Updated: 2/6/17


Insider Guide: Las Vegas
Total Rewards Centers - All Las Vegas Total Rewards Centers with the exception of Bally's and The Cromwell are open daily from 8 a.m. to 11 p.m.  Bally's is open from 10 a.m. to 6 p.m. Sunday through Thursday, and from 10 a.m. to 9 p.m. Friday and Saturday.  The Cromwell's is located inside the main cashier and is open 24 hours.  If you've played at multiple properties during one gaming day, the Cromwell's Total Reward Center will total your earned daily tier credits and Rewards Credits.

Insider Tip

Check out the Total Rewards Las Vegas blog.  Click here.  Other good sources of news and tips about Las Vegas are Vital Vegas, Vegas Inc. and Eater Vegas.
Diamond Lounges - There are no Seven Stars Lounges, just Diamond Lounges, located at Caesars Palace, Flamingo, Harrah's, Paris, Planet Hollywood and Rio.  Hours – always subject to change – are 4 to 9 p.m., Sunday through Thursday, and noon to 9 p.m. Friday and Saturday.  Beverages, but no food, may be taken out of the lounges.  With the exception of bottled beer, all beverages must be transferred to plastic or paper cups.  Seven Stars cardholders may bring up to three guests.  (Diamond cardholders are limited to one guest.)  The cardholder must be present at all times.

Beverage Policies - Don't plan to take your cocktail or other beverage into any of the showrooms in Caesars properties.  Unlike those in MGM properties, if you want a beverage, you'll need to purchase it inside.  In addition, several restaurants inside Caesars-owned casinos, e.g., Giada, Beijing Noodle No. 9, Carlos'n Charlie's, will not allow "outside beverages".  Check when you make your reservation or before you order that drink on the casino floor or purchase one at a casino bar.


Appreciation/Celebration Dinners - If you're planning to enjoy your annual Seven Stars or Diamond Appreciation/Celebration Dinner(s) in Las Vegas and don't already have your voucher(s), go to the Total Rewards Center.  Unlike most Caesars casinos, these vouchers are not available through dedicated promotional kiosks.  The Total Rewards Center also can give you an up-to-date list of participating restaurants.

Cashout Vouchers - Unlike most cities, the cashout vouchers you receive from slot machines at Las Vegas casinos expire in 180 days.  Most cities, e.g., Atlantic City, give you a year.
 Especially if you're a Seven Stars cardholder, most Caesars casinos will cash them for you, but you'll probably get a, "Well, I'll have to check with my supervisor first."  So, if you find yourself on the way to the airport with tickets in hand – and you're not planning a return trip within six months or so, best bet is to mail the voucher to your host.  He or she will have someone process the voucher and you will receive payment by check from the casino.  Remember, casinos can process vouchers only from their own slots.

Insider Tip


Most of the priority lines in Las Vegas are for Seven Stars, Diamond and Platinum cardholders, so, if there is a long line, just discreetly step to the head of the line and show your Total Rewards card.
Daily Tier Bonuses - If you're playing to earn a daily tier bonus, and you're playing at more than one Las Vegas casino, you'll have to manually calculate your combined tier credits. The amount shown as your daily play on the Total Touch pad or the kiosk reflects only your score at the casino at which you are playing.

Check-In/Check-Out - Check-in time is 4 p.m. and check-out is 11 a.m.  Seven Stars and Diamond cardholders may request early check-in and/or late check-out, but it's subject to availability.

Airport Transportation - If your hotel isn't providing transportation, the least expensive ride from the airport is from one of the many shuttle services.  For a complete list, along with prices and contact information, click here.  If you opt for a taxi to a Strip hotel, make sure the driver takes you directly to the Strip and doesn't take the more circuitous route via the Interstate.


Boarding Passes
- Seven Stars cardholders can get their airline boarding passes printed for free at any Caesars VIP registration desk.  You don't even have to be staying at that property, just show your Total Rewards card.  At Caesars Palace there are self-service computers with printers inside the Seven Stars/Diamond Registration area.

Taxis - If you're taking a taxi, look for the priority line for Seven Stars cardholders.

