Administrative Office Systems & Procedures

Bibliography last updated November 26, 2014


Books & DVDs

Administrative Professional Careers


Career Information Center: Computers, Business, and Office; R 331.7 C271e9 v.3. 2007.


The Career Tool Kit: Skills for Success by Carol Carter and Gary Izumo; 650.14 C323c. 2014.


Career Wisdom for College Students: Insights You Won't Get in Class, on the Internet, or from Your Parents by Peter Vogt; 331.702 V886c; 2007.

Federal Résumé Guidebook: Strategies for Writing a Winning Federal Résumé by Kathryn Troutman;

R 650.142 T861f; 2011


Occupational Outlook Handbook U.S. Department of Labor; R 331.7 O15 2012-13. 2012.


Opportunities in Data and Word Processing Careers by Marianne Munday; 331.7 M965d. 2002.

Real-Résumés for Administrative Support, Office & Secretarial Jobs: Including Real Résumés Used to Change Careers and Gain Federal Employment edited by Anne McKinney; 650.142 R288. 2004.

Workplace Readiness for Health Occupations by Bruce Colbert; 610.69 C684w 

Anger Management

Anger Management edited by Lisa Krueger; 152.47 A587. 2009.
Calming the Anger Storm by Kathy A. Svitil; 152.47 S969c. 2005.
Improvisational Negotiation: A Mediator's Stories of Conflict about Love, Money, and Anger, and the Strategies that Resolved Them by Jeffrey Krivis; 303.69 K92i. 2006.
Overcoming Passive-Aggression: How to Stop Hidden Anger from Spoiling Your Relationships, Career and Happiness by Tim Murphy and Loriann Hoff Oberlin; 152.47 M978o. 2005.

Taking Charge of Anger: Six Steps to Asserting Yourself without Losing Control by W. Robert Nay; 152.47 N331t. 2012.


Business Attitudes & Professional Image

Basic Black: The Essential Guide for Getting Ahead at Work (and in Life) by Cathie Black; 650.1 B627b. 2007.
The Corporate Culture Survival Guide by Edgar H. Schein; 658.406 S319c. 2009.
The Definitive Personal Assistant & Secretarial Handbook by Sue France. 651.F815d. 2009.
Personality and Work: Reconsidering the Role of Personality in Organizations edited by Murray Barrick and Ann Marie Ryan; 158.7 P467. 2003.
Thinking for a Change: 11 Ways Highly Successful People Approach Life and Work by John C. Maxwell; 650.1 M465t. 2003.

Business Ethics

Business Ethics in Focus edited by Laura Parrish; 174.4 B979. 2007.
Essentials of Business Ethics: Creating an Organization of High Integrity and Superior Performance by Denis Collins; 174.4 C712e. 2009.
Ethics for the Real-World: Creating a Personal Code to Guide Decisions in Work and Life by Ronald Howard and Clinton Korver; 170.44 H851e. 2008.
Leaders on Ethics: Real-World Perspectives on Today's Business Challenges edited by John Knapp; 174.4 L434. 2007.
Temptations in the Office: Ethical Choices and Legal Obligations by Stephen Goldman; 174.4 G619t. 2008.

Business Organization

Building Communities in Buildings: The Design and Culture of Dynamic Workplaces by Jana Kemp and Ken Baker; 306.36 K32b. 2007.
Change the Culture, Change the Game: The Breakthrough Strategy for Energizing Your Organization and Creating Accountability for Results by Roger Connors and Tom Smith; 658.4063 C752c. 2011.
The Corporate Culture Survival Guide by Edgar Schein; 658.406 S319c. 2009.

Career Mentors

The AMA Guide to Management Development by Daniel Tobin and Margaret Pettingell. 658.4 T629a. 2008.
Improving Employee Performance Through Appraisal and Coaching by Donald Kirkpatrick. 658.3 K59i. 2006.
The Mentee's Guide: Making Mentoring Work for You by Lois Zachary. 650.1 Z1m. 2009.

Dealing with Difficult People & Different Personalities


151 Quick Ideas to Deal with Difficult People by Carrie Mason-Draffen. 650.13 M398o. 2007.


The Drama Free Office: A Guide to Healthy Collaboration with Your Team, Coworkers, and Boss by Jim Warner and Kaley Klemp. 658.3045 W282d. 2011.


Personality and Work: Reconsidering the Role of Personality in Organizations by Murray Barrick and Ann Marie Ryan. 158.7 P467. 2003.


