(Most recent post: 'Virtual sports betting comes to New Jersey' - Dec. 11, 2017)

Latest News and Views About
Caesars Entertainment and Total Rewards

Updated: Dec. 17, 2017

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Check Out The New VIP Check-In
VIP check-in at Harrah's Resort in Atlantic City has returned to its original location to the right of Caffe Tazza.  Previously it was located to the left of the front desk adjacent to the Lobby Bar.  (12/17)

Under Construction
Reserved parking for Seven Stars cardholders in the self-park garage at Harrah's Resort in Atlantic City is temporarily unavailable as much needed repairs are made to the garage exit ramp.  The escalator from the third floor also has been out of commission for quite some time and it's a real inconvenience when events are held in the ballrooms.  No time frame for completion of either project.  (12/17)

Will It Be A Happy New Year For Seven Stars?
It's two weeks to Jan. 1.  Do you know where your 2018 Seven Stars Rules & Regulations are, e.g., what's staying the same, what's changing – if anything?  Lots of rumors out there.  They need to be addressed.  Many players are concerned that benefits, based on tier credits they earned during 2017, are going to be watered down or eliminated in 2018.  Sure, the rules say, "Management reserves all rights to cancel, modify or alter this program at any time with no notice, unless required by regulation," but so do most hotel, airline and other customer loyalty programs.  The difference is that they generally announce these changes six to 12 months in advance so you know ahead of time what you're spending your money on and what benefits that will reap.  Not so with Total Rewards.  But it's our own fault.  A couple years ago many blindly kept playing thinking they'd be going on an all-expense-paid cruise (remember those?) only to learn those cruises were being replaced with lame "Signature Events" around the country.  This month we learn well, no thanks to Total Rewards that the Las Vegas golf benefit has been reduced from eight rounds per year to four.  Something that may not affect that many people, but, nonetheless, it would have been nice to get some sort of "official" notice from Total Rewards.  [We're still waiting.]  A couple months ago Total Rewards changed the rules for issuing those Seven Stars and Diamond Companion cards.  Again, no announcement was ever made, but once the word got out, reaction was so negative, the decision was just as quietly reversed.  [Some hosts still aren't sure what the rule is and are passing on incorrect information to their customers.]  We get bombarded with emails about new Total Rewards "partners" that have nothing to do with gaming, but when it comes to the Total Rewards program itself, we remain in the dark until some hosts spill the beans to their customers and word slowly starts leaking out true or not.  Two good examples are below: the possibility that the Aspiration Level 2 Getaway will be eliminated next year and that the Seven Stars conversion rate for Reward Credits to free play will increase from 125:1 to 2:1.  Now a Las Vegas blog is reporting that the earning period for tier levels will be over two six-month cycles, instead of an annual earning period.  It's time for the "real" facts, Total Rewards.  You've only brought this on yourselves.  (12/16)

2018 Seven Stars Signature Events
I want to stress the following information is not "official," but, once again, I have on pretty good authority that the following are the dates and locations for the 2018 Seven Stars Signature Events:

 May 31 to June 3
 Atlantic City
 June 27 to July 1
 Lake Tahoe
 Aug. 23 to 26
 Las Vegas
 Sept. 26 to 30
 New Orleans

Atlantic City Holiday Lounge Hours
Here are the hours at the Atlantic City Seven Stars and Diamond Lounges for New Year’s Eve and New Year’s Day:
Sunday, Dec. 31
Seven Stars Lounges
Diamond Lounges
1 p.m. to 1 a.m.*
Noon to 1 a.m.*
Monday, Jan. 1
Seven Stars Lounges
Diamond Lounges
1 to 8 p.m.*
Noon to 8 p.m.*

*last admission 30 minutes before closing

In addition, Bally's Diamond Lounge will be closed Dec. 18 to 21.

Changes To Las Vegas Golf Benefit
Instead of a round of golf at Cascata and Rio Secco Golf Club every quarter, Seven Stars cardholders and a guest now will get one round at each course every six months.  This golf benefit is exclusive of certain "high demand" times, players must be staying at a Caesars property in Las Vegas, and an executive host must make arrangements for the golf outing.  For complete details, contact any Las Vegas casino host.  (12/14)

Hell's Kitchen To Open Next Month
The world’s first Hell’s Kitchen restaurant will open next month at Caesars Palace.  Check OpenTable to see what reservations are available.  Caesars is claiming the opening is Jan. 26, but reservations are available earlier.  Drawing inspiration from the reality TV show starring Chef Gordon Ramsay, the space is designed to be an experiential destination where guests will feel like they’re on the studio set, and participating in the show.  Located Strip-side in front of Caesars, the restaurant will seat nearly 300 guests, feature indoor and patio dining, and offer a daily themed brunch, dinner and bar menu.  (Updated 12/14)

