_1453890/GIStory/.

    [B] See Prius headlight scandal http://www.corporate-eye.com/blog/2009/07/will-the-1800-faulty-prius-headlight-scandal-hurt-toyota/ (self explanatory).

    It looks like we'll just have to let everything play out as the resale values of our Toyota products decline.   Lots of talk in the various Toyota forums of people wanting to dump their cars they no longer feel are safe and reliable.coupled with that fuzzy feeling about being lied to.

    [C] Letter to Arlington Toyota - LSC 90K oil line failure which dealer refuses to cover

    January 17, 2012  

    Mr. Gary Vicari

    President & General Manager

    Arlington Toyota

     2095 North Rand Road

    Palatine, Illinois 60074

     

    Re: 2006 Rav4 3.5L V6; VIN: JTMZK31VX6600XXXX; Limited Service Campaign LSC 90K

           Recalled oil line fails leading to expensive engine damage - Request for reconsideration        

    [By certified mail, email, and fax]                 

     

    Dear Mr. Vicari:

     

    Like the other 1.6 million or so Toyota/Lexus owners with the 2GR-FE V6 engine manufactured prior to April 2008, our 2006 Rav4 came from the factory with a defective rubber hose in the oil line.  The manufacturing fix for this defect was to replace the “metal & rubber” oil line assembly with an all metal oil line.  However, for vehicles that came with the defective part from the factory, Toyota opted to issue the above referenced LSC 90K (recall) good through March 2013 which called for the replacement of the defective rubber hose with a stronger one.   

     

    We brought our properly maintained Rav4 into your dealership in April 2010 for the recall service. Unfortunately, our supposedly “stronger” rubber oil line failed on Christmas Eve 2011 causing major engine damage.  Your service department refused to cover any damages stating the car is out of warranty.  However, after speaking with mechanics and extensively researching this issue, it became clear to me that the line failed because either: (1) your service department did not replace the oil line in April 2010 or (2) Toyota was negligent by having the defective oil line replaced by a rubber hose rather than the all metal oil line as per the manufacturing fix. 

     

    Ironically, had we not had the LSC 90K service performed at all, we would have been in much better shape.  Since the LSC document describes no sense of urgency, we had until March 2013 to bring our Rav4 in for the service and the damages (which will likely run into thousands of dollars) would have clearly been covered.   Accordingly, I am requesting that you investigate this matter and have your dealership and/or Toyota pay for the repairs.

     

    Detailed Facts: On April 13, 2010 at 31,721 miles the vehicle was brought into your dealership for oil change service and the “recall.”  We continued to bring the car into your dealership every 5,000 miles thereafter for service.  On December 24, 2011 at 48,470 miles, just 16,650 miles after the recall service and 2,000 miles since our last oil change visit, the oil line ruptured resulting in oil spewed about the engine compartment, a huge puddle of oil under the car, and no oil registering on the dipstick.  No check engine or oil warning lights ever came on.

     

    We had the car towed to your dealership and were presented with a $731 bill to replace the oil line and other parts that were damaged.  When my husband and I complained, we were told essentially “tough luck” since the car was six months out of the warranty period and that the recall only covered ONE oil line replacement.   We paid the bill and shortly after driving it off your lot, the engine started making loud noises so we had the car towed back.  We were then told the engine damage was not caused by the engine running out of oil and it would cost $1,200 just to tear it down and inspect for damage (which I declined). Unbelievable!!!! A car that has run perfectly for 48,470 miles runs out of oil due to a defective part and your service department claims the oil loss had nothing to do with the engine damage.

     

    The engine damage will likely run into the thousands of dollars.  I researched the issue and was stunned to find how pervasive these oil line failures are on so many models of vehicles with this engine.  Discussions are all over the Internet including an assortment of RAV4, Toyota, Lexus, carcomplaints.com, and other forums and websites.  I also rapidly found that Toyota has been and continues to pay for large numbers of post warranty repairs relative to this issue - including ancillary engine damage which does not show up until after the warranty period.

     

    I even found a Google website devoted solely to this issue called “ToyotaV6OilLineScandal” where the author spent hundreds of hours researching this issue and then consolidated the data into one comprehensive discussion.   I contacted the author of that website who in turn spoke with your service director and explained that Toyota routinely pays for such post warranty repairs and has even issued refund checks for post warranty repairs performed at other than a Toyota dealer. 

     

    His response was essentially “  ... so you’re one of those people who believe everything he reads on the Internet …  sorry but it’s time for the owner to ‘take ownership’ of the car since it is past the warranty date.”  He could not offer any plausible explanation as to why a vehicle with 45 months and 31,752 miles that ran fine on the “defective hose” would then have the “stronger” replacement hose fail in less than half the time and miles as the defective one.  [The original defective version(s) of the rubber oil line generally have not failed until between 20,000 and over 100,000 miles - if at all.]    A further example of dealer negligence is that when such a critical part failed so quickly, the old part was not saved so it could be examined by a Toyota engineering team (or equivalent) to get to the root cause to prevent other engine failures. 

     

    My husband and I are reasonable people and hate to discuss legal action, but if this cannot be brought to a successful conclusion, we will have the car fixed elsewhere and take it to court as a civil matter where the threshold for determining liability is “more likely than not.” Since it is obviously “more likely than not” that the original LSC recall was never performed, the dealer’s one year parts and labor warranty is irrelevant and Toyota’s own written acknowledgement that the part was defective and repairs would be covered until March 2013 will be controlling.   

     

    Thank you in advance for looking into this matter.