How to Fix Problem - computer crash when switching users?

computer crash when switching users

I have Windows 7 (64bit).
When I try to "switch user" or "sleep" from the administrator, the computer goes to a black screen.
Nothing I do gets it to respond, so I have to hold down the power button to restart it.
It is still on when the screen is black,
but doesn't respond to anything I try.
I have checked for Windows updates, but they don't solve the problem.
This was a problem several months ago, but then it worked correctly for a few months.
Any suggestions?

Keys to the Problem computer crash when switching users

Download Error Fixer (Free)

Hi,
 
Did you receive any error message? What were the changes made before the issue?
 
You may refer these methods:
Method 1:
You may perform clean boot and check.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
Note: When the troubleshooting is over do not forget to reset the computer to normal startup.
Follow the step 7 in the above article.
 
Method 2:
a. You are also recommended to update all the hardware drivers.
For more information refer to the link below:
http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly
 
b.
You may also check if any drivers are available through Windows Updates.
Automatically get recommended drivers and updates for your hardware
http://windows.microsoft.com/en-us/windows7/Automatically-get-recommended-drivers-and-updates-for-your-hardware
 
Also check the error message in event viewer:
Open Event Viewer
http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer

Run CHKDSK
  • Go to the Start button.
  • In the Search box, type "cmd" (without quotes) and press Enter.
  • At the command prompt, type "chkdsk /r /f" (without quotes) and press Enter.
  • Restart your computer.

Another Safe way to Fix the Problem: computer crash when switching users:

How to Fix computer crash when switching users with SmartPCFixer?

1. Click the button to download Error Fixer . Install it on your system.  Open it, and it will perform a scan for your system. The errors will be shown in the list.

2. After the scan is done, you can see the errors and problems which need to be repaired.

3. The Fixing part is finished, the speed of your computer will be much higher than before and the errors have been fixed.


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