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technical support

IP's & ports
The virtual world resides on a webserver. It is possible that not all info from the server reaches the user's computer because of firewall protection, some ports are closed. If you can not log in on the virtual world, please change the settings of your firewall. Use the list below .

TeCoLa Virtual World server
IP: 94.23.7.200
Ports for OpenSim: 80, TCP/8002-8004, TCP+UDP/9000-9200, TCP+UDP/20800

Vivox voice server
Ports 80 & 443 - TCP - for Web server 
Ports 3478 & 3479 - UDP - to aid in setting up voice with NAT 
Ports 5060-5062 & 6250 - UDP - for voice control signals 
Ports 12000-32000 - UDP - for voice media 
And all of those to all of the following three IP Ranges: 70.42.62.0/24  -  64.94.252.0/23  -  74.201.98.0/23

Additional downloads to enhance user experience

  • Flash for the 3D viewer
    Download and install the Flash player for Opera & Chromium to play YouTube video and Flash inside the virtual environment. Do not use Internet Explorer when using that link. If Internet Explorer is the only browser you use, please ensure you select 'Flash Player for Opera and Chromium' because the Internet Explorer version of Flashplayer is not compatible with any 3D viewer.

  • Quicktime - for Windows and Mac
    Download and install Quicktime to play streaming videos. (iTunes is not needed)

  • GStreamer for Linux only
    Download and install GStreamer to play streaming videos. (Please read page for info on installing GStreamer for your particular distribution.)
Technical help?
If you need more information, you can send an email to nick@3dles.com