Providing Services ( service
execution management ) Procedure
Providing Services ( service execution management ) involves
following documentation, calibrating equipment, and keeping track of
work done and customer property.
Technicians & Engineers working at ABC facilities perform services
per ABC Service Technical Specifications (that reference detailed
instructions that apply) with ABC equipment. They follow the
Specifications real-time as they work, checking off each step as they go
and entering the test results as required. Technicians & Engineers
label & segregate nonconformances. The label includes date,
part description, and a brief description of the nonconformance.
- ABC Technicians & Engineers working at customer facilities
typically perform services per customer instructions with customer
- The ABC Service Technical Specifications are
shared by the ABC sites via ABC’s DCS
(a system that tracks revisions & approval). The Service Technical
Specifications provide specific operational task instructions, test
specifications, illustrations, & links to supporting detail. Only
approved Service Technical Specifications are used unless a new
specification is being developed.
- Director of Applications
Development ensures that usage instructions for critical equipment are
documented & stored in ABC’s DCS with Critical Equipment Usage
Instruction keywords in the name (e.g., “Sand Blasting (Critical
Equipment Usage) Work Instruction”). Base on Manufacturer’s manual.
- Technicians & Engineers use critical equipment per usage
instructions. They do not use critical equipment when calibration has
expired. They submit it for scheduled maintenance. They do not use
malfunctioning or damaged equipment. They report it for unscheduled
- Critical ABC equipment is calibrated &
maintained identically at each site per scheduled maintenance
instructions to assure that processes are within acceptable limits. All
reasonable efforts will be used to ensure the same materials are used
for processing like parts at various ABC sites (e.g., the same media
type). However, if suppliers differ in various ABC locations, ABC will
make a reasonable effort to ensure the product between suppliers meets
the same criteria.
- ABC facilities are
maintained per scheduled maintenance instructions.
Service Tracking System assigns a unique number to each ABC service that
is provided for identification & traceability.
Service Tracking System tracks the status of each ABC service that is
being provided (ABC WIP)
& the results of each ABC service that has been provided.
Service Tracking System highlights start dates that are past due to
prompt immediate attention. The start dates are based on delivery date
minus typical lead time. ABC’s Service Tracking System also highlights
stop dates that are past due. ABC’s Service Tracking System allows
delivery date to be adjusted at any time.
- ABC’s Service
Tracking System tracks who worked on each step of ABC services.
Service Tracking System provides Technical Service Reports (&
labels) and customer property labels & Delivery Tickets for ABC
- Technicians & Engineers are trained,
certified, & refreshed per training & certification
requirements. Refer to Technician
Training & Certification Requirements
property (the parts that the ABC services are done to) is properly
obtained, identified, traced, handled, packaged, stored, preserved,
& delivered. Refer to the Customer
Property Care Work Instruction.
- ABC = Fake name
of company used in our procedures.
- DCS = Document Control
System for users to write, approve, publish, find, & read
- PO = Purchase Order
= Work In Progress