Updates on the process

posted Sep 2, 2010, 5:27 AM by todd farris   [ updated Sep 2, 2010, 5:38 AM ]

For those of you who have been participating in the project, we know it has been a bit of a bumpy road. We wanted to share a little of what has been happening behind the scenes. So following are some items from Mr. Sun Solar, the Solarize Southwest contractor:

1)  We were unable to order product until we had sold 200 kW.  This took a couple of months.  For those who signed up in May, it's been a long time coming.

2) To meet the October 31st deadline we had to hire and train 3 new crews in addition to our very experienced PV crew.  We were unwilling to compromise on quality of installations.  We spent over a month training the new crews which are now operating independently.  We went from 10 installations per month in June to 40 in August.  We can maintain 40 installs per month for the rest of the way.

3) Historically there has been anxiety from all solar customers once summer arrives.  Every day the sun is out and their system is not installed becomes an agitation.   150 agitated customers is difficult to deal with, and by mid-summer the calls were nearly overwhelming.  We did our best but I'm sure there are quite a few who remain dissatisfied and resent that the summer has come and gone without solar modules on their roof.

4) Anxiety became acute when the Oregon Department of Energy announced new regulations and an impossible timeline to "grandfather" systems under the preferred program.    Within a week ODOE relaxed their position making proposed changes  moot to all SSWP participants. 

5)  We hope people will remember the big picture:  in the end they will have gotten a quality product and a quality installation at an amazingly low price with the highest incentives we're likely to ever see, AND, delivered within the timeline of the SSWP RFP 

Thank you everyone for your patience!