Zero Defects Program

Quality defects have significant costs associated with them - some of the most obvious being money, time, resources, and lost reputation. Zero Defects, introduced by Philip Crosby, is a quality standard, as one of the steps of Quality Improvement Process. Although applicable to any type of enterprise, it has been primarily adopted within industry supply chains. Every product or service has a requirement: a description of what the customer needs. Zero defects is a way of thinking and doing that reinforces the notion that defects are not acceptable, and that everyone should "do things right the first time". The idea here is that with a philosophy of zero defects, you can increase profits both by eliminating the cost of failure and increasing revenues through increased customer satisfaction. When a particular product meets that requirement, it has achieved quality, provided that the requirement accurately describes what the enterprise and the customer actually need. Zero defects is NOT about being perfect. Zero defects is about changing your perspective. It does this by demanding that you:
  • Recognize the high cost of quality issues;
  • Continuously think of the places where flaws may be introduced; and
  • Work proactively to address the flaws in your systems and processes, which allow defects to occur.

Zero defects is a standard. It is a measure against which any system, process, action, or outcome can be analyzed. When zero defects is the goal, every aspect of the business is subject to scrutiny in terms of whether it measures up. It indicates that everyone should do things right the first time.

Our policy is to be leaders in the market with continuous strive for achieving customer satisfaction by developing the capability to provide services, to meet the changing needs of the customer by:

Addressing what, why, and how do you get zero defect culture, advantages, philosophy of zero defects, process and methodology, causes of defects, what types of tools, describe in detail include defects level and rejection ratio, determine defects level, calculation and example. etc It covers what type of strategies used and how to implement etc describe in detail with good combination with Examples, Workshop and case study.

Our zero defect presentation offers a cost-effective approach for enhancing safety, quality, and the work environment. It provides clear and measurable bottom-line results. Use these presentation materials to educate management, employees , contractors.

Some of our examples of success are:

·        Provided professional engineering & Training services to clients such as Gerson Lehrman Group (GLG), throughout the United States and overseas,


·        Applied DFMA, MTBF, and FMEA processes on a new fiber-optic product, simplifying the design, and manufacturability, reducing number parts and cost.

·        Trained the management and engineering teams of a wireless-product company to streamline the communications with their factory in Philippine, by understanding and controlling the variables.

·        Collaborated with UCSD and National University, teaching Total Quality Management (TQM), and working with 20 Teams of students every Quarter, developing variety of Industry-Sponsored Projects from Defense & Safety to Medical areas.

·        Produced a computer program for the client Power Transmission Co. (Tavanir) to manage all power-plant maintenance schedules across the network to maintain a production threshold based on time of the year. This program provided safety, and prevented ongoing unscheduled shutdowns.


 Our goal is to define quality through interactive content that contain useful information for real quality professionals doing real jobs.

To implement a result-oriented Zero Defects program at your organization,

contact us:

                or call: (858) 382-1864