Solving Employee Performance Problems: How to Spot Problems Early, Take Appropriate Action, and Bring Out the Best in Everyone by Ann Bruce, Brenda Hampel, and Erika Lamont. 658.3128 B886s. 2011.


Developing Excellent Customer Service

Customer Service Management Training 101: Quick and Easy Techniques that Get Great Results by Renee Evenson. 658.812 E932c. 2011.
Delivering Knock Your Socks Off Service. 658.812 D355. 2012.
Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service by Richard Gallagher. 658.812 G162g. 2006.  
Phone Skills for the Information Age by Dorothy Maxwell. 651.73 M465p. 2006.

Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do about It by Jeff Toister. 658.812 T646s. 2013.

Unleashing Excellence: The Complete Guide to Ultimate Customer Service by Dennis Snow, Teri Yanovitch. 658.812 S674u. 2010.


Harassment and Discrimination and Other Workplace Landmines by Gavin Appleby. 344.7301 A648h + CD-ROM. 2007.
Making Diversity Work: 7 Steps for Defeating Bias in the Workplace by Sondra Thiederman. 658.3041 T429m. 2008.
Race, Gender, and the Labor Market: Inequalities at Work by Robert Kaufman. 331.4 K21r. 2010. 
Your Rights in the Workplace by Barbara Kate Repa. 344.7301 R425y. 2007.


The Complete Hiring and Firing Handbook: Every Manager's Guide to Working with Employees Legally by Charles H. Fleischer. 658.311 F596c. 2005.

Dismissing an Employee: Expert Solutions to Everyday Challenges. 658.313 D611. 2007.
Hiring and Firing. 658.3 H668. 2008.
Letting People Go: The People-Centered Approach to Firing and Laying-off Employees by Matt Shlosberg. 658.313 S558l. 2010.

Employee's Right to Privacy

Can They Do That?: Retaking Our Fundamental Rights in the Workplace by Lewis Maltby. 344.7301 M261c. 2010. 

The Employee Rights Handbook: Effective Legal Strategies to Protect Your Job from Interview to Pink Slip by Steven Mitchell Sack. R 344.7301 S121e. 2010. 

The Ethics of Workplace Privacy edited by Sven Hansson and Elin Palm. 331.11 E84. 2005.
The Naked Employee: How Technology is Compromising Workplace Privacy by Frederick Lane. 331.011 L265n. 2003.

Ergonomics & Office Design

Innovations in Office Design: The Critical Influence Approach to Effective Work Environments by Diane Stegmeier. 658.23 S817i. 2008.
Office Architecture and Design by Lara Menzel. 658.23 M551o. 2009.
Offices at Work: Uncommon Workplace Strategies that Add Value and Improve Performance by Franklin Becker. 658.23 B395o. 2004.
Safety Manager's Guide to Office Ergonomics by Craig Chasen. 658.382 C487s. 2009.
Work!: Best of Office Design. 658.23 W926. 2008.

Going Green in the Office

It's Easy Being Green: A Handbook of Earth-Friendly Living by Crissy Trask. 333.72 T775i. 2006.     
Minding Your Business: Profits that Restore the Planet by Horst Rechelbacher. 658.408 R296m. 2008.
The Plot to Save the Planet: How Visionary Entrepreneurs and Corporate Titans Are Creating Real Solutions to Global Warming by Brian Dumaine. 658.4 D885p. 2008.

Laughter at Work


Death by PowerPoint: A Modern Office Survival Guide by Michael Flocker. 658.23 F628d. 2006.


It’s Not Funny if I Have to Explain It by Scott Adams. 650.1 A217i. 2004.


Leadership on the Job

Good Business: Excercising Effective and Ethical Leadership edited by James O'Toole and Don Mayer. 658.4092 G646. 2010.
The Intangibles of Leadership: The 10 Qualities of Superior Executive Performance by Richard Davis. 658.4092 D263i. 2010.
Leadership: Theory and Practice by Peter Northouse. 303.34 N876l. 2010.
Women and the New Business Leadership by Peninah Thomson and Tom Lloyd. 658.4092 T484w. 2011.

Meeting & Event Planning

Robert's Rules in Plain English by Doris Zimmerman. 060.42 Z655r. 2005.
Successful Meetings: How to Plan, Prepare, and Execute Top-Notch Business Meetings by Shri Henkel. 658.456 H513s. 2007.
Taking Minutes of Meetings by Joanna Gutmann. 658.456 G984t. 2006.
Upgrade Your Communication Skills at Work: Meetings. <DVD> 651.7 M495. 2009.

