About The Lunar Leopard

This page describes The Lunar Leopard shop, shipping methods, returns policies, commissions, and more.
Thank you for taking the time to read this important information before placing an order.

What is The Lunar Leopard?
The Lunar Leopard, formerly RC Quality Designs, is a small online business based in Providence, RI, in the United States. The shop has undergone many changes since it was first posted in 2012, but with each new change, new opportunities to grow have come along, and I couldn't be prouder of how much this shop has given my customers something fun and unique to treasure each time they make a purchase here. My mother was once part of the business, but can't create jewelry anymore due to arthritis, so I've taken the shop over full-time. My inspiration comes from animals, fantasy creatures, and nature in general, so if you love those things, then you're in the right place. I make jewelry, art, and YouTube animation for the whole family.  Thanks for shopping with me. I appreciate your business.

~Roseann H.
The Lunar Leopard : Handmade Jewelry & Gifts

Why did the business name change?
In 2015, the business name for "RC Quality Designs" was changed to "The Lunar Leopard" because the original name consisted of the first letter of my first name mixed with the first letter of my mother's first name.  When she needed to leave the business, I took over with her blessing and changed the name. I also changed the branding and theme of the merchandise, which essentially made it a new concept, so changing the name seemed to fit better with that idea.

What's the different between the website storefront and the Etsy shop?  Where did the CafePress shop go?
-- This website showcases my most popular item, my Catnip Cube Cat Toys, as well as links to my art prints and other shops/sites that I own.  It's a hub for anyone who wants quick access to all my work in one place.  If you noticed that www.thelunarleopard.com redirects to my old website, you'd be right, and that's because I wanted people who had links to my old site through previous business cards to find me more easily.

-- The Etsy page contains all of the jewelry I sell under The Lunar Leopard name.  Everything listed on that page can be shipped within 24-hours of purchase, since these items are finished and ready to go!

-- The CafePress shop is temporarily disabled.  It will return in September with more merchandise available for purchase.

-- If you experience problems with any of my shop websites, please contact me at: thelunarleopard@yahoo.com.

What are your payment options?
-- You can use PayPal, a credit card, or a debit card to make buy anything on this site through PayPal's Shopping Cart Checkout.  You don't need a PayPal account to make a purchase.  You can simply check out as a ''guest''.  If you'd like to create a free PayPal account, you can go herewww.paypal.com

-- The Etsy shop accepts PayPal, credit cards, debit cards, and Etsy Gift Cards.

-- For your convenience you can view this currency conversion chart before making purchases.  All payments must be made in US funds (USD) only, please.  Please keep in mind, there are some countries in the world that United States residents can't accept payments from or ship merchandise to.  I have to abide by these postal laws, so I apologize for any inconvenience this may cause.  You can find a list of these countries in the ''Shipping Information'' section below.

-- Always be sure your mailing address is correct at checkout to lessen the chances of undelivered packages. Your contact e-mail address should also be up-to-date, so I can contact you with tracking information.

-- Privacy policies for PayPal and Etsy are available on their websites if you'd like to read them before making purchases.  The Lunar Leopard's privacy policy = personal customer information is never kept after the 90-day, money-back guarantee period is over.  Your information will never be sold, given away, or traded to anyone for any reason. Personal account numbers for credit cards or bank accounts aren't available for me to view, which is why I go through PayPal and Etsy for selling.  I don't see these numbers, so your privacy stays with you.

Shipping Information:
-- I ship packages daily, Monday thru Friday, with exceptions for US holidays or severe weather conditions when the post office would be closed.  I will make an announcement on all my social media pages, if shipments will be mailed later than normal, so be sure you're following me on at least one of my listed pages.

-- Your order will be nicely packaged in a gift box or satin bag as indicated in the product description for each item, whether its on this site or at my Etsy shop.

-- Orders mailed within the United States are delivered for $3.00 via USPS First Class Mail, which includes tracking information, and should take between 2 to 7 days to arrive.  Sterling silver pieces featured at my Etsy shop have US Priority Mail shipping rates included in the price, so there won't be any additional shipping charges for those orders.

-- Orders mailed to Canada are delivered for $8.00 via USPS First Class International Mail.  A copy of the post office receipt will be e-mailed to you with the date the package was mailed for your convenience.

-- Orders mailed to other international destinations are delivered for $10 via USPS First Class International Mail. As with Canadian destinations, a copy of the post office receipt will be e-mailed to you with the date the package was mailed for your convenience. Typical wait-time for a package delivered outside the United States is between 7 to 20 days, depending on the destination. If you're ordering from outside the United States, the customer is responsible for any additional costs that may be applied to the shipment due to customs declarations or taxes within your home country. This charge isn't typical, but it's been known to happen, occasionally.

-- Please notify me if you do not receive your merchandise within a decent amount of time after you've received my confirmation e-mail stating that your package has been shipped. I will make every effort to help you locate it or replace it.  I had a serious problem with my local post office when I first started this business, which I would not have known about if it hadn't been for my customers letting me know. Shipment success has greatly improved since I switched the post office I was using, so keeping me informed on whether or not you received your order is important.

-- Due to US postal regulations, I cannot ship any merchandise to the following countries: Iraq, Syria, Iran, Russia, Ukraine, Afghanistan, Cuba, Lebanon, Libya, North Korea, Somalia, Sudan, The United Arab Emirates, and The State of Palestine. This may not be a complete list and is subject to change as US postal regulations change. I apologize for any inconvenience this may cause.  I also cannot accept payments or orders from these listed countries.

Refund Policy:

Customer feedback is very important to me and I prefer to know if there was a problem with my work, so it won't happen again in the future. Refunds are given within 90 days of purchase for items returned for any reason. A "Returns Form" will be included in your shipment that you can use to receive your refund, if needed.

IMPORTANT: Please understand that I need the physical item returned to process your refund request. This prevents fraud and protects my customers from raised prices due to excessive, unnecessary returns.

Refunds do not include the cost of shipping.

Other Notes:
-- None of my jewelry merchandise is recommended for children under the age of 5-years-old.  Small parts may cause choking if swallowed.

-- Pet toys sold on this site are recommended for use by the pet for which they are intended. Please keep small toys away from large animals to prevent choking.

-- I provide as much allergy information with each product description as I can when posting new merchandise to my website and my Etsy shop.  I typically use hypo-allergenic stainless steel, satin cord, and latex-free elastic in most of my work to accommodate individuals who have skin sensitivities.  Sterling silver and silver-plated jewelry is always described with the type of metal that was used in creating each piece.

-- If you want to request a commissioned item or order something I regularly make in bulk quantities (this applies to quantities of 10 or more of an identical item), please feel free to contact me and I will see what I can do for you.  All commissions and bulk orders require a 50% non-refundable deposit and may take up to 1 month to complete depending on the amounts ordered.  The second half of your payment will be due when your order is finished.  You will have 7 days to pay the remaining amount or your order will be cancelled.  I reserve the right to deny any commission or bulk order for issues that may seem unreasonable for me to complete.  DO NOT SEND ANY MONEY TO ME BEFORE YOUR COMMISSION OR BULK ORDER REQUEST IS APPROVED BY ME.  I will contact you after you've made your request via e-mail with a quote or additional questions regarding your order before any payments are due.  All commissions and bulk orders are only available for shipment within the United States, since I include US Priority Mail postage costs in the final estimate for these items.  Artwork commissions can also be requested this way.

Need more information?  Feel free to ask : thelunarleopard@yahoo.com

Thank you for reading and have a great time at the shop!
~Roseann H.
The Lunar Leopard : Handmade Jewelry & Gifts