About The Lunar Leopard

This page describes The Lunar Leopard shop, shipping methods, returns policies, and more.
Thank you for taking the time to read this important information before placing an order.

What is The Lunar Leopard:
The Lunar Leopard, formerly RC Quality Designs, is a small on-line business based in Providence, RI, in the United States. The shop has undergone many changes since it was first posted in 2012, but with each new change, new opportunities to grow have come along, and I couldn't be prouder of how much this shop has given my customers something fun and unique to treasure each time they make a purchase here. My mother was once part of the business, but can't create jewelry anymore due to arthritis, so I've taken the shop over full-time. My inspiration comes from animals, fantasy creatures, and nature in general, so if you love those things, then you're in the right place. Thanks for shopping with me. I appreciate your business.

~Roseann H.
The Lunar Leopard : Handmade Jewelry & Gifts

Why did the business name change?
In 2015, the business name for "RC Quality Designs" was changed to "The Lunar Leopard" because the original name consisted of the first letter of my first name mixed with the first letter of my mother's first name.  When she needed to leave the business due to arthritis, I took over with her blessing and changed the name. I also changed the branding and theme of the merchandise, which essentially made it a new concept, so changing the name seemed to fit the new concept better than the previous name.

What's the different between the website storefront , the Etsy shop, and the CafePress shop?
-- The website showcases the top 6 best-selling items since the shop became "The Lunar Leopard" in 2016.  This listing may change from year to year, depending on which items sell best. Payments for any items shown in the storefront can be made through this website's shopping cart and will take between 1 and 3 business days to make, since they're custom-designed pieces that are created when they're ordered.  You don't need a PayPal account to buy any of the top 6.  Simply checkout as a ''guest''.

-- The Etsy page contains all of The Lunar Leopard's typical merchandise and is the main sales page of the business. Etsy buyers need to sign-up with Etsy before making a purchase.  This protects the customer's payments. Everything listed on the Etsy page can be shipped within 24-hours of purchase, since these items are sold as-is and are ready to go!  Signing-up to buy on Etsy is free. Please note: If you don't want to sign-up to become an Etsy buyer, you can send me an e-mail regarding the item you're interested in and I can send you a PayPal bill for it. Using your PayPal account, credit card, or debit card you can pay the bill within 24-hours of receiving it and the item is yours as soon as the payment goes through.

-- The CafePress shop features everyday household merchandise with my artwork printed on it. You can find mugs, T-shirts, prints, button pins, magnets, and more at this shop. CafePress handles the product printing, payments, packaging, and shipping of all the items sold on their site. Manufacturing and shipping times will depend on their standards, since they create each image on-demand when it's ordered. You don't need an account to order through CafePress.

-- If you experience problems with any of these websites, please contact their respective customer service centers AND me.  I like to resolve issues as soon as possible to be sure my other venues are functioning correctly. Contact me at: thelunarleopard@yahoo.com

Payment Options:
-- PayPal payments, credit cards, and debit cards are accepted on this site with secured billing using PayPal's Shopping Cart Checkout. You can buy anything on this site without a PayPal account, but if you want one, you can sign up for free here : www.paypal.com

-- The Etsy shop accepts PayPal payments, credit cards, debit cards, and Etsy Gift Cards. You can sign up for a free account here : www.etsy.com and click on ''Register'' at the top-right of the page.

-- CafePress accepts credit card and debit card payments.  You do not have to sign-up to make a purchase from the site.  Shipping availability may be limited outside of the United States, so check the CafePress website before buying to be sure they ship to your country.

-- For your convenience you can view this currency conversion chart before making purchases.

-- All payments must be made in US funds (USD) only, please.

-- Always be sure your mailing address is correct at checkout to lessen the chances of undelivered packages. Your contact e-mail address should be up-to-date also, so you'll get inquiry replies and your tracking information for packages.

-- Privacy policies for PayPal, Etsy, and CafePress should be reviewed by you before you make a purchase or sign-up to us their services.

-- The Lunar Leopard's privacy policy = personal customer information is never kept after the 30-day, money-back guarantee period is over.  Your information will never be sold, given away, or traded to anyone. Personal account numbers for credit cards or bank accounts aren't available for me to view, which is why I go through PayPal and Etsy for selling.  I don't see these numbers, so your privacy stays with you.

What is the shop's price range?
I believe in fair pricing.  The Lunar Leopard's merchandise sells for $25 and under at all 3 shop locations (this website, Etsy, and CafePress).  Shipping is not included in these prices.  You can see more information about my shipping costs and policies below.

Shipping Information:
-- I ship packages daily, Monday thru Friday, by 11:00 AM. Exceptions to this rule would be US holidays or severe weather situation when the post office would be closed.  I will make an announcement on all my social media pages if shipments will be mailed later than normal.

-- Your order will be nicely packaged in a gift box or satin bag as indicated in the product description for each item.

-- Orders mailed within the United States are delivered for $3.00 via USPS First Class Mail, which includes tracking information.

-- Orders mailed to Canada are delivered for $8.00 via USPS First Class International Mail.  A copy of the post office receipt will be e-mailed to you with the date the package was mailed for your convenience.

-- Orders mailed to other international destinations are delivered for $10 via USPS First Class International Mail. Just like with Canadian destinations, a copy of the post office receipt will be e-mailed to you with the date the package was mailed for your convenience.

-- Typical wait-time for a package delivered within the United States is 2 - 7 days from the date it was mailed.  Typical wait-time for a package delivered outside the United States is 7 - 20 days, depending on the destination, from the date it was shipped.

-- Please notify me if you do not receive your merchandise within a decent amount of time after you've received the confirmation e-mail stating that your purchase has been shipped. I will make every effort to help you locate it or replace it.

-- If you're ordering from outside the United States, the customer is responsible for any additional costs that may be applied to the shipment due to customs declarations or taxes within your home country.  Note: This isn't typical, but it's been known to happen, occasionally.

-- Shipping on this site is billed at the time of checkout for your convenience.

-- Due to US postal regulations, I cannot ship any merchandise to the following countries: Iraq, Syria, Iran, Russia, Ukraine, Afghanistan, Cuba, Lebanon, Libya, North Korea, Somalia, Sudan, The United Arab Emirates, and The State of Palestine. This may not be a complete list and is subject to change as US postal regulations change. I apologize for any inconvenience this may cause.

-- I ship to US military APO, FPO & DPO addresses.

Refund Policy:

Customer feedback is very important to me and I prefer to know if there was a problem with my work, so it won't happen again in the future. Refunds are given within 30 days of purchase for items returned for any reason. A "Returns Form" will be included in your shipment that you can use to receive your refund, if needed.

IMPORTANT: Please understand that I need the physical item returned to process your refund request. This prevents fraud and protects my customers from raised prices due to excessive returns.

Refunds do not include the cost of shipping.

Other Notes:
-- None of my jewelry merchandise is recommended to children under the age of 5-years-old.  Small parts may cause choking if swallowed.

-- Pet toys sold on this site are recommended for use by the pet for which they are intended. Please keep small toys away from large animals to prevent choking.

-- I provide as much allergy information with each product description as I can when posting new merchandise.  I typically use hypo-allergenic stainless steel, satin cord, and latex-free elastic in most of my work to accommodate individuals who have skin sensitivities.

Need more information?  Feel free to ask : thelunarleopard@yahoo.com

Thank you for reading and have a great time at the shop!
The Lunar Leopard : Handmade Jewelry & Gifts