ATM Fees - Fees are $6.99 per transaction at Caesars casinos.
Open Container Laws - You still can drink your gin and tonic or bottle of beer while strolling down the Strip in Las Vegas, it just has to be in an aluminum, paper or plastic container.   Clark County commissioners instituted the ban in September 2014.  Glass containers already had been banned on New Year’s Eve.

Non-Gaming Activities - Even if you're not a shopper, be sure to check out the Forum Shops, the Fashion Show Mall, the Miracle Mile Shops, Crystals (at Aria), and the stores in the Bellagio, Wynn and Encore.  Also, don't miss the fountain shows at the Bellagio or the casino's beautiful Conservatory & Botanical Gardens where the flower displays change five times a year.  Plus, there are the erupting "volcano" at Mirage, the High Roller observation wheel and other retail, dining and entertainment options at The LINQ (see photo), the Eiffel Tower Experience, the Mob Museum, the Pawn Stars shop, and the Neon Museum.

Free Show Tickets - Each month Seven Stars and Diamond cardholders receive two complimentary show or attraction tickets.  For Platinum cardholders, it's buy one, get one (with some exceptions as noted).  (See sample - click to enlarge.)  Eligible shows change frequently, but you can always count on some of the afternoon shows like Mac King and Jeff Civillico, and more expensive evening shows like Penn & Teller are sometimes included, but most Colosseum performers or Donny and Marie are not on the list).  You also can use the voucher to get tickets for the High Roller or the Eiffel Tower Experience.

Insider Tip

Mark's Las Vegas website generally has an up-to-date listing of available shows.  Click here.  Mark's site also has lots of useful tips, news and links.
To find out which shows or attractions are available, go to any Total Rewards Center, and get your voucher.  Then you have seven days to exchange it for your tickets.  With the exception of the High Roller, go to any box office to pick up your tickets.  The tickets can be for dates beyond the expiration date of your voucher.

As an alternative to two tickets to each of two shows, if your Las Vegas visit extends into another month, e.g., September 29 to October 5, you could get four tickets to one show.  For example, pick up your September voucher no later than September 30, then on October 1, get a second voucher.  Take both to the box office before the seven-day expiration of the September voucher and get four tickets to one show.


Complimentary Cocktails At Bars
The days and nights of wine and rows of bloody marys, in other words, unlimited free drinks for some Las Vegas gamblers are over.  A color-coded light system has been installed citywide – actually, statewide – on the back of video poker machines at casino and sports book bars.  No longer will it be up to a bartender’s discretion when to comp a cocktail for someone sitting at the bar playing VP – though, supposedly, that discretion still exists for some Diamond and Seven Stars cardholders.  The system actually was introduced in the sports book at Caesars Palace in early 2016, but few noticed.  According to one bartender – who agreed to speak anonymously for fear of reprisal from his bosses – to activate the system, players must insert a minimum of $20 into a machine and a blue light will turn on.  To get a green light – which tells the bartenders they can serve you a free drink – you need to play a few hands at the machine’s maximum bet.  To keep your juices – or gin and tonics – flowing you have to keep playing at a steady pace (and no more free drinks until you get another green light).  Reaction from customers mostly has been positive.  “I’ve seen too many guys sit down, put $5 in the machine, play a couple hands at minimum bet, get the bartender’s attention (and a free drink), and then sit there for 20 minutes watching whatever game was on the TV,” one player told me.  “They take up valuable ‘real estate’ from those of us who enjoy sitting at the bar, playing video poker and keeping up with the game,” another added.

PetStay - The following hotels participate in Caesars PetStay program: Bally’s, Caesars Palace, The Cromwell, Flamingo, Harrah’s, The LINQ, Rio, Paris and Planet Hollywood.  Click here for more information.

Golf - Once each quarter (exclusive of certain "high demand" times), Seven Stars cardholders and a guest are entitled to a complimentary round of golf at the Rio Secca or Cascata Golf Club.  An executive host must make arrangements for the golf outing.  NOTE: This golf outing may be used only once per quarter in Las Vegas, and not once per quarter per Caesars property in Las Vegas.

Parking
- Valet and self-parking for Seven Stars, Diamond and Platinum cardholders is complimentary, but Seven Stars cardholders get priority valet service.  Be sure to show your card to the valet attendant who parks your vehicle and, again, when you retrieve it, or use the valet kiosk, right, to retrieve your vehicle.  Click here for Caesars latest parking policies.