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Email Integration

A full list of available varaiables for notifications - http://www.ilient.com/Sysforums/posts/list/956.page#4257 (also available section 8.1.3 tags of the sysaid user guide here - http://www.ilient.com/down/SysaidUserManual.pdf )

How to add activities to the end user notification - http://www.ilient.com/Sysforums/posts/list/3660.page

The syntax for sending a different email body when a request is closed - http://www.ilient.com/Sysforums/posts/list/327.page#1082 or any different statuses http://www.ilient.com/Sysforums/posts/list/1924.page#9090 

Can I send the survey when the SR is Verified Closed instead of Closed? - http://www.ilient.com/Sysforums/posts/list/325.page 

Links from the email notification to the relevant SR - http://www.ilient.com/Sysforums/posts/list/206.page 

Send a different E-mail based on different escalation rules - http://www.ilient.com/Sysforums/posts/list/859.page 

Sending email alerts for multiple admins - http://www.ilient.com/Sysforums/posts/list/745.page

Is there a way to have multiple Requested Users on a ticket so they all get updates as the ticket changes - (set up a user group and cc: them in on any emails) - http://www.ilient.com/Sysforums/posts/list/1164.page

How Ignore emails with subject match to (regular expression) - http://www.ilient.com/Sysforums/posts/list/752.page 

How to - Add HTML tags to your SysAid notifications - http://www.ilient.com/Sysforums/posts/list/43.page#49

Configuring SSL POP3 - http://www.ilient.com/Sysforums/posts/list/968.page 

Why does the acknowledgement email come from the users email address? - http://www.ilient.com/Sysforums/posts/list/1168.page 

How to disallow creating a new service request by email - http://www.ilient.com/Sysforums/posts/list/1278.page

A clever workaround for the lack of email routing by subject - http://www.ilient.com/Sysforums/posts/list/1021.page#5210 

Pop3 checking Frequency & Exchange - http://www.ilient.com/Sysforums/posts/list/1128.page



Feature Requests

Closing Tickets by Email - http://www.ilient.com/Sysforums/posts/list/1525.page 

Email Integration: Set Categories and Urgency based on a string in the title. FR #170 - http://www.ilient.com/Sysforums/posts/list/0/279.page 

Include more custom tags in email notifications - http://www.ilient.com/Sysforums/posts/list/0/136.page 

Additional email addresses for end users. FR #404 - http://www.ilient.com/Sysforums/posts/list/1202.page 

Different languages for e-mail body to end-user - http://www.ilient.com/Sysforums/posts/list/366.page 

Spam prevention - http://www.ilient.com/Sysforums/posts/list/693.page 



Known Issues

If your html based emails come out missing the line breaks - go to Preferences > Integration > Email and make sure that the Content Type is set to "text/html; charset=utf-8", not "text/HTML; charset=utf-8". - Taken from http://www.ilient.com/Sysforums/posts/list/961.page 

Attachment link via Email not opening - This was fixed in 5.6x+ - http://www.ilient.com/Sysforums/posts/list/513.page 

End user's ticket links always take him to the main page (except with SSO in place) - http://www.ilient.com/Sysforums/posts/list/1005.page#7139 

Exchange 2007 & strong password authentication - http://www.ilient.com/Sysforums/posts/list/1267.page 



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