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The Human Side of Quality                



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Michael R Basso Consulting



The integration of organizational and industrial psychology with quality management and reliability engineering principles.


  • Improve Productivity
  • Optimize LEAN Quality Processes
  • Ensure Reliable Systems, Products and Services
  • Minimize Waste
  • Improve Employee Retention
  • Increase Profit
  • Enhance Wellness and Happiness
  • Minimize Sick Time and Expense
  • Better Decision Making
  • Competitive advantage
  • MUCH MORE



  1. Applicable throughout enterprise
  2. Useful for ALL program phases and phase gates
  3. Integral part of Concept, Design, Marketing and Productivity Teams
  4. Important part of Post Launch reviews
  5. For use in ALL types of organizations: corperations, academia, military, government, non-profit, etc