FAQ’s and Answers


(866) 737-8747 or (888) 285-1545

Home 

 

Rates

 

Vehicles 

 

About Us 

 

Clients
 

Airport Info

1. What areas do you service?

We offer transportation primarily in King, Pierce, and Snohomish counties, to anywhere in the state of Washington and beyond.

 2. How can I make a reservation? 

Simply call our driver coordinator at (866) 737-8747.

3. What type of information do I need to provide for the reservation? 

We need the passenger's name, a contact number, pick up address, destination, how many passengers and the form of payment. Also, any special travel needs, such as pets, car seats, wheel chair accessible vehicle, etc.

4. How far in advance should I place my reservation? 

Availability changes daily and we suggest you place reservation as soon as you have firm travel dates and times.

5. Do you monitor incoming flights?

Yes, we monitor flights online and by phone to be available when your flight touches down. 

6. How do I find my car / driver at SeaTac Airport?

After collecting all your luggage, exit straight to the sidewalk. Call us and let us know the number of the door you are waiting by. We will be there in 3 to 5 minutes. Do not go to Ground Transportation, where you may be solicited by unknown drivers.

For $10 extra, the driver can meet you at baggage claim, holding a sign with your name on it.


7. How much time do I have to meet the driver after my plane lands?

Towncar Central provides 30 minutes (45 minutes for Intl. Arrivals requiring customs clearance) of free wait time on each Airport Arrival Transfer for you to deplane and claim your luggage. If you do not meet your driver, or call us, within 30 minutes (45 minutes for Intl. Arrivals) of your plane landing we will consider you a "no-show" and you will be charged in full for the reservation.

8. How are you licensed and insured?

Fully current with state, city, and port authorities. See About Us.

9.  What vehicle types do you have? 

We have a selection of late model well maintained vehicles: Town Car sedans, SUV's, limos, and stretch SUV's.

10.  What is your cancellation policy? 

All Transfers (Airport Arrivals, Departures, Point-To-Point Transfers) must be canceled more than two (2) hours prior to scheduled pickup time, depart shop time if out of town pick-up or full charges apply.
    

* A no-show fee equal to the rate confirmed at time of reservation, plus any applicable waiting time fee, will be charged when the passenger fails to arrive at the designated location. 

To avoid a no-show fee, call (206) 462-0522 if you cannot locate your vehicle.

Thank you for choosing Towncar Central.