Enter A New Dimension
The Twilight Zone by Monster Mini Golf has opened in Las Vegas at Bally’s near the food court and sports book, and cost about $1 million to create.  Themed around the classic Rod Serling television series, the 10,000-square-foot attraction features an event room, gift shop, wedding chapel, arcade games and four bowling lanes.  The 18-hole miniature golf course features Twilight Zone props and scenes from the show painted on the walls in black-light black-and-white.  The attraction is designed to be interactive.  For instance, golfers can take a picture next to Burgess Meredith among stacks of books and post it via social media.  The course is open daily from 10 a.m. to midnight, with special hours Christmas Eve, Christmas, New Year’s Eve and New Year’s Day.  Cost is $11.95, or $9.95 for locals.  For more information, call (702) 333-2121.  (12/13)

Auto Collections To Close
The Auto Collections, a 125,000-square-foot showroom on the fifth floor of the five-story parking garage at The LINQ Hotel & Casino, is closing Dec. 30.  The vehicles, gasoline pumps, collectibles and other items will be available for sale through Feb. 28.  A spokeswoman for Caesars Entertainment Corp. said the company had “no announcement at this time” about the future of The Auto Collections’ space.  Vintage cars have been on display at the hotel since the early 1980s when The LINQ was the Imperial Palace.  (12/13)

And The Banned Played On
A Joliet, Ill., woman was cited by police after entering Harrah’s Joliet while on a self-imposed statewide casino ban list.   Police were called to Harrah’s around 11 p.m. earlier this month.  When officers arrived, casino employees directed them to Patricia A. Hosey, 52.   She was issued a compliance ticket for criminal trespass to land and released.  She is scheduled to appear in court to answer the charge Jan. 9.  (12/13)

Circus 1903 Folding Up Its 'Tent'
Too bad Circus 1903 is closing.  It's a wonderful show and deserves to run longer.
Originally scheduled through September 2018, Circus 1903 will close Jan. 7 to make way for Inferno which opens Jan. 24.  Described as a “dazzling display of pyrotechnics, fire stunts and spectacular illusions, Inferno has been called ‘a perfect show that surprises over and over again!’”  Led by European illusionist Joe Labero and "the most exciting fire, pyro and aerial group in the world, The Fuel Girls," Inferno blends “death-defying stunts, jaw-dropping illusions and more fire than you can imagine into a gasoline-soaked spectacular,” according to materials provided to the media.  Sounds like the perfect thing to do in the middle of a casino full of people!  (12/11)

Newest Ak-Chin Restaurant To Open Dec. 18
Oak & Fork, Harrah's Ak-Chin Phoenix's newest restaurant, will open Dec. 18.  The focus will be on fine wines and small plates, as well as wine and food pairings.  Designed to provide an elegant atmosphere for special occasions, Oak & Fork also will have optional outdoor seating.  (12/11)

AC Jitney Reduces Airport Fare
The Atlantic City Jitney Association has reduced the fare for return trips from the tourist district to the Atlantic City International Airport.  The per person fare is now $10 in either direction.  (12/11)

Hats Off. . .
No, that’s not the beginning of some compliment.  Quite the opposite.  I attended two holiday parties in Atlantic City this month and was appalled by the way many people dressed.  The guys were the worst!  Baseball caps and other headgear at a nice sit-down dinner?  Shorts and t-shirts in the middle of December?  [An invitation to cocktails and dinner on a Friday or Saturday night shouldn’t have to include a dress code.]  And then there were the atrocious table manners.  Many diners never bothered to place their napkins on their laps.  If they used them at all, they simply wiped their mouths and put the napkins back on the table.  When their entrées arrived, two men at my table one evening immediately started cutting up every last piece of steak and vegetable into bite-size pieces before beginning to eat.   Maybe that’s how their mommies did it for them, but adults cut each piece as they eat and don’t shovel food into their mouths grasping the fork as though they’re making a fist.  Arrgh!  I wasn’t raised in the wealthiest of households, but my parents at least taught me basic table manners.  And what I didn’t learn from them, I picked up as I grew older watching others.  It’s another one of those things I know I need to let go, but just drive me crazy!  (12/10)

Changes To Total Rewards 2018 Program?
I've heard it from enough sources that I'm pretty confident in reporting that next year there will be no Aspiration Level 2 Getaway (four complimentary nights and up to $750 in airfare after earning 80,000 tier credits in a calendar year).  No word on any alternative, and nothing "official" has been published by Total Rewards.  In addition, beginning Feb.1, Seven Stars cardholders no longer will be able to convert Reward Credits into free play at a ratio of 125 RCs for $1 in free play.  The ratio will increase to 2:1, the current ratio for Gold and Platinum cardholders.  Again, nothing "official" from Total Rewards, but too many players are being told this by their hosts, so it's difficult to ignore what could just be a false rumor.  (12/9)

There's some confusion over this Salute card.  While it gives you the benefits of a Platinum cardholder, there are no tier credits associated with it.  If you think it will give you a 5,000 tier credit "jump start" on Diamond, forget it.


