End User Productivity

Who:

Superior Court of San Diego
330 West Broadway
San Diego, CA 92101

When:

October 2011

What:

The client's IT outsourcing contract required them to maintain no less than one revision behind the latest desktop operating system revision.



The Challenge

All personal computing devices required an upgrade from Windows XP to Windows 7.  Therefore to deliver this requirement with minimal impact, a strategy, design and implementation plan including a clear and measurable outcome that improved end user productivity was necessary.

The Solution

Developed strategy and design for creating an ‘optimized desktop’ environment. Design included built in efficiencies through improvements in infrastructure that supported the delivery of virtualization, software updates and security patches, a centralized management system and a complete inventory, review and creation of an application portfolio.


The Result

The plan developed included a phased approach that would transform the way the client managed technologies to deliver computing services. This involved a more efficient delivery of the OS and supporting applications from an improved infrastructure that now supported end user personal computing devices with the use of virtualization.  The resultant design enhanced user features and productivity by providing a faster endpoint initial installation and ongoing update deployment time and improving on demand application endpoint productivity services.

 

About SCSD

The California Constitution establishes a judicial system of courts, including the trial courts, the appellate courts, and a supreme court.  The San Diego Superior Court serves all people in San Diego County as one of the state's 58 trial courts. The court has jurisdiction over all criminal cases including felonies, misdemeanors and infractions; all civil cases, family law, spousal support and child support, probate, conservatorships, mental health, juvenile law and small claims.