About Us

Company Philosophy

We pride ourselves on taking personal care of each customer. We take the time to get to know each of our customers and their individual needs. Our customers know who we are and take comfort in knowing we are here to serve them. The quality of our work is outstanding and our pricing is competitive. We appreciate our customers’ busy schedules so our goal is to get vehicles in and out the same day to minimize inconvenience for our customers. Your vehicle will be repaired right the first time, and we will always stand behind any work we perform.
 
Kevin Nelson is not only an owner, but also works in the shop with the technicians. By doing so, he can ensure the quality of the service that our customers have come to expect.

We offer a warm, inviting waiting area with complimentary coffee, newspapers and magazines. We also have a collection of toys, books and videos to help keep your little ones entertained while you are having your car serviced.

Company Goals
 
Our goal at Service Outlet is to develop a partnership with our customers to keep their vehicles safe and dependable. Trusting a repair facility with your automotive needs is no small matter. We do everything within our control to build and earn that trust every day.

Service Outlet is committed to achieving total customer satisfaction.

We fulfill this goal in three ways:

  1. To make the needed repairs and do them right the first time.
  2. To make recommendations for regularly scheduled maintenance that will reduce the overall operating costs, as well as make suggestions for repairs that are in your best interest relating to the condition of your vehicle. Our customers come to us for advice on how to best maintain their vehicles.
  3. To educate you about your vehicle so that you can make more qualified decisions regarding its care and maintenance.

Training/Certification

All of our mechanics are ASE certified and undergo continual training and education. Many have previous dealership experience and are experts in their field.
 
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