Flight Pan
I was not wrong!  Here is a copy of an email, above, offering the drone or free play as an option for a welcome gift at the Dec. 8 Atlantic City Seven Stars Holiday Parties.  However, neither Caesars nor Harrah's would honor it.  In addition, the gift listed on the invitation (Force1 UDI R/C Wifi FPV Drone Quadcopter with HD Camera - U45W), has a retail price of $129.99 at Walmart; the model that was given away (Petrel FPV UDI R/C - U42W) has a retail price of $39.99 on Amazon.com.  (12/9)


The gift listed on the invitation, above,
Force1 UDI R/C Wifi FPV Drone Quadcopter with HD Camera - U45W,
has a retail price of $129.99 at Walmart; the model that was given away, below,
Petrel FPV UDI R/C - U42W, has a retail price of $39.99 on Amazon.com.



Fiore at Harrah's Resort Southern California was among the area's top casino steakhouses
reviewed in an article this month in The San Diego Union-Tribune.  Click here.


I didn't name the program, but isn't it "Seven Stars"?
[And this is from the Total Rewards website!]


Looks like we have another Quest For Rewards to look forward to Jan. 1.
After signing on to your My TR account, click on Quest For Rewards
at the bottom of the left-hand menu and you'll get the announcement.
Wouldn't it be nice to know in advance what the promotion is so we could make
our plans before the day the promotion begins?

California Man Sues Over Legionnaires'
Christopher Moncado, 50, is suing Caesars Entertainment Corp. after allegedly contracting Legionnaires’ disease while staying at the Rio All-Suite Hotel & Casino in Las Vegas last spring.  The Long Beach, Calif., resident was hospitalized six months ago.  According to his attorney, Moncado sent Caesars his medical records and hospital bills, but has not received any response concerning a settlement.  According to a news release, the Southern Nevada Health District, which has been investigating the outbreak since June, confirmed Moncado’s case was linked to the Rio outbreak in June.  Moncado has disturbed sleep, weakness, shortness of breath and reduced energy, the release continued.  “Mr. Moncado previously enjoyed hiking, walking and running with his dog, and weightlifting.  He is now depressed and stressed, and worried about what the future holds.”  He also visits a doctor regularly for breathing treatment and uses an inhaler and is receiving disability benefits as a result of his diagnosis.  Cleaning and testing of the hotel’s water system continues to ensure that the disease has been eradicated – a normal timeline for a Legionnaires’ outbreak investigation, health experts say.  Often the process, which includes precautionary disinfection of water systems, will continue for up to a year, says Robert Cole, the Southern Nevada Health District’s senior environmental health specialist.  The Rio staff launched a third disinfection procedure Nov. 3 as a precaution.  All recent tests of the hotel’s water systems showed low to no presence of the Legionella bacteria.  Guests are not currently at risk for infection, Cole confirmed.  A Caesars spokeswoman declined to comment on the lawsuit.  (12/6)

New York Street Food Comes To Las Vegas
New York City street food has come to Las Vegas.  The Halal Guys, famous for its platters of chicken or gyro meat with rice, as well as its chicken or gyro wrap, has opened in the Forum Food Court at Caesars Palace.  It replaces Phillips Seafood Express.  The Halal Guys began in 1990 as a food cart on the southeast corner of 53rd Street and Sixth Avenue in Manhattan.  There’s also a cart on the southwest corner of that same intersection.  There are several other locations – both food carts and storefronts – throughout New York, as well as around the United States and outside the United States.  (12/5)

Harrah's New Orleans: One Of The Best Places To Work
In the “large company” category (50 or more employees) Harrah's is among the 35 Best Places to Work in New Orleans, according to CityBusiness, a weekly business newspaper headquartered in Metairie, La.  In addition, 15 other businesses were selected in the “small business” category.  To compete, companies must submit extensive nomination forms disclosing workforce data such as salaries, benefits, retention levels and employee advancement.  The next part of the process involves a survey of company employees to measure workplace culture.  Harrah’s was honored at a dinner Dec. 1 and profiled in a special publication Dec. 8.  (12/5)


I couldn't help but chuckle when I saw these signs at Horseshoe Tunica Hotel & Casino.
I guess they're "All - Day Specials" if your day starts at 5 p.m. and ends early the next morning.
[Oh, and "Saturday" is misspelled.]

Not To Be Confused With The Forum Shops
Caesars Entertainment has announced plans to construct a $375 million conference center, Caesars Forum.  Ground will be broken sometime between April and June next year.  The new facility will offer 300,000 sq. ft. – more than five football fields – of flexible meeting space.  The center will feature the world’s two largest column-less ballrooms, each measuring 108,000 sq. ft., in addition to dual 40,000 sq. ft. ballrooms.   Outdoors, guests will be able to attend events on a 100,000 sq. ft. plaza.  The entire Caesars Forum will be able to accommodate groups of more than 10,000 attendees for a buy-out, or multiple smaller groups simultaneously.  Caesars Forum will be located on the east side of Las Vegas Boulevard and feature a pedestrian bridge to connect it to Harrah’s, The LINQ Hotel & Casino, The LINQ Promenade and the Flamingo.  (12/4)