Personal Security in the Office

The Essential Guide to Federal Employment Laws by Lisa Guerin & Amy DelPo. 344.7301 G932e. 2009.
Injury: The Politics of Product Design and Safety Law in the United States by Sarah Jain. 346.73 J25i. 2006.
Your Rights in the Workplace by Barbara Kate Repa. 344.7301 R425y. 2007.

Professional Development

Administrative Assistant’s and Secretary’s Handbook by James Stroman, Kevin Wilson, and Jennifer Wauson; R 651.3 S921a. 2012.

The Definitive Personal Assistant and Secretarial Handbook: A Best Practice Guide for All Secretaries, PAs, Office Managers, and Executive Assistants by Sue France; 651 F815d. 2009.

The Office Professional’s Guide edited by Erin McKean; R 651 O32. 2003.

Purchase & Care of Equipment

A Field Guide to Office Technology by Ed Sobey. R 651.2 S677s. 2007.

Sexual Harassment

Bullying and Sexual Harassment: A Practical Handbook by Tina Stephens and Jane Hallas. 658.3 S835b. 2006.
Harassment and Discrimination and Other Workplace Landmines by Gavin Appleby. 344.7301 A648h + CD-ROM. 2007. 
The Sexual Harassment Handbook: Protect Yourself and Coworkers from the Realities of Sexual Harassment, Take Action, Investigate, and Remedy Accusations of Harassment, Create Corporated Policies that Educate and Empower Employees by Linda Gordon Howard. 658.3 H849s. 2007.
Your Rights in the Workplace by Barbara Kate Repa. 344.7301 R425y. 2007.

Stress Management

Get a Grip!: Overcoming Stress and Thriving in the Workplace by Bob Losyk. 158.72 L881g. 2005.

The Handbook of Work and Health Psychology edited by Marc J. Schabracq, et. al. 158.7 H236. 2003.
Managing Workplace Stress and Conflict Amid Change by Bahaudin Mujataba and Timothy McCartney. 155.9 M953m. 2007.
Stress Less, Live More: How Acceptance and Commitment Therapy Can Help You Live a Busy Yet Balanced Life by Richard Blonna. 158.1 B654s. 2010.


135 Tips on E-mail and Instant Messages: Plus Blogs, Chatrooms, and Texting by Sheryl Lindsell-Roberts. 651.79 L751o. 2008.
E-mail and Ethics: Style and Ethical Considerations in Computer-Mediated Communication by Emma Rooksby. 177 R777e. 2002.
Handbook of Medical Office Communications: Effective Letters, Memos, and E-mails by Kay Stanley. 808.06 S788h. 2005.
Send: The Essential Guide to E-mail for Office and Home by David Shipley and Will Schwalbe. 658 S557s. 2007.
Send: Why People E-mail So Badly and How to Do It Better by David Shipley and Will Schwalbe. 658.0546 S557s. 2008.

Temp Agencies

The Complete Hiring and Firing Handbook: Every Manager's Guide to Working with Employees Legally by Charles H. Fleischer. 658.311 F596c. 2005.
Human Resources Management by Wendell French. 658.3 F873h. 2007.
Start Your Own Staffing Service: Your Step-by-Step Guide to Success by Kristen Turner, Alan Breznick, and Rachel Adelson. 331.128 T948s. 2004.

Time Management 

Bit Literacy: Productivity in the Age of E-mail and Information Overload by Mark Hurst. 650.11 H966b. 2007. 
The Complete Guide to Project Management for New Managers and Management Assistants: How to Get Things Done in Less Time by Elle Bereax. 658.404 B487c. 2008.
Effective Time Management: Using Microsoft Outlook to Organize Your Work and Personal Life by Lothar Seiwert and Holger Woeltje. 658.4 S462e. 2011.
The Time Trap: The Classic Book on Time Management by Alec Mackenzie and Pat Nickerson. 650.11 M157t. 2009. 

Virtual Office & Office of the Future

The 21st Century Office: Architecture and Design for the New Millennium by Jeremy Myerson and Philip Ross. 725.23 M996t. 2003.
At Work, at Home: Design Ideas for Your Home Workplace by Neal Zimmerman. 747.73 Z72a. 2001.
Building the Custom Home Office: Projects for the Complete Work Space by Niall Barrett. 658.3123 B274b. 2002.
The Design of Future Things by Donald Norman. 745.2 N842d. 2007. 


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