Timothy Gerard Williams

           907 Lazywood Lane

Shreveport, La 71108


                                                    Cell 318-655-5118/Home 318-686-8223



 Objective: Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers Professional growth while being resourceful, innovative and flexible.



Skilled help desk technician with 5 years of experience servicing medium to large enterprises,  understanding and the use of Windows XP, Vista, Windows 7, Microsoft Office Applications 2007 & 2010, Mail clients, intermediate knowledge of hardware and software, exceptional written and oral communication skills. Ability to multi-task and prioritize jobs efficiently and handle heavy workloads.


Education:        Bossier Parrish Community College

 Networking Essentials(Network +, not certified), Computer Concepts (Microsoft Office Applications 2010),Diploma of  Technical Studies for Helpdesk Support, completion Fall semester 2013, Associates Degree, Computer Information System, estimated completion Spring Semester 2013


 Southern University of Shreveport

Currently in CompTIA A+ 2012, English 110&120, College Algebra, Speech,

 Microsoft Windows Client Operation


 Hennepin Technical Institute of Hopkins, MN

 Emergency Medical Technician Certification



2012-Present     AT&T  Internet Support/Customer Assistant

         Troubleshoot all wired and wireless connections

         Use ATT tools to guarantee internet services and webmail usage

         Document all issues that are resolved or escalated


Southern University of Shreveport

2012    Summer Student Worker/Intern

          Assist with performance and updates of computer lab desktop computers.

          Ensure all LAN pc’s connectivity




 Teleperformance Shreveport, LA

            DSL Helpdesk Support/Customer Service Representative   

 2007- 2011                     

                                                  Responsible for configuring mail clients for customers  

               Troubleshoot internet connection for failed sync issues

               Assist customer with minor LAN and Wireless configurations

               Document all issues within a ticketing system






Red River Pharma Shreveport, LA

2004- 2007                  Packing Operator

    Operate pharmaceutical packaging machinery for maximum efficient output

     Assisted in the troubleshoot problems with existing packaging equipment



Android Industries Shreveport, LA

2003 – 2004                Assembly Line Team Member

      Responsible for General Motors engine parts assembly

      Meeting projections quotas 



AT&T Wireless Minneapolis, Minnesota

2000 – 2002                Customer Service Representative

• Troubleshoot cellular connection that included internet access using multiple                      software programs.



Military History:


1991 -1995                  United States Army Ft. Brag, NC (Honorable Discharged)



Honors & Awards:


Army Achievement Medal (2) Service as Unit Supply Specialist, Humanitarian Award



Reference and/or Official College Transcripts Available Upon Request





Timothy Williams,
Sep 10, 2012, 8:54 PM