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Overbeek, S.J., Janssen, M.F.W.H.A., and Bommel, P. van (2011). Modeling and describing an ontological knowledge framework for integrated public service delivery. In Leung, H.-F., Chiu, D.K.W., Hung, P.C.K., editors, Service Intelligence and Service Science: Evolutionary Technologies and Challenges, chapter 5, pages 79-94. IGI Global Publishing, Hershey, PA, USA.
 
Overbeek, S.J., Bommel, P. van, Proper, H.A., and Rijsenbrij, D.B.B. (2008). Foundations and applications of intelligent knowledge exchange. In Zemliansky, P. and St-Amant, K., editors, The Handbook of Research on Virtual Workplaces and the New Nature of Business Practices, chapter 5, pages 53-69. IGI Global Publishing, Hershey, PA, USA.